A couple of years ago I was in Portugal to give a talk on Gov 2.0 at a conference the government was organizing. After the talk I went for dinner with the country’s CIO and remember hearing about a fantastic program they were running that – for me – epitomized the notion of a citizen [...]
Entries tagged as “public service sector renewal”
The “I Lost My Wallet” Service – Doing Government Service Delivery Right
Mainstreaming The Gov 2.0 Message in the Canadian Public Service
A couple of years ago I wrote a Globe Op-Ed “A Click Heard Across the Public Service” that outlined the significance of the clerk using GCPEDIA to communicate with public servants. It was a message – or even more importantly – an action to affirm his commitment to change how government works. For those unfamiliar, [...]
Using BHAG’s to Change Organizations: A Management, Open Data & Government Mashup
I’m a big believer in the ancillary benefits of a single big goal. Set a goal that has one clear objective, but as a result a bunch of other things have to change as well. So one of my favourite Big Hairy Audacious Goals (BHAG) for an organization is to go paperless. I like the [...]
Calculating the Value of Canada’s Open Data Portal: A Mini-Case Study
Okay, let’s geek out on some open data portal stats from data.gc.ca. I’ve got three parts to this review: First, an assessment on how to assess the value of data.gc.ca. Second, a look at what are the most downloaded data sets. And third, some interesting data about who is visiting the portal. Before we dive [...]
More on Google Transit and how it is Reshaping a Public Service
Some of you know I’ve written a fair bit on Google transit and how it is reshaping public transit – this blog post in particular comes to mind. For more reading I encourage you to check out the Xconomy article Google Transit: How (and Why) the Search Giant is Remapping Public Transportation as it provides [...]
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