Community Management in Open Source Slidecast

A few weeks ago I gave a talk at the Free-Software and Open Source Symposium (FSOSS) on how community management is the core competency of Open Source projects. It is a concept I’ve been playing with for a while – thanks to both the prodding and help of my friend Mike Beltzner. Mark Surman, John Lily and the people at Web of Change have also been key in helping move these ideas forward.

A number of colleagues have been asking for the slides and/or the ability to watch the presentation. I’m pleased to say that you can now get both, thanks to SlideShare.

There was a fair amount of discussion during my presentation – which can’t be heard because the audience didn’t have microphones – so I edited the audio file down to 45 minutes. After listening to the presentation I realized I took too long to get to the meat of the subject, so for those in a rush, you may wish to fast forward through the first few slides.

The feedback from the talk itself has been great. You can reviews, good and bad, here, here, here, here, and in the comments here. I’m already working on a second version so if you have any thoughts or comments please do post them below or send me an email.

FireFox 3 Beta and other cool gadgets

If you aren’t technically inclined, but are interested in impressing your co-workers, consider downloading the recently released beta version of FireFox 3.

This is your chance to look cooler than everybody else in your cubicle farm… pimping out your computer with the latest in open-source coolware.

And since we are speaking of gadgets… Gayle D. recently gave me this very cool pedometer. As some of you know, I try to walk at least one direction to all my meetings. This little device isn’t radically radically changing my life… but it is keeping me aware of my decision to walk everywhere. More importantly it’s enabled me to both set a target of taking 10,000 steps and given me the capacity to measure my progress. This is definitely pushing me make better, healthier decisions.

I’d heard a while back that Ontario Health Promotion Minister Jim Watson pitched to Research in Motion the idea that Blackberry devices should have an integrated pedometer.

I thought was a fantastic idea. Obviously it hasn’t gone anywhere – and to be fair, these advanced pedometers would add to the size of any Blackberry device… but I hope RIM hasn’t dropped the idea altogether.

Name that country

So I’m presently in country which, in the last several years, has seen its currency almost double against the US$ and many of its brightest workers disappear to its nearest English speaking neighbour.

Where am I?

Canada?

No.

Try Poland.

That’s right. Many of Poland’s best and brightest, not to mention everyone else, is moving to England for work.

Moreover look at how Polish Zloty (its currency) has done against the US$.

think big?: the clerk and public sector renewal

Last week I was hanging out with a former public servant who has made the transition to the private sector. As is often the case (please don’t judge me too harshly), the conversation drifted to the subject of public service sector renewal.

It was a bleak topic. And I thought I would repeat what my friend said:

“The Clerk of the Privy Council has made public service sector renewal one of his priorities. Moreover, he’s staked his career on creating change and in pursuit of this, one of his top initiatives is the Government of Canada Fellows Program.

So what do we have to show for it? It took a year and a half to get going and so far. In that time, 4 people have gone from government to the private sector and eight have moved from the private sector to government, each for 6 months terms.

So 12 people in all.

This is the transformative policy that the Clerk has staked his career on? We aren’t going to achieve generational transformation at this scale. If this is all the Clerk can achieve – you can see why I left.”

I’m a fan of the Fellows program, but my friend has a point. This is less than a drop in the bucket. A fact made all the worse when, as he pointed out:

“One fellow who came into the public sector was a Human Resources (HR) expert. And yet they asked him to work on pandemics. The fellow was thinking he would be most effectively leveraged if he focused on HR – exchanging best practices, learning the similarities and differences between the private and public sector – but the government kept pushing pandemics. It seemed to me a great learning opportunity was being lost.”

I’m not certain my friend has all the details right. But it is hard to argue with his conclusions.  If the clerk really is tracking this program, then it says a lot about how serious and widespread public service sector renewal is really going to be. 12 people a change will not make.

This initiative also says a lot about how the government has diagnosed the problem. The fellows program suggests they believe that people simply need more information about how other executives work – in short, that this is an information driven problem. While this is certainly part of the issue, I suspect it is only a small piece. Most executives likely behave the way they do because they are incented to. Showing them alternatives won’t create change.

What the government needs to find are the high leverage points in which a small change can create a series of cascading crises which will force line executives to rethink and adjust how they manage.

Flying Porter

I was lucky enough to fly Porter Airlines today out of Toronto yesterday.

With yesterday morning’s snowstorm wrecking havoc everybody was struggling to get planes into Ottawa and Montreal – Porter however was running a mere 30 minutes behind schedule. A fact that shared and updated on their website. This allowed me to delay leaving for the airport.

Moreover, the convenience of flying out of downtown Toronto is out of control. Rather than be stuck in traffic on a Thursday afternoon I chilled out with friends until the last moment. Better yet, Gavin informed me of the free shuttle Porter runs between Union Station and the island ferry.

This is the first step in my break up with Air Canada – with whom I’ve had a long running love/hate relationship (in short, I hate everything except the lounge and the airmiles). Air Canada recently sent me another two useless “upgrade certificates” that, as I’ve discussed, are neither a reward nor an incentive, and so only serve to make me loath them further. Since I can’t make Super Elite on Air Canada, and I’ve got plenty of miles, I’m going to give my money to as many other airlines as possible. If competition can breed more airlines like Porter – then all the more reason.

As an aside, it would appear I’m not the only one smitten with Porter. Upon getting off the plane in Ottawa, Stephan Dion, Ralph Goodale, Ken Dryden and possible a few other Liberals were getting ready to board. I know several firms that – to manage risk – cap the number of partners/executives/specialists/etc… that can be on any one flight. Interesting to note that this is not the case with the Liberal Party of Canada. One hopes that, at least, the Leader and the Deputy Leader are not allowed to share a plane.

Government Networks – Easy or Hard?

At the IPAC conference last week I did a panel on creating government networks. Prior to my contribution fellow panelist Dana Richardson, an ADM with the Government of Ontario, presented on her experience with creating inter-government networks. Her examples were interesting and insightful. More interesting still was her conclusion: creating networks is difficult.

Networked Snail - a metaphor for government

What makes this answer interesting is not it is correct (I’m not sure it is) but how it is a window into the problematic manner by which governments engage in network based activities.

While I have not studied Richardson’s examples I nonetheless have a hypothesis: these networks were difficult to create because they were between institutions. Consequently those being networked together weren’t be connected because they saw value in the network but because someone in their organization (likely their boss) felt it was important for them to be connected. In short, network participation was contrived and mandated.

This runs counter to what usually makes for an effective networks. Facebook, MySpace, the internet, fax machines, etc… these networks became successful not because someone ordered people to participate in them but because various individuals saw value in joining them and gauged their level of participation and activity accordingly. As more people joined, the more people found there was someone within the network with whom they wanted to connect – so they joined too.

This is because, often, a critical ingredient to successful networks is freedom of association. Motivated individuals are the best judges of what is interesting, useful and important to them. Consequently, when freedom of association exists, people will gravitate towards, and even form, epistemic communities with others that share or can give them, the knowledge and experience they value

I concede that you could be ordered to join a network, discover its utility, and then use it ever more. But in this day and age, when creating networks is getting easier and easier, people who want to self organize increasingly can and do. This means the obvious networks are already emerging/have already emerged. This brings us back to the problem. The reason mandated networks don’t work is because their participants either don’t know how to work together or don’t see the value in doing so. For governments (and really, any large organization), I suspect both are at play. Indeed, there is probably a significant gap between the number of people who are genuinely interested in their field of work (and so who join and participate in communities related to their work), and the number of people on payroll working for the organization in that field.

This isn’t to say mandated networks can’t be created or aren’t important. However, described this way Richardson’s statement becomes correct: they are hard to create. Consequently, you’d better be sure it is important enough to justify creating.

More interestingly however, you might find that you can essential create these networks without mandating them… just give your people the tools to find each other rather than forcing them together. You won’t get anywhere close to 100% participation, but those who see value in talking and working together will connect.

And if nobody does… maybe it is because they don’t see the value in it. If that is the case – all the networking in the world isn’t going to help. In all likelihood, you are probably asking the wrong question. Instead of: “how do we create a network for these people” try asking “why don’t they see the value in networking with one another.” Answer that, and I suspect you’ll change the equation.

Europe as Model Power…

So it appears that Hillary Clinton isn’t the only person reading Canada25 reports. British Foreign Secretary, David Miliband, gave a speech entitled “Europe 2030: Model Power Not Superpower.”

Ring a bell? In 2004 Canada25 published From Middle to Model Power: Recharging Canada’s Role in the World.

A brief excerpt from Miliband speech:

The EU is not and never will be a superpower. An EU of 27 nation states or more is never going to have the fleetness of foot or the fiscal base to dominate. In fact economically and demographically Europe will be less important in the world of 2050 that it was in the world of 1950.

Our opportunity is different. The EU has the opportunity to be a model power.

It can chart a course for regional cooperation between medium-sized and small countries. Through its common action, it can add value to national effort, and develop shared values amidst differences of nationality and religion. As a club that countries want to join, it can persuade countries to play by the rules, and set global standards. In the way it dispenses its responsibilities around the world, it can be a role model that others follow.

This speech is intended to set out the basis of such progress.

Thank you Peter M. for the tip!

IPAC Conference

Today I’m doing a panel on Networks and Networking in the Public Service at “Beyond Bureaucracy” a conference hosted by the Toronto Regional branch of IPAC.

As the description states “Informal channels of communication are vital networks that allow people to socialize and collaborate and, arguably, work more efficiently. Technology can make these networks indispensable, as shown by user-driven wikis and social networking sites like Facebook. ”

True and true. And then here’s a kicker. These networks exist whether organizations sanction them or not. Although not perfect, social networking software at least brings old hidden networks out into the open and at best helps subject them to other societal norms (think gender parity and racial diversity). Telling employees they can’t use facebook doesn’t destroy the network. It just forces it somewhere else, somewhere where you have even less visibility into how it manifests itself, who it benefits and how it grows.

In essence you strengthen old hidden networks. That thing we use to call the old boys club.

Vancouver is on the fast track to regulating the illicit drug trade

The rash of gang related shootings in Vancouver is causing everybody to rethink everything. More and more people I talk to, from doctors and lawyers to people on the street, are coming to the conclusion that the war on drugs is accomplishing little – except making the streets of Vancouver more dangerous.

As if to put on exclamation mark on that point, Ian Mulgrew – a columnist with the Vancouver Sun – wrote a great column entitled Legalize pot, a key drug fuelling gang wars.

For those not based in Vancouver – read it. Something is brewing out here.