Category Archives: technology

The Open Web is a social movement

Social movements are collective actions in which the populace is alerted, educated, and mobilized, over years and decades, to challenge the powerholders and the whole society to redress social problems or grievances and restore critical social values.
– Bill Moyes in the Movement Action Plan

The mission of the Mozilla Foundation is to create and promote the Internet as an open platform that supports the principles set out in the Mozilla Manifesto.
– Mozilla Foundation’s Statement of Direction

The open web is a social value. It’s not a fact, it’s not necessity, and it’s not a requirement. It’s a value – one that a growing community of people believe in and are willing to fight for. Indeed an emergent community in support of this value, initially composed of coders and technophiles, has steadily grown in size and scope. Today, there are hundreds of thousands (if not millions) of people who believe in the open web. They want the internet to be an open platform, indeed, they know the internet must be an open platform.

This means the message and goals of organizations like the Mozilla foundation and others that promote an open web, have broad appeal and resonate with a increasingly diverse community.

This is exciting.

It will also create new challenges.

Those involved in promoting an open web need to know that they are part of a social movement. Yes, it is language and terminology that make some of us uncomfortable. But it is the reality of our situation.

Embracing the notion that the open web is a social movement does not mean that we must start lobbying politicians or chaining ourselves to Microsoft servers (although some people may already be doing these things). I will be the first to admit that this social movement is very unlike those of the past. We do not need to employ the industrial and hierarchical model of influence and power that underlies the Bill Moyes document that, in part, inspired this post. It is for another era, or at least, for other movements.

This social movement is different in that, so far, it has been able to derive its power from a narrow set of people – mostly coders – who by volunteering their labour, have given the movement neither political power, nor economic power, but hard consumer power. This power has enabled projects like Mozilla to out-create, out-innovate, and out-perform the largest, best financed, and most successful software and IT companies in the world. As such, it does not need to rely on persuading government to create structural changes the way past social movements have. It has simply been able to force change though its market position.

This success however, does not mean it has nothing to learn from the past. Indeed, understanding and embracing the fact that the open web is a social movement would not only give the open web project structure – an organizing principle – upon which further success can be built but it would also allow it to reflect and leverage on the lessons of past movements.

Possibly the most important of these past lessons is that social movements may emerge organically but often do not succeed until at least some primitive form of organization or basic structure takes form around which resources, supporters, and eventually the general public, can coalesce.

This structure does not need to be hierarchical, but it does need to at least anchor or provide a platform around which the movement can build identity and direction. I sense a number of people look to Mozilla to be that rallying point. Indeed, last year when Chris Messina ranted online about Mozilla – which some in the Mozilla Corporation incorrectly felt was an unhelpful critique of the corporation – he was asking this very question. (I know Chris’ comments weren’t very popular with many people and that a major motivating factor for his rant was an effort to bring attention to his new consulting firm, but I’m still going to address his comments at face value) I don’t think Messina was being critical of the corporation per se, a large part of what he was asking was why Mozilla wasn’t serving as a rallying point for people (like him) who cared about the Open Web and Open Source.

The Berkman Center at Harvard, the CIS at Stanford, the Mozilla Foundation, Electronic Frontier Foundation, the Shuttleworth Foundation, along with a handful of other organizations are already part of the movement’s ecosystem. Perhaps one of them could credibly take on a leadership/organizing/convening role for such a social movement. Perhaps not. At the moment, it seems unclear if anyone is.

Again, this social movement can and probably should be more decentralized than any past movement. But could we push ourselves harder? Are we creating enough hooks for new participants to latch on to? Are we creating an ecosystem where non-coders, but passionate open web believers, can find a niche? What are the big harry audacious goals that a larger community can get behind, and support? Are we willing to talk about ourselves as a social movement? What are the opportunities and dangers in doing that? I’m not sure. But it would be great if someone were thinking about who, or whom, might be asking these questions.

Please know this post is a draft and treat as such. Please tear it to shreds or build on it in the comments or in an email to me.

Warning! The social networking site you are about to enjoy is very social.

So the globe had an article yesterday about a group of University of Ottawa law students who lodged a complaint that Facebook breaches Canadian privacy law.

Regarding concerns that Facebook might be sharing the information with advertisers without users consent… fair enough.

But in regards to people not understanding their information is going to be shared publicly? I’m less sure. This quote really struck me:

“There’s definitely some significant shortcomings with Facebook’s privacy settings and with their ability to protect users,” said Harley Finkelstein, 24, one of the four students behind the complaint.

“If a 14-year-old kid in Toronto decides to join Facebook, and is prompted to add a network, and he decides to join the Toronto network – because that’s where he lives – does he really know that everyone on that network – by default – will have access to his personal information?”

Coffee Warning LabelI think the answer is yes. Indeed, that’s probably why the kid’s joining.

So this strikes me as akin to labels on paper coffee cups that say “Warning. Hot!” The fact that coffee is hot is as self-evident as the fact that social networking sites are about enabling people to, well, connect socially with others over the internet.

So we can soon expect to see this post’s title as a warning label on any social networking site. I’m sure they’ll be read as closely as the coffee cup labels are.

Coming: Firefox 3 Download Day – Pledge Now!

As part of its strategy to launch Firefox 3, reach out to new users and help foster an open web, our friends at Mozilla want to set a Guinness World Record for the most software downloaded in 24 hours.

They are also maintaining a cool heat map of how many pledges from each country they’ve received.

If you haven’t tried Firefox 3 yet, I can’t recommend it enough. The awesome bar is going to change your browsing experience. Trust me.

Government social networking

Again, as a follow up to my talk at DPI on web 2.0 technologies and government, Nicolas sent me a brief article on IBM’s internal experimentation with of Socian Networking.

Those at DPI will know that one of the reasons I believe social networking for government is important is that enables employees of massive organizations – both in terms of geography and number of employees – to find and engage with one another. As such it is a clearing house for ideas and people, helping them find and connect with one another. Hence this paragraph in the article obviously tickled my goat (yeah, I said tickled my goat):

…in a global company with nearly 400,000 employees, most people are too far away to plop down in a teammate’s cubicle or grab a cup of coffee. These social tools, IBM hopes, will provide a substitute for personal connections that flew away with globalization—and help to build and strengthen far-flung teams. “People are putting up pictures of their family, the same way they’d put them up in the cubicle,” says Joan DiMicco, one of the research scientists.

People may not think of the public service as globalized (or like IBM) but it does have over 325,000 employees spread out over 3 and half time zones across a 5,187 km axis east to west. That’s pretty globalized and IBM-like right there.

Open Updates: Firefox 3 and open office

So Firefox 3 RC 1 has been released and again, if you haven’t downloaded it I strongly encourage you to do so.

Having used the FF 3 Beta for months now I can honestly say it is everything it’s cracked up to be. Especially its coolest feature – the Awesome Bar (some boring people are still referring to it as the Smart Location Bar, but ignore them).You can read more about this feature, along with an interview of my man Beltzner who’s making some pretty bold claims about it, here. That said, I think Beltzner is right, the Awesome Bar has already changed how I surf the net and use my browser.

In other exciting Open Source news Microsoft has announced that Office 2007 SP2 will add support for Open Document Format. This is a real win for the Open Office crew.  It also means the day I switch to Open Office has been moved up dramatically.

Exciting times to be open…

Get the new Beta of Firefox 3

Mozilla recently released a new beta version of Firefox 3. If you haven’t been using it I highly recommend downloading a copy. I’ve been using Firefox 3 a few months now and there are 2 features I couldn’t imagine living without.

The first is the revamped address bar. Most address bars boast an auto-complete function (e.g. start typing http://www.ea… and it will fill in the rest). But Firefox 3’s address bar allows you to type in any word from the url and it will give you a list of choices, balanced between sites you frequently go to and the sites you most recently visited. So for example if, after reading this post, you simply type “beta” into the address bar, this page will almost certainly be one of your choices. It makes finding that web page you were at yesterday, but can’t remember than name of, really, really easy.

The second is that – upon request – Firefox will remember all the sites you are viewing when you shut it down. That way, when you load it back up – say, the next morning – all the tabs and sites you had open will reappear. I no longer to a bookmark a bunch of sites when I’m shutting down my computer. Super convenient.

On a seperate but parallel note, Apple recently released its Safari browser for the PC and has been bragging about how it is faster than Firefox. This is true, if you are using Firefox 2! According to an independent industry observer, Firefox 3 is actually faster than Safari.

the battle against technology is ageless…

If you think getting your boss (or government IT department) to lift that ban on instant messaging or facebook is hard, think of the hard battles your great, great, great, great, great grandfather had to fight with his Lord or local Chaplain over replacing that outdated scroll with the “book”!

Check it out. It’s only Tuesday, so you need the chuckle.

Active online often means being active offline

Anyone under the age of 30 – skip this post.

From time to time, after I give a talk about technology and public service sector renewal, I end up getting a question from the audience to the effect of, “hey isn’t all this technology just isolating and distracting? Aren’t people who spend time online just sealing themselves off from the world?”

Despite the Web 2.0 explosion, their remain pockets of people for who the “geek” stereotype of internet user remains dominant. Stephen Johnson’s book Everything bad is good for you began to poke some cavernous holes in this stereotype – for example, white collared professionals who play video games are actually more social, more confident and more adept at solving problems than their colleagues. But then, video game geeks and internet users may be different people.

Trolling through some old emails I stumbled up some studies that challenged these stereotypes. A while back Alan Moore shared with us some of the following exciting (and expensive) conclusions of the University of South California’s Digital Future Report:

The Digital Future Project found that involvement in online communities leads to offline actions. More than one-fifth of online community members (20.3 percent) take actions offline at least once a year that are related to their online community. (An “online community” is defined as a group that shares thoughts or ideas, or works on common projects, through electronic communication only.)

So online activities actually lead to offline activity for a fifth (and growing percentage) of people. No surprise here. What surprises me are people who think the internet and the “real” world are some how disconnected things. They aren’t. As David Weinberger has so vigorously and effectively argued – the two are deeply emeshed in, and shaping, the other.

The long tail of public relations disasters

 “To create minor public relations disasters for companies and organizations I dislike.”

Virgil Griffith, on why he created WikiScanner

The article below appeared in the Financial Post yesterday – thank you JJ for the hook up.

Admiteldy, this group is hardly that big, but you can imagine that 10, 20 or 50 of these popping up and it could start to become a pesky burden for a large oligarichal company, like, say, a Canadian bank.

I suppose this could be the longtail of protest and dissent. Made possible because the internet allows these frustrated consumers to band together.

Hey, this just came to me. You know who else benefits from this technology? Lawyers in class action suits.


Tuesday, March 04, 2008

Facebook helps rally dissent over ABCP losses
Scotiabank AGM

Jim Middlemiss, Financial Post Published: Tuesday, March 04, 2008

A Facebook site created to advocate on behalf of retail investors in asset-backed commercial paper is gathering steam and members plan to take their message to the floor of the Bank of Nova Scotia annual general meeting today in Edmonton.

ABCP investor Reid Moseley plans to attend the meeting on behalf of Bank of Nova Scotia shareholder and independent Ontario financial analyst Diane Urquhart. Along with fellow ABCP investors Brian Hunter and Layne Arthur, the trio plan to attend today’s meeting to raise questions about the bank’s participation in the ill-fated, $35-billion non-bank ABCP market, which seized last summer.

The men collectively have more than $1.2-million of ABCP in their investment accounts with Canaccord Capital. Canaccord was sued last fall by two British Columbia holders of ABCP and in its legal response, the financial investment firm denied liability and blamed the bank’s related company, Scotia Capital Inc., which sold Canaccord the paper it then distributed to its clients. Canaccord has disclosed it has $269-million in exposure to ABCP, which is believed to be spread among 1,400 investors.

“We’re trying to get the proper proxies sorted out,” said Ms. Urquhart, adding she has identified as much as $770-miillion in ABCP held by retail investors at Canaccord and the credit unions.

“The reason we’re going to Scotia is that Canaccord received its non-bank ABCP from Scotia Capital Markets and … Scotia is a party joined to a lawsuit relating to Canaccord’s allegation that Scotia is an expert and it relied on Scotia and it has joint responsibility.”

As well, she said, most of the Canaccord investors who have come forward on Facebook are holders of paper in the Structured Investment Trust III, and Bank of Nova Scotia is the issuing and paying agent. “They were an instrumental party to the operation of the trust.”

Bank AGMs have a question-and-answer segment and the men plan to use Ms. Urquhart’s proxy to make a statement and “request that Scotia pay up money,” she said.

Mr. Arthur said he has 25% of his net worth, mostly proceeds from the sale of a family farm, tied up in ABCP. “All the brokers tell me how safe it was,” he said of the $434,000 he has invested in ABCP. “They didn’t realize what the heck it was,” said Mr. Arthur, who plans to attend the AGM and hand out a letter the group was crafting late last night.

Brian Hunter, who started the Facebook site, said “we’re just trying to get our voice heard.” It’s believed to be one of the first times investors have galvanized around a social networking site to organize and push for compensation.

The site now has 56 participants, including some non-ABCP holders, such as journalists, lawyers and analysts. “It’s been very good and a little bit cathartic to find out there are others with the same problem,” Mr. Hunter said. He said Facebook is “a very, very simple tool that allows you to communicate with a large number of people with very little effort. It’s a good way of sharing information and blowing off a little bit of steam.”

jmiddlemiss@nationalpost.com
Copyright © 2007 CanWest Interactive, a division of CanWest MediaWorks Publications, Inc.. All rights reserved.

Public Service Sector Renewal and Gen Y: Don’t be efficient

Perhaps the biggest problem for Public Sector Renewal is the enourmous expectation problem created by the internet.

Many of today’s Gen Yers have access to a dizzying array of free online tools. Tools this online generations has grown up and used to organize and make more efficient their personal lives.

logos

These range from the banal, such as Facebook (connect and find people), Evite and Socialzr (organize and send invites to parties), or Google Docs (manage version control and share essays across platforms) to the more sophisticated, such as Basecamp (manage school projects), del.icio.us (share research with friends), WordPress (share your thoughts) or TikiWiki (enable collaboration).

It isn’t hard to imagine how these tools can be used professionally. I’ve talked about the potential for a facebook-like application, but software similar to Evite and socialzr can help set up meetings, google docs and wiki’s can facilitate collaborative policy development, and basecamp is as effective at managing professional projects as it is school projects. A work blog can keep your colleagues up to date on your research and thinking as effectively as your personal blog keeps your friends up to date on your comings and goings.

And remember – these tools are not only free but people like using them.

However, as generation Y enters the work force – and, in particular the public service – it is confronted with a nasty reality. Their managers, Director Generals, ADMs and DMs aren’t familiar with these software programs and don’t grasp the full potential of the internet. More importantly, in the public service’s risk averse culture doing something new and different is frequently perceived as dangerous. And so, our intrepid new hires are literally being told – don’t be efficient.

This is remarkable. For perhaps the first time in the history of work a generation is finding that the tools they use to organize life at home allows them to be more productive than the tools they can use to organize life at work.

Take for example my friend who wanted to use survey monkey to send out a questionnaire asking 10 public servants across their department about potential dates and times when they would be free to meet.  The survey took 5 seconds to complete and would quickly identify the optimal date for such a meeting. However, her manager let her know very quickly that this was unacceptable. It was more important that each person be emailed – or better, called – individually, a process that gobbled up hours if not days. Time after time I hear stories of young people who, after doing what they do at home, quickly feel the full weight of the department descending on their cubicle. I won’t even mention an acquaintance who related a story of trying to set up a wiki (not even on accessible to the public!).

The larger point here is that it’s going to be hard to retain people when they feel like they have to work with two hands tied behind their back (because of the nature of the job public servants already work with one hand behind their back). Today’s best and brightest want the freedom to work quickly and efficiently – and why not? – this is what ambitious go getters do. Those that notice that their work lags too far behind what they can do on their own will find greener pastures to accomplish their aims.

Don’t believe me? Forget all the applications I mentioned above. Think about something as simple as Google. This simple application has created the expectation among Gen Yers (and even Xers and boomers) that information should be accessible and easily found. When was the last time you could easily find what you were looking for on a government webpage?

Public Service Sector Renewal’s biggest challenge is fighting the freedom that the internet is giving people. The freedom to accomplish tasks faster, to work more quickly and to be more effective – the only rub, is no one can control what anyone is doing because you can’t keep track of it all. There is simply too much going on. So, in short, in order to meet the expectations created by the internet the public service may have to learn to trust its employees.

Can it do this?

I don’t know.