The other week I was invited down to the Bay Area Drupal Camp (#BadCamp) to give a talk on community management to a side meeting of the 100 or so core Drupal developers. I gave a hour long version of my OSCON keynote on the Science of Community Management and had a great time engaging what [...]
Entries tagged as “bugzilla”
Making Bug Fixing more Efficient (and pleasant) – This Made Me Smile
Design Matters: Looking at a Re-themed Bugzilla
I’ll be honest. There was a time when I thought design didn’t matter. To my credit, it was a long time ago… but I used to think, if the tool was good enough, the design won’t matter, people will use it cause it is helpful. (This may or may not have influenced some fashion choices [...]
Lessons for Open Source Communities: Making Bug Tracking More Efficient
This post is a discussion about making bug tracking in Bugzilla for the Mozilla project more efficient. However, I believe it is applicable to any open source project or even companies or governments running service desks (think 311). Almost exactly a year ago I wrote a blog post titled: Some thoughts on improving Bugzilla in [...]
Rethinking Freedom of Information Requests: from Bugzilla to AccessZilla
Last week I gave a talk at the Conference for Parliamentarians hosted by the Information Commission as part of Right to Know Week. During the panel I noted that, if we are interested in improving response times for Freedom of Information (FOI) requests (or, in Canada, Access to Information (ATIP) requests) why doesn’t the Office [...]
Bugzilla – progress made and new thoughts
A few weeks ago I published a post entitled Some Thoughts on Improving Bugzilla. The post got a fair bit a traction and received a large number of supportive comments. But what was best, about the post, about open source, about Mozilla, is that it drew me into a serious of conversations with people who [...]
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