The other week I was invited down to the Bay Area Drupal Camp (#BadCamp) to give a talk on community management to a side meeting of the 100 or so core Drupal developers. I gave a hour long version of my OSCON keynote on the Science of Community Management and had a great time engaging what [...]
Entries tagged as “community management”
Making Bug Fixing more Efficient (and pleasant) – This Made Me Smile
Why Banning Anonymous Comments is Bad for Postmedia and Bad for Society
Last night I discovered that my local newspaper – the Vancouver Sun – was going to require users log in with Facebook to comment. It turns out that this will be true of all Postmedia newspapers. I’m stunned that a newspaper ownership would make such a move. Even more so that editors and journalists would [...]
Community Managers: Expectations, Experience and Culture Matter
Here’s an awesome link to grind home my point from my OSCON keynote on Community Management, particularly the part where I spoke about the importance of managing wait times – the period between when a volunteer/contributor takes and action and when they get feedback on that action. In my talk I referenced code review wait [...]
OSCON Community Management Keynote Video, Slides and some Bonus Material
Want to thank everyone who came to my session and who sent me wonderful feedback from both the keynote and the session. I was thrilled to see ZDnet wrote a piece about the keynote as well as have practioners, such as Sonya Barry, the Community Manager for Java write things like this about the longer [...]
Lessons for Open Source Communities: Making Bug Tracking More Efficient
This post is a discussion about making bug tracking in Bugzilla for the Mozilla project more efficient. However, I believe it is applicable to any open source project or even companies or governments running service desks (think 311). Almost exactly a year ago I wrote a blog post titled: Some thoughts on improving Bugzilla in [...]
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