Monthly Archives: January 2008

WestJet vs. Air Canada

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The day has come – I’ve flown WestJet.

Readers may be familiar with my many rants and raves about Air Canada. I’ve long been curious about WestJet – but Air Canada always suckers me with a) Access to lounges (which you get with elite status and higher); and b) its Airmiles (which enable me to travel for free).

So what does WesJet offer? Let me count them off:

  • Friendly staff: Over at Air Canada its a mixed bag – lots of surly people. WestJet has got lots of friendly people who, above all else, don’t so no but try to solve problem.
  • More leg room: According to seatguru (a favourite site) the average pitch of an Air Canada seat is 32 inches, where as the WestJet plane I flew had a pitch of 34 inches. I’m 6″2, and that is a serious bonus. (WestJet does have planes where the pitch is only 32 as well).
  • Super fast boarding: WestJet loads people on the front and back of the plane simultaneously. I arrived at the gate 50 minutes before departure and the plane at my gate was for Montreal, and it hadn’t even boarded yet. I figured either the gate would change or that my plane would be delayed. But at WestJet they board in literally 15 minutes or less. Incredible.
  • Adhere to priority boarding rules: Air Canada often says it is only boarding people from certain rows, but in reality the gate attendant will let pretty much anyone through. This slows down boarding and turns the boarding line into chaos – something WestJet discourages.
  • Satellite TV: Need I say more.
  • Headset sockets: You can use your own headset as opposed to having to create an inordinate amount of waste using Air Canada’s double pronged headsets.

And where does Air Canada come out on top?

  • Lounge access: Being able to hit the lounge before and after a flight is huge. It allows me to check and send emails just before taking off and landing and to load up on some fruit for the flight.
  • Perks for Prestige, Elite and Super Elite status members: Best let’s face it, the perks really only kick in when you are super elite.
  • Uhh…. lounge access? Right, I already said that.

The biggest downside with WestJet is that they charge extra for everything (lounge access, entertainment, etc…) which means that business travelers has to pay for those perks out of pocket as opposed to having them folded into the ticket price.

So am I surprised that people choose WestJet? Not at all.

Online Community and Public Policy

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For those interested in public policy, online communities and technology an potentially very interesting role has opened up at CIGI.

The position is located in Waterloo Ontario and the deadline for applying is January 14 2008

If you are interested, check out the official posting.

Community Project Manager

The Community Project Manager (CPM) is responsible for leading and coordinating all aspects of project management with respect to one or more IGLOO online communities. The CPM collaborates with all internal IGLOO teams and relevant CIGI departments to ensure efficient, effective and successful projects. The CPM is the key manager of the community development process with external partners.

Key Responsibilities:

  • Build online communities – facilitate the development of online communities according to the partner needs; coordinate internal resources to facilitate partner community development
  • Manage community relationships – build and maintain productive relationships with stakeholders
  • Grow online communities – strategic planning with partners to ensure community sustainability, as well as continually matching partner community needs with IGLOO resources

Additional Responsibilities:

  • Establish and communicate project work plans, budgets, schedule, controls and reporting
  • Collaboratively develop strategic plans with online community clients that include project conceptualization, definition and outcomes, project infrastructure and project implementation plans
  • Provide effective direction to multi-disciplinary teams to accomplish project tasks & goals
  • Communicate with partners regularly (email, telephone & face-to-face meetings) to ensure healthy working relationships
  • Research, evaluate and develop resources for community building
  • Ensure partner needs are met through the development of new tools, features or services for online communities
  • Manage project schedule, budgets and resources
  • Monitor project performance and quality control to ensure partner expectations and goals are met
  • Document project contracts, necessary records and files, planning documents and estimates
  • Coordinate partner contracts, agreements, invoicing and storage of all documentation

Knowledge, skills and abilities required:

  • Understanding of knowledge networks, online knowledge sharing and social networking technologies
  • Excellent organizational and time management skills
  • Exceptional written and verbal communication in English with sound presentation and public speaking skills; other languages are a significant asset
  • Strong networking capabilities with all levels of staff
  • Ability to manage both process and task project requirements
  • Sound judgment and decision making skills
  • Creative analytical and strategic thinking capacities
  • Working knowledge of marketing and communications
  • Must be comfortable using MS Office and internet computer applications

Qualifications:

  • A university degree in political science, economics, history, communications, social sciences or international development is required
  • 2 – 5 years recent, related or practical experience in project management is required
  • Formal project management training is an asset
  • Experience with government funded projects is a significant asset

Even the Simpsons mocks print media

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Taylor and I wrote a piece about a 8 months ago called “Missing the Link” about how newspapers don’t understand the internet.  We’ve shipped it around and had it read by people at the Columbia Journalism Review, New York Times, the Globe, Wired among other places and the feedback has been really positive… but no one will publish it. Seems like the print media isn’t interested in talking about how it is failing to understand and address the biggest threat to its existence.

So while our piece was fairly interesting 8 months ago it is starting to age. Sad.y this hit home last night while watching the Simpsons with Mike and Dawn last night (sidebar: for the first time in ages – not because I don’t like the Simpsons but because I invariably watch “TV” on my computer these days).

The scene opens up with Dan Rather introducing the media panel at the Democratic Party Debate in Springfield (being held in Springfield, and before New Hampshire, for reasons not worth getting into here).

Simpsons Media Death 1

Dan Rather (in an upbeat voice): With me here to comment on today’s democratic debate is Andrea Crowley of CNN, Demonte Evans of Slate Magazine and… (dropping to a semi-derogatory voice) Ron Lahar of the Washington Post.

Simpsons Media Death 2

Nelson pops up

Nelson: Hah Hah, your medium is dying.

Principal Skinner: Nelson…!

Nelson: But it is!

Principal: There’s being right and then there’s being nice.

Ouch. you know things are bad when even the Simpsons are making fun of you. It means your (impending) death has permeated the popular culture.

My “top 10″ 2007 blogging moments: #1

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This is, quite possibly, my best moment of 2007. I’ve been promising some friends that I’d blog about it for quite some time – so here we go.

PART 1:

Khale v GonzalesBack in January, Lawrence Lessig – a man whose speeches and books: changed the way I see the world; got me excited about and engaged in open source; inspired me to start fighting for the internet; helped instigate my blog; pulls me (at times) towards law school; and regularly makes me want to move to San Francisco a be part of what is one of the most exciting community in the world – wrote this post.

The post essentially discusses two things. The first half reviews and assesses the U.S. District Court for the Northern District of California (or the Ninth Circuit for those who know their courts) decision on a copyright case called Kahle vs. Gonzales (broadly themed around the issue of Free Culture that Lessig has championed). The court ruled against Lessig and his team so he dissects their response. In the post’s second part Lessig diagnoses that his argument might have been better expressed visually. He then outlines a model, and a graph, he developed to do just this. Most importantly, he posts the basic spreadsheet on his blog and states:

Again, this is a beta model. I’d be very grateful for any errors identified, or for a better specification of the same. After a review by a couple friends, I will post any corrections to this. At that time, I’ll also include any corrections noted in the comments.

I would do virtually anything to help Lessig and the important work he, and others like him, are doing. Sadly, lacking a legal background I’m not sure how much help I would be in drafting an improved Supreme Court petition (I would probably just waste his time and actually do the cause more damage than good). Designing a better graph however, that is something I can do.

Consequently, I posted a comment on Lessig’s blog where I re-graphed his results but displayed them in a visual manner that I thought made it easier to convey his argument. You can see my comment, along with the reasoning and the new model, here. I of course also shared the model so that others could improve on it.

The best part was Lessig wrote me an email me and thanked me for the help. Words can’t convey how much I’ve wanted to help with this movement/cause. So getting a thank you email meant the world to me. In this space (and virtually every space) I’m a nobody – some guy on the other end of a wire – but I love living in a world where even I can spend a few hours (a lot of hours actually) working on something and do well enough that I can help an expert and leader of a movement I feel so much passion for. I still feel ill-equipped to help out, but that thank you email made me feel like that my small contribution was genuinely helpful. For both those who know me, and those who don’t, it may sound pathetic, but I really couldn’t stop smiling for days.

And then it got better.

Part 2:

One of the nicest people in the world – Virginia Law School professor Chris Sprigman emailed me out of the blue with a note that said:

Hello David.  Larry sent me the message you sent to him, and I’ve been puzzling through your graph.  I’m drafting a petition for rehearing in Kahle, and I’d like to speak with you and understand your methodology, in the hope that we might use your graph in the brief.  Do you have any time to speak later today?

We chatted and I went through a couple of iterations of my graph. And then at some point he asked: Would you be willing to do all the graphs for our Supreme Court petition?

Obviously, I agreed.

So you can see the petition here. Sadly, my original graph that got me involved didn’t make the cut. I don’t make any claims that my work was at all intellectual – I was making graphs. But I’m not sure I’ve ever been happier then the hours I spent tweaking things here and there to see if there was something – anything – I could do to help make this small part of a Supreme Court petition better.

So there it is, number one – for the simple reason that blogs and the internet can allow anyone, anywhere, to contribute to something they believe in. I’ve never met Chris or Larry and they didn’t know me from anyone, but the internet’s meritocratic culture meant that if they thought I could contribute – it didn’t matter – they’d bring me on. And for that I’m eternally gratefully, and will also be eternally willing to work my butt off for them and for the cause of free culture.

My “top 10″ 2007 blogging moments: #2

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My #2 moment has everything to do with the highs and lows of blogging…

Back on May 11th I wrote this post about a major anti-abortion rally where the rally organizers main banners had the Government of Canada trademark logo on them. My post was fairly apolitical – I considered it merely interesting that the banners were using the logo (which requires Treasury Board’s consent) and so wondering if the Government was either directly funding or endorsing the march (5 Conservative Ministers did participate in the rally).

Several anti-abortion sites started linking to my site and numerous comments were posted outlining the legality of the logo’s use (thank you Tina P.) As a result of the growing online debate the Canadian Press wrote a story about it which the Globe and Mail picked up on and published. This in turn caused Treasury Board  to launch an investigation into the use of the logo which has so far resulted in the Campaign Life Coalition having to put the banners in the closet.

So the cool part about this story is that a humble blog post can end up being picked up the blogosphere, and then by a newswire, which can then land the story in the national newspaper. Hardly a new event, but cool when you are the instigator.

But here is the frustrating part. The Canadian Press story and the Globe and Mail story (now hidden by the G&M’s silly firewall) both reference anonymous “bloggers” in their stories. The Globe and Mail ran this version:

A photo of the banner has been circulating on the Internet since last week, with bloggers using it to suggest that Prime Minister Stephen Harper’s Tories appeared to be funding anti-abortion groups when they’ve cut funding for women’s equality programs.

In this version bloggers are made to be part of the story, not its source. While some bloggers were part of the story it was a blogger who picked up the story. If what I’d written had been on the Vancouver Sun’s webpage then journalism etiquette would have dictated that the Globe reference the source. Somehow however, when a blogger is the source, this etiquette goes out the window. One can’t help but infer that this choice springs from traditional media’s contempt for new media in general and bloggers in particular.

So the cool part – the post generated some interesting press.

The uncool part – Canada’s traditional media still doesn’t understand the internet. While they accuse bloggers of being leechers of their content – they do the reverse as well, leeching ideas and discoveries of those who blog without referencing the source. At least (good) bloggers hyperlink to the articles and sources in their posts.

However, for both reasons it was a cool moment for me in blogging – a window into the problems and opportunities of new media in an old media world – which is why it makes number 2 on the list.