Tag Archives: buses

Urban Public Transit Done Right

Metronauts, eat your hearts out. :)

Was back in Vancouver yesterday. It was a glorious day – the kind that you write in your blog about. Anyway, rode the bus downtown for several meetings and noticed this sign:

text a bus sched

In short, you can now text “33333” + the identifying number found on every bus stop in Vancouver and… the arrival times of the next 6 scheduled buses will be texted to you.

Now this schedule is probably static and does not adjust for the fact that specific buses may be running late, caught in traffic, blown a tire, etc… But it is a start.

Anything that gives transit users more information is a good thing, especially if that means it will raise their expectations around the timeliness and predictability of service (as I suspect this will). A traffic that is more demanding of its public transport is more invested in its public transport.

I can already see the logical next step… Imagine a transit user sends a text to find out when the next bus will arrive. When that bus (and possibly the subsequent bus) fails to show up he/she starts looking for a complaints or information line to call. Their expectation is going to be that the person on the other end of the line can answer the question: “Where is my bus.” The obvious conclusion to this scenario – take the GPS emitters that are on every bus and open up their API’s so that we can all see where they are. It is going to rock transit users’ worlds when they can open up google maps on their phones and search “Vancouver, Transit, 22” and see the current location of all the 22 buses.

Translink you’ve opened a pandora’s box of expectations for this user. It is a good first step.

[BTW: Transit geeks in Vancouver should already be reading this blog, which, of course, was on the case long before me. Long live the long tail of blogs.]