What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. I’m aware that airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know you’ve really dropped the ball when Congress (which agrees on almost nothing) passes a customer bill of rights explicitly for your industry. [...]

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Visualizing Firefox Plugins Memory Consumption

A few months ago the Mozilla Labs and the Metrics Team, together with the growing Mozilla Research initiative, launched an Open Data Visualization Competition. Using data collected from Test Pilot users (people who agreed to share anonymous usage data with Mozilla and test pilot new features) Mozilla asked its community to think of creative visual [...]

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Pentagon Papers vs Cablegate and wikileaks as the new porn

I’ve been trying trying to play around with a graphic to show the difference between the wikileaks driven cablegate and the pentagon papers (ah to live in an era before the suffix gate appeared everywhere). Here is the best I’ve got so far – would love to hear others suggestions or their own versions. While [...]

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Wikileaks, free speech and traditional media

I find it fascinating how US government has chosen to try to dismantle the support network that makes wikileaks possible – pressuring paypal, amazon and numerous others into refusing to enable wikileaks to work. They have pressured pretty much every stakeholder with one exception. The traditional media. Why does the US government rail against wikileaks [...]

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London, UK, Open Government Data Camp Keynote – Nov 18, 2010

Here is my opening keynote to the Open Government Data Camp held in London earlier this year (2010) on Nov 18th. Pasted below is the day two keynote by the always excellent Tom Steinberg of mysociety.org. Hope these are thought provoking for novice and veteran tech and open government types, as well as those just [...]

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