6 thoughts on “The False Choice of Public Sector Service: Control vs. Performance

  1. Rikia

    Kind of reminds me of trying to check into Air Canada on a snow day, when all rules and order get tossed out the window and it takes 3 times longer than necessary just to check in because Hey- it’s a snow day.

    You ask a great question about the purpose of our transit system. Is there a greater question in here about our education system? Because resourcefulness and problem-solving is natural human behaviour. Where does it go?

    Reply
  2. Rikia

    Kind of reminds me of trying to check into Air Canada on a snow day, when all rules and order get tossed out the window and it takes 3 times longer than necessary just to check in because Hey- it’s a snow day. You ask a great question about the purpose of our transit system. Is there a greater question in here about our education system? Because resourcefulness and problem-solving is natural human behaviour. Where does it go?

    Reply
  3. Amiel Blajchman

    David, you ask an interesting question: Is the purpose of the transit system to move buses around the city as quickly, timely and efficiently as possible? Or is it to move people around the city as quickly, timely and efficiently as possible?

    Here’s my question to you? You paint the binary question and answer based upon your experience. Yet, what about all the people on the bus that was waved on? Perhaps there were more passengers on that bus than yours? Perhaps there was a service bus on its way to pick your bus up?

    I agree with you that public services need to be responsive to the demands of their clients. The key proviso, is responsible to all their clients, which may mean, that on occasion, some are inconvenienced.

    Still an irritating experience for you though.

    Reply
  4. Amiel Blajchman

    David, you ask an interesting question: Is the purpose of the transit system to move buses around the city as quickly, timely and efficiently as possible? Or is it to move people around the city as quickly, timely and efficiently as possible?Here’s my question to you? You paint the binary question and answer based upon your experience. Yet, what about all the people on the bus that was waved on? Perhaps there were more passengers on that bus than yours? Perhaps there was a service bus on its way to pick your bus up?I agree with you that public services need to be responsive to the demands of their clients. The key proviso, is responsible to all their clients, which may mean, that on occasion, some are inconvenienced.Still an irritating experience for you though.

    Reply
  5. David Eaves Post author

    I completely agree with you Amiel. Sadly, this is, in part, what made the situation further frustrating… the other bus was empty. Sigh

    Indeed, to thread this in with Rikia’s comments, large institutions in general have a hard time dealing with situations that fall outside the norm (like a broken bus).

    For instance, I love banking online or using an ATM, but the moment I want to do something unusual at my bank – its like the whole system crashes.

    I have an unusual situation with my credit card and find it hilarious that banks only accepts photocopies and faxes of the necessary documentation. Want to email them a scanned version? They can’t do it. Who owns a fax machine anymore?

    Reply
  6. David Eaves

    I completely agree with you Amiel. Sadly, this is, in part, what made the situation further frustrating… the other bus was empty. SighIndeed, to thread this in with Rikia’s comments, large institutions in general have a hard time dealing with situations that fall outside the norm (like a broken bus). For instance, I love banking online or using an ATM, but the moment I want to do something unusual at my bank – its like the whole system crashes. I have an unusual situation with my credit card and find it hilarious that banks only accepts photocopies and faxes of the necessary documentation. Want to email them a scanned version? They can’t do it. Who owns a fax machine anymore?

    Reply

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