Monthly Archives: November 2009

Let's Turn up the heat on Rex Murphy's flawed logic

In his regular column the other week Rex Murphy published a piece entitled Don’t turn up the heat on the West, which also had the great sub title: By making Western provinces pay for adventures in global warming policy we will be playing with Confederation.

For a man that regularly rails against the lack of political imagination in this country it is odd to see him shut down debate and present us with a narrow (Bush-styled) choice he usually loathes: our planet or our country. As a red blooded Canadian the choice for Rex is easy. The costs of climate change can be ignored since they will be born by my children in some hard to quantify future. In contrast, the political costs of acting (which he will witness) are “real” and “reckless.”

What is sad is that we’ve been here before. One wonders what Rex would have said in the 30’s or 60’s about asbestos mining. Here is a mineral for which there was overwhelming evidence that there was a negative impact on miners especially, and citizens generally, that came into contact with it. Indeed as early as 1935 senior executives in two of the largest firms in the industry – Raybestos Manhattan and Johns-Manville – secretly agreed that “our interests are best served by having asbestosis receive the minimum of publicity.” But the growing scientific literature from the 30’s-60’s that suggested asbestos had serious negative side effects didn’t matter. For one there were asbestos deniers (those contrarian thinker-types Rex would love), such as J. Corbett McDonald, a McGill professor who received $500,000 in research funding from Quebec Asbestos Mining Association and determined that contaminants in the environment, not asbestos, cause lung tumours seen in Canadian workers. Phew!

Looking back, we can see now that Asbestos was massively damaging and deeply, deeply costly. Asbestos is so problematic and has created so much exposure to the insurance industry that much of it remains unresolved today. In many countries the government simply had to offer direct compensation packages since the liabilities were too great to be covered. This is to say nothing of site and building cleanups (like out parliament buildings which are currently spending 10s millions to have the asbestos removed from). In total, we are definitely talking about 100s of billions of dollars. Possibly over a trillion dollars in costs over the last two-three decades. And that’s just in Canada.

Of course, back in 1960s and 70s talking about shutting down the abestoes industry would have posed a threat to national unity too. Most of Canada’s asbestoes mines are located in Quebec and so confronting this future risk (that science strongly suggested was imminent) would have required political leadership and tackling regionalism.

Thank god we didn’t. Our inaction spared us having to address the political consequences. Instead we’ve only had to deal with billions of dollars in lawsuits, tens of thousands (likely many more) lives cut short by cancer and other illnesses, and locking parts of our economy into a dying industry which the world was less and less interested in.

What’s most sad? We haven’t stopped. Prime Minister Harper continues to try to block a UN environmental agreement (the Rotterdam Convention) that would list chrysotile asbestos as a hazardous substances. His political quote on the issue: The Liberals are being “duped and manipulated by extremist groups,” and that the other national parties are urban-focused and don’t understand regional issues like asbestos. Of course, by blocking the convention Canada can continue to sell asbestos without informing purchasers – especially those in developing countries (one of the few markets left) – that it is hazardous. Yeah us!

Rex flawed logic is summed up when, in his article, he says:

Should some global warming action plan attempt to put the oil sands and Western energy development at significant disadvantage, or draw taxes out of the economies of the Western provinces to pay for adventures in global warming policy, we will be playing with Confederation.

In short, it doesn’t matter how serious an issue is. If it the politics are too difficult – we shouldn’t act. Indeed, I can imagine him using the same logic back in the 70s writing about asbestos, saying something like:

Should some asbestos regulatory regime place Quebec asbestoes mining at significant disadvantage, or draw taxes out of the economy of Quebec to pay for adventures in health and safety policy, we will be playing with Confederation.

Yes, we would have. And it would have been the right call. That’s what political leadership is Rex. I’m sorry you’re not interested in it.

Twitter is my Newspaper: explaining twitter to newbies

I’m frequently asked about technology, the internet and web 2.0 and in the course of the discussion the subject of Twitter inevitably arises. People are frequently curious, often judgmental, and almost always bewildered by the service. This isn’t surprising, Twitter is poorly understood despite its relative success (and its success is still small in the grand scheme of internet related things). Part of this is because people (even early adopters) are still figuring twitter out, and part of this is because those frequently explaining it don’t understand it themselves (I’m looking at you newspaper columnists).

Most often I sense people misunderstand Twitter because they compare it to a text based internet tool they do know: e-mail. This reference point shapes their assumptions about Twitters purpose and leads them to ask questions like: how can you read all those tweets? or how can you “follow” 250 people? If the unsaid assumption is that twitter creates 2000 new emails a day to read – well no surprise they’re running for the hills! This is doubly true if you believe the myth that all people tweet about (and thus read) is their breakfast menu, or what they are doing in a given moment.

Twitter is not email and while it has many (evolving) uses I’ve found the best metaphor for explaining how my friends and I use it is a much simpler technology: the newspaper.

Few people read every (or even most) articles in a newspaper – indeed most of us just scan the headlines when we see a newspaper. Likewise, very few people read all their tweets. Indeed, many of us go days (guilt free) without ever looking at the newspaper – same with Twitter, many people go days without looking at their twitter feed. The difference is that your newspaper’s headlines only change once a day and it is awkward to carry the thing around with you. Twitter’s headlines are always changing, and its located on your blackberry or iphone.

Now the difference from email becomes more clear. There is no obligation – or even expectation – of readership with Twitter. Emails you have to (or are supposed to) read and, let’s face it, are often a chore to get through. Newspaper articles you choose to read, often for pleasure or consumption.

Indeed, as Taylor and I outlined in Missing the Link, Twitter is better than a newspaper in many ways since you get to choose the columnists whose headlines you’ll scanning. Whereas a newspaper brings together articles, ideas and information someone else thinks you should care about Twitter brings together the ideas, articles and information by people you care about. I follow a number of “thought leaders” people like Clay Shirky, Jay Rosen, Andrew Potter, Tim O’Reilly, David Weinberger, etc… along with some friends and colleagues. While they occasionally say short pithy things, they are usually linking to articles that they find interesting. In short, some of the smartest people I know, and some I don’t, are essentially creating a vetted reading list for me. This virtual community is my news editor.

Better still, I don’t always have a newspaper on me. But an endless stream of articles vetted by smart people is always just a click away so whenever I have a spare moment – on the bus, in line at the grocery store, or waiting for a taxi – I can pull up some interesting reading material I would otherwise never have read.

I don’t claim this is Twitter’s only use, so it’s not complete, comprehensive explanation, but I’ve found this explanation has helped a number of my non-web savvy friends to “get” Twitter.

I get by with a little help from my readers: crowdsourced corrections

I have always been grateful to readers who, in emails or in the comments below, have pointed out typos, grammatical errors or even factual errors in my blog posts. By taking the time and making the effort to let me know (for nothing more than a thank you) they enable me to make corrections and improve the quality and readability of this blog.

Any comment or news site, whether it understands it (like I hope readers of eaves.ca feel) or not (think most newspapers), is a community. I may write on my blog, but so do many others – through comments and, not infrequently, email I receive. But typos, grammatical mistakes and factual errors are another way I get to have a conversation with readers and by which I hope they get to feel part of this community. It is what I think can help make blogs more fun, engaging, as well as grounded and more humble, than newspaper columns.

This process was revolutionized a little under a year ago when I installed the Goosegrade plugin. This plugin is amazing. It allows any registered Goosegrade user to suggest edits using a fairly slick and simple interface. On the back end, I get to see the original text and the edited text side by side and can simply press an “accept” or “decline” button to implement the edits. This “crowdsourcing” of the editing of my blog has been nothing short of a blessing. I try to blog 4 times a week (an aggressive pace, I feel) and I frequently must blog at late hours (it’s 2am right now) and so, I admit, I make mistakes. Sometimes lots of them. This of course makes those who offer corrections that much more important to me.

The really cool thing about Goosegrade is that it allows me to track both how many corrections have been made (I’m in the 100’s now), and by who! So I wanted to take this moment to say thank you, and send some link love to those who have made numerous corrections.

People like ndrwclrk, Brenton, Luke and Cedgell who regularly send me typo edits… thank you!

I do, however, want to send a special thank you to Silly Gwailo, who has submitted over 82 edits (patches) to my blog. I’m very, grateful for your help. Thank you so much. You, and everyone who submit edits, have helped make eaves.ca better.

If I could start with a blank sheet of paper… (part 2)

The other week Martin Stewart-Weeks posted this piece on the Australian Government’s Web 2.0 Taskforce blog. In it he asked:

“…imagine for a moment it was your job to create the guidelines that will help public servants engage online. Although you have the examples from other organisations, you are given the rare luxury to start with a blank sheet of paper (at least for this exercise). What would you write? What issues would you include? Where would you start? Who would you talk to?”

Last week I responded with this post which explained why my efforts would focus on internal change. This week I want to pick the thread back up and talk about what applications I would start with and why.

First, Social Networking Platform (this is essential!):

An inspired public service shouldn’t ban Facebook, it should hire it.

A government-run social networking platform, one that allowed public servants to list their interests, current area of work, past experiences, contact information and current status, would be indispensable. It would allow public servants across ministries to search out and engage counterparts with specialized knowledge, relevant interests or similar responsibilities. Moreover, it would allow public servants to set up networks, where people from different departments, but working on a similar issue, could keep one another abreast of their work.

In contrast, today’s public servants often find themselves unaware of, and unable to connect with, colleagues in other ministries or other levels of government who work on similar issues. This is not because their masters don’t want them to connect (although this is sometimes the case) but because they lack the technology to identify one another. As a result, public servants drafting policy on interconnected issues — such as the Environment Canada employee working on riverbed erosion and the Fisheries and Oceans employee working on spawning salmon — may not even know the other exists.

If I could start with a blank sheet of paper… then I’d create a social networking platform for government. I think it would be the definitive game changer. Public servants could finally find one another (saving millions of hours and dollars in external consultants, redundant searches and duplicated capacity. Moreover if improving co-ordination and the flow of information within and across government ministries is a central challenge, then social networking isn’t a distraction, it’s an opportunity.

Second, Encourage Internal Blogs

I blogged more about this here.

If public servants feel overwhelmed by information one of the main reasons is that they have no filters. There are few, if any bloggers within departments that are writing about what they think is important and what is going on around them. Since information is siloed everybody has to rely on either informal networks to find out what is actually going on (all that wasted time having coffee and calling friends to find out gossip) or on formal networks, getting in structured meetings with other departments or ones’ boss to find out what their bosses, bosses, boss is thinking. What a waste of time and energy.

I suspect that if you allowed public servants to blog, you could cut down on rumours (they would be dispelled more quickly) email traffic and, more importantly, meetings (which are a drain on everybody’s time) by at least 25%. Want to know what my team is up to? Don’t schedule a meeting. First, read my blog. Oh, and search the tags to find what is relevant to you. (You can do that on my blog too, if you are still reading this piece it probably means you are interested in this tag.)

Third, Create a Government Wide Wiki

The first reason to create a wiki is that it would give people a place to work collectively on documents, within their departments or across ministries. Poof, siloes dissolved. (Yes, it really is that simple, and if you are middle management, that terrifying).

The second reason to provide some version control. Do you realize most governments don’t have version control software (or do, but nobody uses it, because it is terrible). A wiki, if nothing else, offers version control. That’s reason enough to migrate.

The third reason though is the most interesting. It would change the information economics, and thus culture, of government. A wiki would slowly come to function as an information clearing house. This would reduce the benefits of hoarding information, as it would be increasingly difficult to leverage information into control over an agenda or resource. Instead the opposite incentive system would take over. Sharing information or your labour (as a gift) within the public service would increase your usefulness to, and reputation among, others within the system.

Fourth, Install an Instant Messaging App

It takes less time than a phone call. And you can cut and paste. Less email, faster turn-around, quicker conversations. It isn’t a cure all, but you’ve already got young employees who are aching for it. Do you really want to tell them to not be efficient?

Finally… Twitter

Similar reasons to blogs. Twitter is like a custom newspaper. You don’t read it everyday, and most days you just scan it – you know – to keep an eye on what is going on. But occasionally it has a piece or two that you happen to catch that are absolutely critical… for your file, your department or your boss.

This is how Twitter works. It offers peripheral vision into what is going on in the areas or with the people that you care about or think are important. It allows us to handle the enormous flow of information around us. Denying public servants access to Twitter (or not implementing it, or blogs, internally) is essentially telling them that they must drink the entire firehose of information that is flowing through their daily life at work. They ain’t going to do it. Help them manage. Help them tweet.

Toronto Innovation Summit on Open Government

Today I’m at Toronto City Hall doing a panel on Open Government for the Innovation Showcase. If you are reading this before 10am EST you can catch a webcast of the panel at the above link.

I’ve pasted in my slides for those who would like to follow along. Down below I’ve included a few links that those who are new to my site (or who haven’t read my writing on government 2.0) might find interesting.

Some of my favourite posts of open government, open data and gov 2.0:

The Three Laws of Open Government Data

Open Data: USA vs Canada

Create the Open Data Bargain in Cities

Globe and Mail Op-Ed: Don’t Ban Facebook

If I could start with a blank sheet of paper… (written for the Australian Government’s Web 2.0 Taskforce)

Mapping Government 2.0 against the Hype Curve

Feeding the next economy – Give us a stimulus that stimulates, not placates

Why the Government of Canada needs bloggers

Why StatCan could be like Google

The Public Service as Gift Economy

Public Service Sector Renewal and Gen Y: Don’t be efficient

Public Service Sector Renewal: Starting at the APEX