Here’s an awesome link to grind home my point from my OSCON keynote on Community Management, particularly the part where I spoke about the importance of managing wait times – the period between when a volunteer/contributor takes and action and when they get feedback on that action. In my talk I referenced code review wait [...]
Entries from August 2012
Community Managers: Expectations, Experience and Culture Matter
Roger Fisher: 1922-2012
Virtually all of my blog readers, and for that matter, much of the world, will not know that on August 25 Roger Fisher passed away. Roger Fisher was a Harvard academic and adviser to presidents and leaders, and perhaps most importantly – because his writings touched so many people – a co-author of Getting To [...]
Transparency Case Study: There are Good and Bad Ways Your Organization can be made “Open”
If you have not had the chance, I strongly encourage you to check out a fantastic piece of journalism in this week’s Economist on the state of the Catholic Church in America. It’s a wonderful example of investigative and data driven journalism made possible (sadly) by the recent spat of sexual-abuse and bankruptcy cases. As [...]
Suddenly, what happens online matters
Yesterday, the Globe and Mail had a very good editorial about online death threats. In short, the piece argues that death threats made online matter and shouldn’t be treated as somehow “inferior” to those that happen in “real life.” Death threats made on the Internet can be as serious as death threats made in person [...]
China, Twitter and the 0.1%
Earlier this month I had the good fortune of visiting China – a place I’m deeply curious about and – aside from some second year university courses, the reporting from the Economist, and the occasional trip over to Tea Leaf Nation – remains too foreign to me for comfort given its enormous importance. As always [...]
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