One of the keys to making an open source project work is getting feedback from users and developers about problems (bugs) in the code or system. Mozilla (the organization behind Firefox and Thunderbird) uses Bugzilla, but organizations have developed a variety of systems for dealing with this issue. For example, many cities use 311. I’m [...]
Entries tagged as “community management”
Some thoughts on improving Bugzilla
Awesome Interactions: More on my Mozilla Summit 2010 Ignite Talk
Last week I had the distinct pleasure of being at the Mozilla Summit. This is a gathering of about 650ish people from innumerable countries around the world to talk about Mozilla, the future of the open web, the various Mozilla products (such as Firefox and Thunderbird). As Mozilla is a distributed community of thousands of [...]
Mozilla and leadership: Rethinking the CEO
Last week John Lily – CEO of Mozilla – announced he will be stepping down to take a job at Greylock, a venture capital firm. I’ve only met John twice, and both times he was generous with both his time and willingness to engage some of my thoughts and (many) questions. I know he is [...]
Connectedness, Volleyball and Online Communities
I’m currently knee deep into Connected: The Surprising Power of Our Social Networks and How They Shape Our Lives by Christakis & Fowler and am thoroughly enjoying it. One fascinating phenomenon the book explores is how emotions can spread from person to person. In other words, when you are happy you increase the odds your [...]
Open Source Strategy: OpenMRS case study
Last week I had the pleasure of being invited to Indianapolis to give a talk at the Regenstrief Institute – an informatics and healthcare research organization – which also happens to host the founders of OpenMRS. For those not familiar with OpenMRS (which I assume to be most of you) it is open-source, enterprise electronic [...]
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