Yearly Archives: 2007

Flying Porter

I was lucky enough to fly Porter Airlines today out of Toronto yesterday.

With yesterday morning’s snowstorm wrecking havoc everybody was struggling to get planes into Ottawa and Montreal – Porter however was running a mere 30 minutes behind schedule. A fact that shared and updated on their website. This allowed me to delay leaving for the airport.

Moreover, the convenience of flying out of downtown Toronto is out of control. Rather than be stuck in traffic on a Thursday afternoon I chilled out with friends until the last moment. Better yet, Gavin informed me of the free shuttle Porter runs between Union Station and the island ferry.

This is the first step in my break up with Air Canada – with whom I’ve had a long running love/hate relationship (in short, I hate everything except the lounge and the airmiles). Air Canada recently sent me another two useless “upgrade certificates” that, as I’ve discussed, are neither a reward nor an incentive, and so only serve to make me loath them further. Since I can’t make Super Elite on Air Canada, and I’ve got plenty of miles, I’m going to give my money to as many other airlines as possible. If competition can breed more airlines like Porter – then all the more reason.

As an aside, it would appear I’m not the only one smitten with Porter. Upon getting off the plane in Ottawa, Stephan Dion, Ralph Goodale, Ken Dryden and possible a few other Liberals were getting ready to board. I know several firms that – to manage risk – cap the number of partners/executives/specialists/etc… that can be on any one flight. Interesting to note that this is not the case with the Liberal Party of Canada. One hopes that, at least, the Leader and the Deputy Leader are not allowed to share a plane.

Government Networks – Easy or Hard?

At the IPAC conference last week I did a panel on creating government networks. Prior to my contribution fellow panelist Dana Richardson, an ADM with the Government of Ontario, presented on her experience with creating inter-government networks. Her examples were interesting and insightful. More interesting still was her conclusion: creating networks is difficult.

Networked Snail - a metaphor for government

What makes this answer interesting is not it is correct (I’m not sure it is) but how it is a window into the problematic manner by which governments engage in network based activities.

While I have not studied Richardson’s examples I nonetheless have a hypothesis: these networks were difficult to create because they were between institutions. Consequently those being networked together weren’t be connected because they saw value in the network but because someone in their organization (likely their boss) felt it was important for them to be connected. In short, network participation was contrived and mandated.

This runs counter to what usually makes for an effective networks. Facebook, MySpace, the internet, fax machines, etc… these networks became successful not because someone ordered people to participate in them but because various individuals saw value in joining them and gauged their level of participation and activity accordingly. As more people joined, the more people found there was someone within the network with whom they wanted to connect – so they joined too.

This is because, often, a critical ingredient to successful networks is freedom of association. Motivated individuals are the best judges of what is interesting, useful and important to them. Consequently, when freedom of association exists, people will gravitate towards, and even form, epistemic communities with others that share or can give them, the knowledge and experience they value

I concede that you could be ordered to join a network, discover its utility, and then use it ever more. But in this day and age, when creating networks is getting easier and easier, people who want to self organize increasingly can and do. This means the obvious networks are already emerging/have already emerged. This brings us back to the problem. The reason mandated networks don’t work is because their participants either don’t know how to work together or don’t see the value in doing so. For governments (and really, any large organization), I suspect both are at play. Indeed, there is probably a significant gap between the number of people who are genuinely interested in their field of work (and so who join and participate in communities related to their work), and the number of people on payroll working for the organization in that field.

This isn’t to say mandated networks can’t be created or aren’t important. However, described this way Richardson’s statement becomes correct: they are hard to create. Consequently, you’d better be sure it is important enough to justify creating.

More interestingly however, you might find that you can essential create these networks without mandating them… just give your people the tools to find each other rather than forcing them together. You won’t get anywhere close to 100% participation, but those who see value in talking and working together will connect.

And if nobody does… maybe it is because they don’t see the value in it. If that is the case – all the networking in the world isn’t going to help. In all likelihood, you are probably asking the wrong question. Instead of: “how do we create a network for these people” try asking “why don’t they see the value in networking with one another.” Answer that, and I suspect you’ll change the equation.

Europe as Model Power…

So it appears that Hillary Clinton isn’t the only person reading Canada25 reports. British Foreign Secretary, David Miliband, gave a speech entitled “Europe 2030: Model Power Not Superpower.”

Ring a bell? In 2004 Canada25 published From Middle to Model Power: Recharging Canada’s Role in the World.

A brief excerpt from Miliband speech:

The EU is not and never will be a superpower. An EU of 27 nation states or more is never going to have the fleetness of foot or the fiscal base to dominate. In fact economically and demographically Europe will be less important in the world of 2050 that it was in the world of 1950.

Our opportunity is different. The EU has the opportunity to be a model power.

It can chart a course for regional cooperation between medium-sized and small countries. Through its common action, it can add value to national effort, and develop shared values amidst differences of nationality and religion. As a club that countries want to join, it can persuade countries to play by the rules, and set global standards. In the way it dispenses its responsibilities around the world, it can be a role model that others follow.

This speech is intended to set out the basis of such progress.

Thank you Peter M. for the tip!

IPAC Conference

Today I’m doing a panel on Networks and Networking in the Public Service at “Beyond Bureaucracy” a conference hosted by the Toronto Regional branch of IPAC.

As the description states “Informal channels of communication are vital networks that allow people to socialize and collaborate and, arguably, work more efficiently. Technology can make these networks indispensable, as shown by user-driven wikis and social networking sites like Facebook. ”

True and true. And then here’s a kicker. These networks exist whether organizations sanction them or not. Although not perfect, social networking software at least brings old hidden networks out into the open and at best helps subject them to other societal norms (think gender parity and racial diversity). Telling employees they can’t use facebook doesn’t destroy the network. It just forces it somewhere else, somewhere where you have even less visibility into how it manifests itself, who it benefits and how it grows.

In essence you strengthen old hidden networks. That thing we use to call the old boys club.

Vancouver is on the fast track to regulating the illicit drug trade

The rash of gang related shootings in Vancouver is causing everybody to rethink everything. More and more people I talk to, from doctors and lawyers to people on the street, are coming to the conclusion that the war on drugs is accomplishing little – except making the streets of Vancouver more dangerous.

As if to put on exclamation mark on that point, Ian Mulgrew – a columnist with the Vancouver Sun – wrote a great column entitled Legalize pot, a key drug fuelling gang wars.

For those not based in Vancouver – read it. Something is brewing out here.

Hillary Clinton reads Canada25…

… no really! (ok, maybe not, but at least great minds think alike!).

In a recent speech Hillary Clinton announced that, as president, she would seek to establish an “E8” summit that would include India and China and which would aim to tackle global warming and work towards energy security.

Establishing an “E8” to Speed Global Action to Address Climate Change: Hillary would invite the G8 nations and key developing countries to join the United States in establishing an “E8.” This group would be comprised of the world’s major carbon-emitting nations, and would hold an annual summit devoted to international ecological and resource issues — global warming foremost among them. The E8 would not be a substitute for the United Nations effort to forge a global climate agreement, but rather would streamline negotiations among major emitters and would serve as a catalyst for the larger effort. The group would include the United States, Canada, Mexico, the European Union, China, Russia, Japan, India, South Africa, and Brazil.”

Hillary Clinton’s Comprehensive Energy and Climate Plan


In From Middle to Model Power Canada25 articulated a similar recommendation:

“Establish an E-8: a forum for creating policy and technological solutions to environmental challenges

The federal government, led by the Ministry of Industry, and working in collaboration with other relevant government agencies, should co-found an E-8. This organization would provide a venue where environmentally progressive countries such as Sweden and Germany could work with important emerging partners, such as India, Brazil, and China.
It’s purpose would be to provide a forum to share, debate, and jointly develop policy and technological solutions to our world’s environmental challenges.

Some of the significant issues the E-8 might engage include:

  • Developing and disseminating best practice techniques for ecological fiscal reform policies (such as the new emissions/congestion charges implemented in London, UK)
  • Sharing lessons regarding emissions trading systems to reduce harmful pollutants and greenhouse gases
  • Joint research and implementation projects to increase the use of renewable energy technologies
  • Development of common standards for eco-labelling and extended producer responsibility programs for the electronic and automotive industries

Attended by industry, finance, and environment ministers from participating countries, the E-8 would not only elevate the importance of the environment on the world stage, it would also allow for an exchange of ideas, promotion of higher environmental standards and practices, and a pooling of financial and technological expertise and knowledge. This organization could also coordinate the various strengths of member countries to create new technologies as well as enable developing countries to quickly add to their knowledge base and capacity.”

They aren’t identical – but there are some similarities and the branding… well it might have been ripped right out of M2mP.

Thank you Jord G. for the tip!

Rethinking Pakistan

I received this email late last night from a friend in Pakistan. Here is a human voice for those who feel disconnected from events halfway around the world (I’ve edited the letter to remove any identifying references):

Hello All,

I am not sure how many of you are aware of this but I was recently arrested. General Musharraf imposed a state of emergency (In effect a “Martial Law”) thereby suspending all civil rights. There is a massive clampdown on media. Several judges have been suspended, some new judges have taken oath, several people continue to be arrested daily.

We were detained for 3 days, initially with no charges and later on charges of disruption of peace. The group was taken from police station to house arrest to central jail – back to house arrest again. We were eventually released with the exception of the X and Y.

There are many people / groups working overtly and covertly towards remediation of the current situation in Pakistan. There is consensus amongst activists on the need for:

  • removal of emergency
  • restoration of sacked judges & removal of newly appointed judges
  • freedom of media
  • any mock-election in the circumstances will be unacceptable

Sympathizers want to create pressure groups, lobby or help in anyway towards removal of the emergency in Pakistan. I would like to invite you all to be a part of this effort and to lobby with your governments and the representatives of Pakistan’s government – where ever you are..

Best,

—-

For those interested in letting the Government of Canada know of your concern regarding the situation in Pakistan, consider writing the Minister of Foreign Affairs, Hon. Maxime Bernier at:

House of Commons
Ottawa, Ontario
K1A 0A6
Telephone: (613) 992-8053
Fax: (613) 995-0687
Email: Bernier.M@parl.gc.ca

—-

A sample email (please feel free to copy, edit, cut and paste):

Dear Hon. Maxime Bernier, Minister of Foreign Affairs

I am writing to express my concern over the unfolding events in Pakistan. The suspension of civil rights, suppression of the free press, and the government’s interference in the judicial system directly threaten the rule of law and democratic institutions in Pakistan.

Canada has a long tradition of promoting the principles of democracy and speaking out when they come under threat. Given the gravity of the situation please consider using whatever diplomatic resources you have at your disposal to let General Musharraf know of Canada, and the world’s, shared concern over his actions. Please work with our allies to pressure Pakistan into:

  • removing the state of emergency
  • restoring the recently removed judges & removing those recently appointed
  • restoring freedom of the press; and
  • ensuring the legitimacy of any upcoming election

Mr. Berner, please take action to ensure that the people of Pakistan’s basic democratic rights are preserved.

Sincerely,

(insert name)

the vancouver sun audience – a narrow and shrinking population?

Earlier this week the Vancouver Sun built an entire edition around the changing diversity of surnames in the city. In 1991, Smith was the most common surname in the City. Today it is Lee. In fact, the city’s top ten surnames are: Lee, Wong, Chan, Smith, Kim, Chen, Gill, Li, Brown, and finally… Johnson.

After publishing at least a half dozen articles on the subject in a single issue it is safe to say the Sun is aware of Vancouver’s evolving diversity.

But look below. As part of its coverage of the recent (and frightening) increase in murders by organized crime the Sun had one bit entitled “Reader Responses.”

Anyone else notice that all of the Sun’s “readers” are white, over-45 and, with one exception, male? Nary a Lee, a Chan, nor a Gill in the lot.

There are two possible problems here.

The first is that this actually is a representative sample of Sun readers, and the owner/editor of the newspaper should be deeply concerned. This is after all, a shrinking demographic that is not representative of the broader population.

Alternatively, the Sun’s readership is in reality more diverse and its editors or journalists chose to eschew that diversity and make this group an example of the city’s opinions.

I suspect it is a little of both.

Either way, for an industry that is failing to attract younger and more diverse readers, it doesn’t take an MBA to know things like this send a powerful message about who you believe your audience is, and who you want it to be.

Steve Young on Negotiation

For those interested in negotiation I might suggest watching this video or downloading the podcast.

Steve Young was the Quarterback for the San Francisco 49ers and in this lecture he talks about his experience negotiating.

I have to confess I had some really low expectations coming in, but was blown away by how classy, humble, funny and smart, Steve Young is. It’s a fun listen and is packed with the types of lessons that guide my negotiation consulting.