Monthly Archives: September 2010

From Public Servant to Public Insurgent

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Are you a public insurgent?

Today, a generation of young people are arriving into the public service familiar with all sorts of tools – especially online and social media driven tools – that they have become accustomed to using. Tools like wikis, survey monkeys, doodle, instant messaging or websites like wikipedia, or issue specific blogs enable them to be more productive, more efficient and more knowledgeable.

And yet, when they arrive in their office they are told: “You cannot use those tools here.”

In short, they are told: “Don’t be efficient.”

You can, of course, imagine the impact on moral of having a boss tell you that you must do you work in a manner that is slower and less effective then you might otherwise do. Indeed, today, in the public service and even in many large organizations, we may be experiencing the first generation of a work force that is able to accomplish coordination and knowledge building tasks faster at home than at work.

Some, when confronted with this choice simple resign themselves to the power of their organizations rules and become less efficient. Others (and I suspect not an insignificant number), begin the process of looking for their next job. But what I find particularly interesting is a tinier segment who –  as dedicated employees, that love the public service and who want to be as effective as possible – believe in their mission so strongly that they neither leave, nor do they adhere to the rules. They become public insurgents and do some of their work outside the governments infrastructure.

Having spoken about government 2.0 and the future of the public service innumerable times now I have, on several occasions, run into individuals or even groups, of these public insurgents. Sometimes they installed a wiki behind the firewall, sometimes they grab their laptop and head to a cafe so they can visit websites that are useful, but blocked by their ministry, sometimes they simple send around a survey monkey in contravention of an IT policy. The offenses range from the minor to the significant. But in each case these individuals are motivated by the fact that this is the most, and sometimes only, way to do the task they’ve been handed in an effective way. More interesting is that sometimes their acts of rebellion create a debate that causes the organization to embrace the tools they secretly use, sometimes they it doesn’t and they continue to toil in secret.

I find this trend – one that I think may be growing – fascinating.

So my question to you is… are you a public insurgent? If you are I’d love to hear your story. Please post it in the comments (using an anonymous handle) or send me an email.

My Mozilla Summit 2010 Talk: Making the Army of Awesome more Awesome

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This summer I had the enormous pleasure and privilege of both being at the Mozilla Summit and of being selected to give a lightening talk.

Embedded below is the talk – it’s five minutes so won’t take long to watch and is a short and updated version of my community management presentation. There are tons of people to thank for this talk, Diederik Van Liere, David Ascher and Mike Beltzner come to mind immediately, but there are many others as well. It also builds off a number of posts, including some old gems like this one and this one.

I’ve embedded a YouTube video of it, and the slide deck is a little further down.

Making the Army of Awesome more Awesome (Mozilla Summit ignite)

View more webinars by David Eaves.

Right to Know Week – going on Right Now

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So, for those not in the know (…groan) this week is Right to Know Week.

Right to Know (RTK) Week is and internationally designated week with events taking place around the world. It is designed to improve people’s awareness of their rights to access government information and the role such access plays in democracy and good governance. Here in Canada there is an entire week’s worth of events planned and it is easy to find out what’s happening near you.

Last year, during RTK Week I was invited to speak in Ottawa on a panel for parliamentarians. My talk, called Government Transparency in a Digital Age (blog post about it & slideshare link) seemed to go well and the Information Commissioner soon after started quoting some of my ideas and writings in her speeches and testimony/reports to parliamentary. Unsurprisingly, she has become a fantastic ally and champion in the cause for open data. Indeed, most recently, the Federal Information Commissioner, along with all the her provincial counterparts, released a joint statement calling on their respective governments to proactively disclosing information “in open, accessible and reusable formats.”

What is interesting about all this, is that over the course of the last year the RTK community – as witnessed by the Information Commissioners transformation – has begun to understand why “the digital” is radically transforming what access means and how it can work. There is an opportunity to significantly enlarge the number and type of allies in the cause of “open government.” But for this transformation to take place, the traditional players will need to continue to rethink and revise both their roles and their relationships with these new players. This is something I hope to pick up on in my talk.

So yes… this year, I’ll be back in Ottawa again.

I’ll once again be part of the Conference for Parliamentarians-Balancing Openness and the Public Interest in Protecting Information panel, which I’ll be doing with:

  • David Ferriero, Archivist of the United States
  • Vanessa Brinkmann, Counsel, Initial Request Staff, Office of Information Policy, U.S. Department of Justice; and
  • James Travers of the Toronto Star

Perhaps even more exciting than the panel I’m on though is the panel that shows how quickly both this week and the Information Officer’s are trying to transform. Consider that, this year, RTK will include a panel on open data titled “Push or Pull: Liberating Government Information” it will be chaired by Microsoft’s John Weigelt and have on it:

  • Nathalie Des Rosiers, General Counsel, Canadian Civil Liberties Association
  • Toby Mendel, Executive Director of the Centre for Law and Democracy
  • Kady O’Malley, Parliamentary blogger for CBC.ca’s Inside Politics blog
  • Jeff Sallot, Carleton University journalism instructor and former Globe and Mail journalist

Sadly I have a prior commitment back in Vancouver so won’t be there in person, but hope to check it out online, hope you will too.

Welcome to Right to Know Week. Hope you’ll join in the fray.

Why Blockbuster’s success in Canada is a bad news story

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I noticed today in the Globe that while Blockbuster (the movie rental company) has declared bankruptcy in the United States, here in Canada the branch of the company is doing fine, indeed it is still profitable:

Blockbuster Canada vice-president and general manager Barry Guest said in a statement early Thursday that its operations are still profitable. “Blockbuster Canada operates independently of the U.S. and is financially stable,” he said.

So how can this be a bad news story?

Clues to the answer lie deeper in the article, in this paragraph:

Once a home entertainment powerhouse in the United States, Blockbuster has been losing market share and money for years as more Americans rent DVDs from subscription service Netflix Inc. and popularity surged for streaming video over the Internet.

Let’s be clear, Blockbuster in Canada is profitable not because it has been innovative. Not because it has reinvented itself in a digital era. Not because it has been visionary. Blockbuster is okay because the innovations and services that have devastated its southern partner basically aren’t available in Canada. In short, when it comes to rolling out cutting edge services (or even kind-of cutting edge services) in the digital media/infrastructure space Canada falls short.

bbcanada1This, of course, is well documented (hello cellphone contracts!) and it is the real story here! How can Canada – and Canadian companies – expect to be leaders in the digital space (I’m looking at you, forthcoming Digital Economy Strategy) if even the most mainstream services available in the US (mainstream enough to destroy an incumbent) haven’t even made it north of the border? Domestically, who are we competing with, competitors from an analog era? This is not a marketplace that is likely to produce the next Tivo, Netflix or whatever.

This story feels like a metaphor for pretty much everything that is wrong with innovation and competitiveness in this space in Canada, right down to the fact that we appear to celebrating the ongoing success of blockbuster. Sigh.

Good Backgrounder on Open Data for Cities – (Looking at You #VoteTO)

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Yesterday the Martin Prosperity Institute released another installment of its Toronto Election 2010 discussion papers, this one focused on Open Data.

For citizens of any city this is a fantastic primer on what open data is, why it matters and, in the case of Toronto, why it should be an election issue in the upcoming civic election.

Full disclosure: I did sit down with the paper’s authors at the Institute – Kimberly Silk and Jacqueline Whyte Appleby – to talk about a number of the critical aspects surrounding this issue. Their depth and experience in municipal and regional issues has produced an invaluable resource. I hope citizens of cities everywhere are able to make use of it, but I also hope that citizens of Toronto use it to ask questions of the candidates for Mayor and council.

Again, you can download the report here.

For those not familiar with the Institute, you can read more about it here (excerpt below):

The Lloyd & Delphine Martin Prosperity Institute is the world’s leading think-tank on the role of sub-national factors – location, place and city-regions – in global economic prosperity. Led by Director Richard Florida , we take an integrated view of prosperity, looking beyond economic measures to include the importance of quality of place and the development of people’s creative potential.

Does your Government (and thus you) actually own its data?

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For those who missed it, there was fascinating legal analysis of Public Engines, Inc. effort to sue ReportSee, Inc. the other day on the Berkman centre’s Citizen Media Law Project blog.

If you haven’t read it, I encourage you to take a look. It’s more than a legal brief. It is a cautionary tale for every government official.

Why is this?

The story is as such. Public Engines Inc is paid by police departments to collect and analyze their crime data. Given this privileged position Public Engines strips the data of privacy related information and, through a service called CrimeReports.com, it allows citizens to see maps of it and so forth.

The problem is, this isn’t actually open data. As I argue in the three laws of open data (and the good folks at Berkman seem to share my sense of humour) crime data for cities that contract with Public Engines Inc isn’t open. You can look at the data, but you can’t touch it. Worst still… don’t even think about playing with it (unless you are doing so ON crimereports.com website, in a way that their license lets you – its all quite constraining stuff).

And herein lies Reportsee Inc’s big mistake. It scraped this data from CrimeReports.com and offered it up in a competing manner.

The legal analysis on the post is very much worth reading. At the end of the day, everyone is behaving rationally. Public Engine Inc is trying to protect its monopoly on crime data, and the investment it has made in cleaning it up of private information. Reportsee is simply trying to access what is public data the only place where – in many instances – it appears to be being made available.

The real party to blame here are governments that signed this agreements and that don’t understand that data is both a strategic and public asset. Understandably the smart people at Berkman understood this and jumped all over it:

The bottom line is that this sort of dispute could be avoided if government agencies are more proactive and farsighted when negotiating terms with third-party providers of data management services. In particular, government agencies should maintain control over the resulting data, or at a minimum, require that the contractor permit a wide range of uses of the data. It’s not just in the public interest of promoting government transparency and accountability. It’s also in the agencies’ interest to streamline its public records requests. The agencies are already paying for the data management services anyway, why spend even more government resources in order to respond to redundant public records requests?

Indeed, the post notes that:

…that government agencies often pay third parties to collect, compile and maintain public records data in useful formats, and who may retain rights over the data. This isn’t the first time a third-party data contractor has stepped in the way of a commercial use of data feeds. In the Bay Area a few years ago, Routsey’s iPhone app making use of data feeds with bus and train arrival times got in a jam when the contractor providing the data to MUNI, the public transportation agency, asserted its rights to the data.

So, if you are a government official, this is the critical lesson. Many vendors know that if they control the data, they control you. They’ve got you locked into to buying their software and possible even locked in to buying their consulting services. More importantly, they now have a monopoly over what the public can learn about services and information their tax dollars paid to deliver and collect. No government would ever allow the New York Times or the Globe and Mail to become the exclusive distributor of government information. And yet, everyday, governments sign contracts with software vendors that effectively does just this but with something more basic than information, the raw data. Frightening enough stuff for governments. Still more frightening for us citizens.

Also, having heard tale after tale of government legal offices fighting open data initiatives, I’m reminded of how I wish some government lawyers would take the time they spend preventing the public from accessing public data and reallocate it towards preventing publicly funded data from becoming the monopoly assets of private vendors.

Getting Government Right Behind the Firewall

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The other week I stumbled on this fantastic piece by Susan Oh of Ragan.com about a 50 day effort by the BC government to relaunch its intranet set.

Yes, 50 days.

If you run a large organization’s intranet site I encourage to read the piece. (Alternatively, if you are forced (or begged) to use one, forward this article to someone in charge). The measured results are great – essentially a doubling in pretty much all the things you want to double (like participation) – but what is really nice is how quick and affordable the whole project was, something rarely seen in most bureaucracies.

Here is an intranet for 30,000 employees, that “was rebuilt from top to bottom within 50 days with only three developers who were learning the open-source platform Drupal as they as went along.”

I beg someone in the BC government to produce an example of such a significant roleout being accomplished with so few resources. Indeed, it sounds eerily similar to GCPEDIA (available to 300,000 people using open source software and 1 FTE, plus some begged and borrowed resources) and OPSPedia (a test project also using open source software with tiny rollout costs). Notice a pattern?

Across our governments (not to mention a number of large conservative companies) there are tiny pockets where resourceful teams find a leader or project manager willing to buck the idea that a software implementations must be a multi-year, multimillion dollar roll out. And they are making the lives of public servants better. God knows our public servants need better tools, and quickly. Even the set of tools being offered in the BC examples weren’t that mind-blowing, pretty basic stuff for anyone operating as a knowledge worker.

I’m not even saying that what you do has to be open source (although clearly, the above examples show that it can allow one to move speedily and cheaply) but I suspect that the number of people (and the type of person) interested in government would shift quickly if, internally, they had this set of tools at their disposal. (Would love to talk to someone at Canada’s Food Inspection Agency about their experience with Socialtext)

The fact is, you can. And, of course, this quickly get us to the real problem… most governments and large corporations don’t know how to deal with the cultural and power implications of these tools.

We’ll we’d better get busy experimenting and trying cause knowledge workers will go where they can use their and their peers brains most effectively. Increasingly, that isn’t government. I know I’m a fan of the long tail of public policy, but we’ve got to fix government behind the firewall, otherwise their won’t be a government behind the firewall to fix.

Census Update: It's the Economy, Stupid

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Yesterday during a press conference newly minted House leader John Baird announced “The next few months will be sharply focused on Canadians’ No. 1 priority: jobs and the economy… The economic recovery remains fragile and it is increasingly clear that we are not out of the woods yet.”

Fantastic news.

I just hope someone sends Industry Minister Tony Clement the memo.

The effects and impacts of ending the mandatory long form census continues to spill out with a number of Canada’s most senior business and economic leaders pointing out how the decision will negatively impact the economy and… job growth.

First, there was Bank of Canada Governor Mark Carney (voted one of the most influential people in the world by Time Magazine) noting that the bank relies on data found in the mandatory long form to assess the economy and, presumably, to inform decisions on interest rates and other issues. The bank’s capacity to make informed decisions has now been compromised – not exactly a win for jobs or the economy.

As an interesting side note, Carney goes on to say that this may cause the bank to have to supplement StatsCan’s research with its own. Expect to hear more and more statements like this from Government agencies (which are still allowed to talk to the press) as more and more ministries and agencies get plunged into the dark regarding what is going on in the country and are no longer able to assess programs and issues they’ve been tasked to monitor. Various arms of the government (and thus you, taxpayer) will be spending 10s if not 100s of millions to pay for Industry Minister Clement’s mistake.

Then, in the same Globe article in which Carney makes these statements, Roger Martin, dean of the Rotman School of Management notes that ending the long form census hampers Canadian companies capacity to both compete globally and boost productivity. More damning, and further echoing arguments I’ve been making here, he states it will prevent Canadians from having “a sophisticated economy that uses information to its best.” Unkind words from one of the world’s recognized business leaders.

Sadly, it doesn’t end there. The always excellent Stephen Gordon lists the emerging academic literature chronicling the havoc the demise of the long form census is about to wreck. Especially relevant is “The Importance of the Long-Form Census to Canada” by UBC economists David Green and Kevin Milligan. Interestingly, it turns out that the Canadian Mortgage and Housing Corporation uses long form data to fulfill its legislative mandate, and also by local governments and private sector actors to learn about trends in housing. Something that might be of interest to those concerned about the economy and jobs given Canada is rumored to possible have a housing bubble.

Still more damning is how Green and Milligan show the mandatory long form serves as the foundation for the Labour Force Survey (LFS) from which we derive unemployment levels. Compromising the long form survey has, in short, compromised our ability to assess how many Canadians actually have jobs, something that, if you really believed Canadians felt the economy and jobs were the number 1 priority, your government should care about measuring accurately.

Maybe John Baird will sit down with Tony Clement and the Prime Minister and explain to them how, if the economy and jobs are priority 1 then perhaps the government should rethink its decision on the long form census.

Just don’t hold your breath. Instead, do write another email or letter to your local MP. Our country’s economic recovery and competitiveness is being eroded by a government either too dumb to understand the implications of its decision and too stubborn to admit a mistake. Those of us who will be paying the price should remind them of how they can best serve their own priorities.

Collaborate: "Governments don't do that"

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The other day while enjoying breakfast with a consultant friend I heard her talk of about how smaller local governments didn’t have the resources to afford her, or her firms services.

Hogwash I thought! Fresh from the launch of CivicCommons.com at the Gov2.0 Summit I jumped in and asked, surely a couple of the smaller municipalities with similar needs could come together, jointly spec out a project and pool their budgets. It seems like a win-win-win, budgets go further, better services are offered and, well, of less interest but still nice, my friend gets to work on rolling out some nice technologies in the community in which she lives.

The response?

“Government’s doesn’t work that way.”

Followed up by…

“Why would we work with one of those other communities, they are our competitors.”

Once you’ve stopped screaming at your monitor… (yes, I’m happy to give you a few seconds to vent that frustration) let me try to explain in as cool as a manor as possible why this makes no sense. And while I don’t live in the numerous municipalities that border on Vancouver, if you do, consider writing you local councillor/mayor. I think your IT department is wasting your tax dollars.

First, government’s don’t work that way? Really? So an opportunity arises for you to save money and offer better services to your citizens and you’re going to say no because the process offends you in some way? I’m pretty sure there’s a chamber full of council people and a mayor who feel pretty differently about that.

The fact is, that governing a city is going to get more complicated. The expectations of citizens are going to become greater. There is going to be a gap, and no amount of budget is going to cover it. Citizens increasingly have access to top tier services on the web – they know what first class systems look like. They look like Google, Amazon, Travelocity, etc… and vary rarely your municipal website site and the services it offers. It almost doesn’t matter where you are reading this from, I’m willing to bet your city’s site isn’t world class. Thanks to the web however your citizens, even the ones who never leave your bedroom community, are globe traveling super consumers of the web. They are getting faster, better and more effective service on and off the web. You might want to consider this because as the IT director in a city of 500,000 people you probably don’t have the resources to keep up.

Okay, so sharing a budget to be able to build better online infrastructure (or whatever) for your city makes sense. But now you’re thinking – we can’t work with that neighboring community… their our competitors.

Stop. Stop right there.

That community is not your competitor. Let me tell you right now. No one is moving to West Van over Burnaby because their website is better, or their garbage service is more efficient. They certainly aren’t moving because you offer webbased forms on your city’s website and the other guys (annoyingly) make you print out a PDF. That’s not influencing the 250K-500K decision about where I live. Basically, if it doesn’t involve the quality of the school it probably isn’t factoring in.

Hell even other cities like Toronto, Calgary or Seattle aren’t your competitor. If anyone is moving there it’s likely because of family or a job. Maybe if you really got efficient then a marginally lower muncipal tax would help, but if that were the case, then partner with as many cities as possible and benefit from some collaborative economies of scale… cause now you kicking the but of the 99% of cities that aren’t collaborating and sharing costs.

And, of course, this isn’t limited to cities. Pretty much any level of government could benefit from pooling budgets to sponsor some commonly speced out projects.

It’s depressing to see that the biggest challenge to driving down the costs of running a city (or any government) aren’t going to technological, but a cultural obsession with the belief that everybody else is different, competing and not as good as us.

Twitter, Criminal Investigations & Fox News North

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Today, in a headline that came as somewhat of a shock (that, of course, I first saw on twitter) Kory Teneycke, the Quebecor Media vice-president and main advocate for the proposed Sun TV News Channel, announced his resignation. As backgrounder for those not familiar with this story, the proposed Sun TV News Channel is seeking to bring a conservative, Fox styled cable news channel to Canada. There has been a little bit of a battle over what type of license they should get which is covered very well in this blog post. What’s important is that Avaaz launched a petition against the proposed channel which subsequently had a number of false names added to it (adding someone else’s name to a petition is, I’m told, illegal in Canada).

What makes Teneycke’s resignation so interesting is that it comes on the heels of Avaaz asking the police to investigate the additions. It appears that, thanks to technology, figuring out who was illegally adding the names may not be that hard:

On September 2, 2010, Avaaz became aware that an individual operating from an Ottawa IP address was adding both fictional and actual names and email addresses to a petition to stop Prime Minister Harper from pushing biased crony media onto Canadian airwaves. The next morning, Quebecor executive and Sun TV front man Kory Teneycke published several pieces in Quebecor owned newspapers attacking Avaaz and accusing them of running a fraudulent petition – even quoting actual names added by the fraudster. Teneycke later admitted to insider knowledge of both the perpetrator and crimes committed.

Days later, Quebecor threatened to sue Avaaz for the content of its petition site.

In short, it appears that either Teneycke or someone he knew was adding false names to the petition so that a) Teneycke could write a story to discredit the petition and b) prompt Quebeccor to launch a lawsuit to have it taken down. This is serious stuff. Especially from someone who intends to run a news channel. (although, to be fair, it is consistent with the type of thing one might expect from Fox News).

Perhaps Teneycke’s resignation has nothing to do with the false names on the petition? But it is also worth noting that Teneycke’s twitter account is no longer active. This also means that the original offending tweet where he admits that he knew the person adding the false names can no longer be seen. Fortunately, on a lark, I took a screen shot of it the day it went up since, after reading CBC reporter Kady O’malley’s excellent coverage of the back and forth, since given her coverage something seemed very odd about the whole affair.

So what are some key lesson here?

a) Things on twitter don’t disappear

b) Manipulating the press in a world of social media is not as easy as you think it is, even for a former Prime Minister spokes person

c) It appears that Sun TV executives are every bit as slimy as the counterparts feared they would be. If even 10% of this is true then this is shocking behaviour from a proposed News television executive.

d) This may yet lead to Canada’s first high-profile criminal investigation involving twitter

Interesting stuff indeed.