Category Archives: open source

International Open Data Hackathon Updates and Apps

With the International Open Data Hackathon getting closer, I’m getting excited. There’s been a real expansion on the wiki of the number of cities where people are sometimes humbly, sometimes grandly, putting together events. I’m seeing Nairobi, Dublin, Sydney, Warsaw and Madrid as some of the cities with newly added information. Exciting!

I’ve been thinking more and more about applications people can hack on that I think would be fun, engage a broad number of people and that would help foster a community around viable, self-sustaining projects.

I’m of course, all in favour of people working on whatever peaks their interest, but here are a few projects I’m encouraging people to look at:

1. Openspending.org

What I really like about openspending.org is that there are lots of ways non-coders can contribute. Specifically finding, scraping and categorizing budget data, which (sadly) is often very messy are things almost anyone with a laptop can do and are essential to getting this project off the ground. In addition, the reward for this project can be significant, a nice visualization of whatever budget you have data for – a perfect tool for helping people better understand where their money (or taxes) go. Another big factor in its favour… openspending.org – a project of the Open Knowledge Foundation who’ve been big supporters and sponsors of the international open data hackathon – is also perfect because, if all goes well, it is the type of project that a group can complete in one day.

So I hope that some people try playing with website using your own local data. It would be wonderful to see the openspending.org community grow.

2. Adopt a Hydrant

Some of you have already seen me blog about this app – a project that comes of out Code for America. If you know of a government agency, or non profit, that has lat/long information for a resource that it wants people to help take care of… then adopt a hydrant could be for you. Essentially adopt a hydrant – which can be changed to adopt an anything – allows people to sign up and “adopt” what ever the application tracks. Could be trees, hydrants, playgrounds… you name it.

Some of you may be wondering… why adopt a hydrant? Well because in colder places, like Boston, MA, adopt a hydrant was created in the hopes that citizens might adopt a hydrant and so agree that when it snows they would keep the hydrant clear of snow. That way, in case their is a fire, the emergency responders don’t end up wasting valuable minutes locating and then digging out, the hydrant. Cool eh?

I think adopt a hydrant has the potential of become a significant open source project, one widely used by cities and non-profits. Would be great to see some people turned on to it!

3. Mapit

What I love about mapit is that it is the kind of application that can help foster other open data applications. Created by the wonderful people over at Mysociety.org this open source software essentially serves as a mapping layer so that you can find out what jurisdictions a given address or postal code or GPS device currently sits in (e.g. what riding, ward, city, province, county, state, etc… am I in?). This is insanely useful for lots of developers trying to build websites and apps that tell their users useful information about a given address or where they are standing. Indeed, I’m told that most of Mysociety.org’s project use their instance of MapIt to function.

This project is for those seeking a more ambitious challenge, but I love the idea that this service might exist in multiple countries and that a community might emerge around another one of mysociety.org’s projects.

No matter what you intend to work on, drop me a line! Post it to the open data day mailing list and let me know about it. I’d love to share it with the world.

Open Data Day – a project I'd like to be doing

As some readers and International Open Data Hackathon participants know, I’m really keen on developers reusing each others code. All too often, in hackathons, we like to build something from scratch (which can be fun) but I’ve always liked the idea of hackathons either spurring genuine projects that others can reuse, or using a hackathon as an excuse to find a project they’d like support and contribute to.

That’s why I’ve been really encouraging people to find open source projects out there that they’d find interesting and that will support others efforts. This is a big reason I’ve been thinking about MapIt and the Open Knowledge Foundation’s Where does my Money Go project.

In Vancouver, one project I’m eventually hoping we can contribute to is Adopt-a-Hydrant. A project out of Code for America, the great thing about Adopt-a-Hydrant is that it can be adapted to become an adopt an anything app. It’s the end goal of a project I’m hoping to plan out and start on during the Hackathon.

Here in Vancouver, I’ve been talking with the Parks Board around getting a database of all the cities trees opened up. Interestingly this dataset does not include location data (Lat/Long) for each tree… So what would initially be great is to build a mobile phone app that will show you a list of trees near the address the user is currently at, and then allow the user to use their phone’s GPS to add the lat/long data to the database. That way we can help augment the city’s database. Once you begin to add lat long data then you could map trees in Adopt-a-Hydrant and create an Adopt-a-Tree app. Citizens could then sign up to adopt a tree, offer to take care of it, maybe notify the parks board if something is wrong.

I consider this a fairly ambitious project, but it could end up engaging a number of stakeholders – students, arborists, retirees, and others – that don’t normally engage in open data.

I know that the crew organizing a hackathon in Hamilton, Ontario are also looking to create an instance of Adopt-a-Hydrant, which is awesome. We need to both track what worked and what didn’t work so that the kinks in Adopt-a-hydrant can be worked out. More users and developers like us will help refine it further.

If you are planning a hackathon for the Dec 3rd International Open Data Hackathon, please be sure to update the wiki, join the mailing list, and if you have a project your are planning on working on, please email the list, or me directly, I’d love to blog about it!

 

 

Weaving Foreign Ministries into the Digital Era: Three ideas

Last week I was in Ottawa giving a talk at the Department of Foreign Affairs talking about how technology, new media and open innovation will impact the department’s it work internally, across Ottawa and around the world.

While there is lots to share, here are three ideas I’ve been stewing on:

Keep more citizens safe when abroad – better danger zone notification

Some people believe that open data isn’t relevant to departments like Foreign Affairs or the State Department. Nothing could be further than the truth.

One challenge the department has is getting Canadians to register with them when they visit or live in a country labeled by the department as problematic for traveling in its travel reports (sample here). As you can suspect, few Canadians register with the embassy as they are likely not aware of the program or travel a lot and simply don’t get around to  it.

There are other ways of tackling this problem that might yield broader participation.

Why not turn the Travel Report system into an open data with an API? I’d tackle this by approaching a company like TripIt. Every time I book an airplane ticket or a hotel I simply forward TripIt the reservation, which they scan and turn into events that then automatically appear my calendar. Since they scan my travel plans they also know which country, city and hotel I’m staying in… they also know where I live and could easily ask me for my citizenship. Working with companies like TripIt (or Travelocity, Expedia, etc…) DFAIT could co-design an API into the departments travel report data that would be useful to them. Specifically, I could imagine that if TripIt could query all my trips against those reports then any time they notice I’m traveling somewhere the Foreign Ministry has labelled “exercise a high-degree of caution” or worse trip TripIt could ask me if I’d be willing to let them forward my itinerary to the department. That way I could registry my travel automatically, making the service more convenient for me, and getting the department more information that it believes to be critical as well.

Of course, it might be wise to work with the State Department so that their travel advisories used a similarly structured API (since I can assume TripIt will be more interested in the larger US market than the Canadian market) But facilitating that conversation would be nothing but wins for the department.

More bang for buck in election monitoring

One question that arose during my talk came from an official interested in elections monitoring. In my mind, one thing the department should be considering is a fund to help local democracy groups spin up installations of Ushahidi in countries with fragile democracies that are gearing up for elections. For those unfamiliar with Ushahidi it is a platform developed after the disputed 2007 presidential election in Kenya that plotted eyewitness reports of violence sent in by email and text-message on a google map.

Today it is used to track a number of issues – but problems with elections remain one of its core purposes. The department should think about grants that would help spin up a Ushahidi install to enable citizens of the country register concerns and allegations around fraud, violence, intimidation, etc… It could then verify and inspect issues that are flagged by the countries citizens. This would allow the department to deploy its resources more effectively and ensure that its work was speaking to concerns raised by citizens.

A Developer version of DART?

One of the most popular programs the Canadian government has around international issues is the Disaster Assistance Response Team (DART). In particular, Canadians have often been big fans of DART’s work in purifying water after the boxing day tsunami in Asia as well as its work in Haiti. Maybe the department could have a digital DART team, a group of developers that, in an emergency could help spin up Ushahidi, Fixmystreet, or OpenMRS installations to provide some quick but critical shared infrastructure for Canadians, other countries’ response teams and for non-profits. During periods of non-crisis the team could work on these projects or supporting groups like CrisisCommons or OpenStreetMaps, helping contribute to open source projects that can be instrumental in a humanitarian crisis.

 

The State of Open Data 2011

What is the state of the open data movement? Yesterday, during my opening keynote at the Open Government Data Camp (held this year in Warsaw, Poland) I sought to follow up on my talk from last year’s conference. Here’s my take of where we are today (I’ll post/link to a video of the talk as soon as the Open Knowledge Foundation makes it available).

Successes of the Past Year: Crossing the Chasm

1. More Open Data Portals

One of the things that has been amazing to witness in 2011 is the veritable explosion of Open Data portals around the world. Today there are well over 50 government data catalogs with more and more being added. The most notable of these was probably the Kenyan Open Data catalog which shows how far, and wide, the open data movement has grown.

2. Better Understanding and More Demand

The things about all these portals is that they are the result of a larger shift. Specifically, more and more government officials are curious about what open data is. This is not to say that understanding has radically shifted, but many people in government (and in politics) now know the term, believe there is something interesting going on in this space, and want to learn more. Consequently, in a growing number of places there is less and less headwind against us. Rather than screaming from the rooftops, we are increasingly being invited in the front door.

3. More Experimentation

Finally, what’s also exciting is the increased experimentation in the open data space. The number of companies and organizations trying to engage open data users is growing. ScraperWiki, the DataHub, BuzzData, Socrata, Visua.ly, are some of the products and resources that have emerged out of the open data space. And the types of research and projects that are emerging – the tracking of the Icelandic volcano eruptions, the emergence of hacks and hackers, micro projects (like my own Recollect.net) and the research showing that open data could be generating savings of £8.5 million a year to governments in the Greater Manchester area, is deeply encouraging.

The Current State: An Inflection Point

The exciting thing about open data is that increasingly we are helping people – public servants, politicians, business owners and citizens imagine a different future, one that is more open, efficient and engaging. Our impact is still limited, but the journey is still in its early days. More importantly, thanks to success (number 2 above) our role is changing. So what does this mean for the movement right now?

Externally to the movement, the work we are doing is only getting more relevant. We are in an era of institution failure. From the Tea Party to Occupy Wall St. there is a recognition that our institutions no longer sufficiently serve us. Open data can’t solve this problem, but it is part of the solution. The challenge of the old order and the institutions it fostered is that its organizing principle is built around the management (control) of processes, it’s been about the application of the industrial production model to government services. This means it can only move so fast, and because of its strong control orientation, can only allow for so much creativity (and adaption). Open data is about putting the free flow of information at the heart of government – both internally and externally – with the goal of increasing government’s metabolism and decentralizing societies’ capacity to respond to problems. Our role is not obvious to the people in those movements, and we should make it clearer.

Internally to the movement, we have another big challenge. We are at a critical inflection point. For years we have been on the outside, yelling that open data matters. But now we are being invited inside. Some of us want to rush in, keen to make advances, others want to hold back, worried about being co-opted. To succeed, it is essential we must become more skilled at walking this difficult line: engaging with governments and helping them make the right decisions, while not being co-opted or sacrificing our principles. Choosing to not engage would, in my opinion, be to abscond from our responsibility as citizens and open data activists. This is a difficult transition, but it will be made easier if we at least acknowledge it, and support one another in it.

Our Core Challenges: What’s next

Looking across the open data space, my own feeling is that there are three core challenges that are facing the open data movement that threaten to compromise all the successes we’ve currently enjoyed.

1. The Compliance Trap

One key risk for open data is that all our work ends up being framed as a transparency initiative and thus making data available is reduced to being a compliance issue for government departments. If this is how our universe is framed I suspect in 5-10 years governments, eager to save money and cut some services, will choose to cut open data portals as a cost saving initiative.

Our goal is not to become a compliance issue. Our goal is to make governments understand that they are data management organizations and that they need to manage their data assets with the same rigour with which they manage physical assets like roads and bridges. We are as much about data governance as we are open data. This means we need to have a vision for government, one where data becomes a layer of the government architecture. Our goal is to make data platform one that not only citizens outside of government can build on, but one that government reconstructs its policy apparatus as well as its IT systems at top of. Achieving this will ensure that open data gets hardwired right into government and so cannot be easily shut down.

2. Data Schemas

This year, in the lead up to the Open Data Camp, the Open Knowledge Foundation created a map of open data portals from around the world. This was fun to look at, and I think should be the last time we do it.

We are getting to a point where the number of data portals is becoming less and less relevant. Getting more portals isn’t going to enable open data to scale more. What is going to allow us to scale is establishing common schemas for data sets that enable them to work across jurisdictions. The single most widely used open government data set is transit data, which because it has been standardized by the GTFS is available across hundreds of jurisdictions. This standardization has not only put the data into google maps (generating millions of uses everyday) but has also led to an explosion of transit apps around the world. Common standards will let us scale. We cannot forget this.

So let’s stop mapping open data portals, and start mapping datasets that adhere to common schemas. Given that open data is increasingly looked upon favourably by governments, creating these schemas is, I believe, now the central challenge to the open data movement.

3. Broadening the Movement

I’m impressed by the hundreds and hundreds of people here at the Open Data Camp in Warsaw. It is fun to be able to recognize so many of the faces here, the problem is that I can recognize too many of them. We need to grow this movement. There is a risk that we will become complacent, that we’ll enjoy the movement we’ve created and, more importantly, our roles within it. If that happens we are in trouble. Despite our successes we are far from reaching critical mass.

The simple question I have for us is: Where is the United Way, Google, Microsoft, the Salvation Army, Oxfam, and Greenpeace? We’ll know were are making progress when companies – large and small – as well as non-profits – start understanding how open government data can change their world for the better and so want to help us advance the cause.

Each of us needs to go out and start engaging these types of organizations and helping them see this new world and the potential it creates for them to make money or advance their own issues. The more we can embed ourselves into other’s networks, the more allies we will recruit and the stronger we will be.

 

Calling all Mozilla Contributors Past & Present

As some friends know, I’ve been working with Mozilla, helping them design an engagement audit, something to enable them assess how effective they are at engaging and empowering the community. This work has a number of aspects, much of which builds on ideas I’ve blogged about here and spoken about in the last year or so (most recently at DjangoCon and the Drupal Pacific Northwest Summit).

The hardest thing of course, is getting feedback from volunteer contributors themselves. This group of talented people are dispersed and, unsurprisingly, busy. But they also have the best data about their experience and so capturing it, sharing it, and using it to provide recommendations to help Mozilla is essential.

DinoheadIn pursuit of that goal I’ve worked a number of staff at Mozilla, and sought the advice of survey expert Peter Loewen to create a Mozilla Volunteer Contributor Survey.

So…! If you are a Mozilla contributor, or have been in the past, we would be deeply indebted to you if you took the time to fill this out. We are trying to push the survey link into various networks we think contributors will see it, but anything you can do to let e fellow Mozillian know about the survey would be great.

Really, really can’t thank anyone who takes this survey enough.

The Science of Community Management: DjangoCon Keynote

At OSCON this year, Jono Bacon, argued that we are entering a era of renaissance in open source community management – that increasingly we don’t just have to share stories but that repeatable, scientific approaches are increasingly available to us. In short, the art of community management is shifting to a science.

With an enormous debt to Jono, I contend we are already there. Indeed the tools for enable a science of community management have existed for at least 5 years. All that is needed is an effort to implement them.

A few weeks ago the organizers of DjangoCon were kind enough to invite me to give the keynote at their conference in Portland and I made these ideas the centerpiece of my talk.

Embedded below is the result: a talk that that starts slowly, but that grew with passion and engagement as it progressed. I really want to thank the audience for the excellent Q&A and for engaging with me and the ideas as much as they did. As someone from outside their community, I’m grateful.

My hope in the next few weeks is to write this talk up in a series of blog posts or something more significant, and, hopefully, to redo this video in slideshare (although I’m going to have to get my hands on the audio of this). I’ll also be giving a version of this talk at the Drupal Pacific Northwest Summit in a few weeks. Feedback, as always, is not only welcome, but gratefully received. None of this happens in a vacuum, it is always your insights that help me get better, smarter and more on target.

Big thanks to Dierderik Van Liere and Lauren Bacon for inspiration and help as well as Mike Beltzner, Daniel Einspanjer, David Ascher and Dan Mosedale (among many others) at Mozilla who’ve been supportive and a big assistance.

In the meantime, I hope this is enjoyable, challenging and spurs good thoughts.

The Geopolitics of the Open Government Partnership: the beginning of Open vs. Closed

Aside from one or two notable exceptions, there hasn’t been a ton of press about the Open Government Partnership (OGP). This is hardly surprising. The press likes to talk about corruption and bad government, people getting together to talk about actually address these things in far less sexy.

But even where good coverage exists analysts and journalists are, I think, misunderstanding the nature of the partnership and its broader implications should it take hold. Presently it is generally seen as a do good project, one that will help fight corruption and hopefully lead to some better governance (both of which I hope will be true). However, the Open Government Partnership isn’t just about doing good, it has real strategic and geopolitical purposes.

In fact, the OGP is, in part, about a 21st century containment strategy.

For those unfamiliar with 20th century containment, a brief refresher. Containment refers to a strategy outlined by a US diplomat – George Kennan – who while posted in Moscow wrote the famous The Long Telegram in which he outlined the need for a more aggressive policy to deal with an expansionist post-WWII Soviet Union. He argued that such a policy would need to seek to isolate the USSR politically and strategically, in part by positioning the United States as a example in the world that other countries would want to work with. While discussions of “containment” often focus on its military aspects and the eventual arms race, it was equally influential in prompting the ideological battle between the USA and USSR as they sought to demonstrate whose “system” was superior.

So I repeat. The OGP is part of a 21st century containment policy. And I’d go further, it is a effort to forge a new axis around which America specifically, and a broader democratic camp more generally, may seek to organize allies and rally its camp. It abandons the now outdated free-market/democratic vs. state-controlled/communist axis in favour of a more subtle, but more appropriate, open vs. closed.

The former axis makes little sense in a world where authoritarian governments often embrace (quasi) free-market to reign, and even have some of the basic the trappings of a democracy. The Open Government Partnership is part of an effort to redefine and shift the goal posts around what makes for a free-market democracy. Elections and a market place clearly no longer suffice and the OGP essentially sets a new bar in which a state must (in theory) allow itself to be transparent enough to provide its citizens with information (and thus power), in short: it is a state can’t simple have some of the trappings of a democracy, it must be democratic and open.

But that also leaves the larger question. Who is being contained? To find out that answer take a look at the list of OGP participants. And then consider who isn’t, and likely never could be, invited to the party.

OGP members Notably Absent
Albania
Azerbaijan
Brazil
Bulgaria
Canada
Chile
Colombia
Croatia
Czech Republic
Dominican Republic
El Salvador
Estonia
Georgia
Ghana
Guatemala
Honduras
Indonesia
Israel
Italy
Jordon
Kenya
Korea
Latvia
Liberia
Lithuania
Macedonia
Malta
Mexico
Moldova
Mongolia
Montenegro
Netherlands
Norway
Peru
Philippines
Romania
Slovak Republic
South Africa
Spain
Sweden
Tanzania
Turkey
Ukraine
United Kingdom
United States
Uruguay
ChinaIran

Russia

Saudi Arabia

(Indeed much of the middle East)

Pakistan

*India is not part of the OGP but was involved in much of initial work and while it has withdrawn (for domestic political reasons) I suspect it will stay involved tangentially.

So first, what you have here is a group of countries that are broadly democratic. Indeed, if you were going to have a democratic caucus in the United Nations, it might look something like this (there are some players in that list that are struggling, but for them the OGP is another opportunity to consolidate and reinforce the gains they’ve made as well as push for new ones).

In this regards, the OGP should be seen as an effort by the United States and some allies to find some common ground as well as a philosophical touch point that not only separates them from rivals, but that makes their camp more attractive to deal with. It’s no trivial coincidence that on the day of the OGP launch the President announced the United States first fulfilled commitment would be its decision to join the Extractive Industries Transparency Initiative (EITI). The EITI commits the American oil, gas and mining companies to disclose payments made to foreign governments, which would make corruption much more difficult.

This is America essentially signalling to African people and their leaders – do business with us, and we will help prevent corruption in your country. We will let you know if officials get paid off by our corporations. The obvious counter point to this is… the Chinese won’t.

It’s also why Brazil is a co-chair, and the idea was prompted during a meeting with India. This is an effort to bring the most important BRIC countries into the fold.

But even outside the BRICs, the second thing you’ll notice about the list is the number of Latin American, and in particular African countries included. Between the OGP, the fact that the UK is making government transparency a criteria for its foreign aid, and that World Bank is increasingly moving in the same direction, the forces for “open” are laying out one path for development and aid in Africa. One that rewards governance and – ideally – creates opportunities for African citizens. Again, the obvious counter point is… the Chinese won’t.

It may sounds hard to believe but the OGP is much more than a simple pact designed to make heads of state look good. I believe it has real geopolitical aims and may be the first overt, ideological salvo in the what I believe will be the geopolitical axis of Open versus Closed. This is about finding ways to compete for the hearts and minds of the world in a way that China, Russia, Iran and others simple cannot. And, while I agree we can debate the “openness” of the various the signing countries, I like the idea of world in which states compete to be more open. We could do worse.

Interview with Charles Leadbeater – Monday September 19th

I’m excited to share that I’ll be interviewing British public policy and open innovation expert Charles Leadbeater on September 19th as part of a SIG’s webinar series. For readers not familiar with Charles Leadbeater, he is the author of We-Think and numerous other chapters, pamphlets and articles, ranging in focus from social innovation, to entrepreneurship to public sector reform. He served as an adviser to Tony Blair and has a long standing relationship with the British think tank Demos.

Our conversation will initially focus on open innovation, but I’m sure will range all over, touching on the impact of open source methodologies on the private, non-profit and public sector, the future of government services and, of course, the challenges and opportunities around open data.

If you are interested in participating in the webinar you can register here. There is a small fee I’m told is being charged to recover some of the costs for running the event.

If you are participating and have a question you’d like to see asked, or a theme or topic you’d like to see covered, please feel free to comment below or, if you prefer more discretion, send me an email.

Smarter Ways to Have School Boards Update Parents

Earlier this month the Vancouver School Board (VSB) released an iPhone app that – helpfully – will use push notifications to inform parents about school holidays, parent interviews, and scheduling disruptions such as snow days. The app is okay, it’s a little clunky to use, and a lot of the data – such as professional days – while helpful in an app, would be even more helpful as an iCal feed parents could subscribe to in their calendars.

That said, the VSB deserves credit for having the vision of developing an app. Positively, the VSB app team hopes to add new features, such as letting parents know about after school activities like concerts, plays and sporting events.

This is a great innovation and without a doubt, other school boards will want apps of their own. The problem is, this is very likely to lead to an enormous amount of waste and duplication. The last thing citizens want is for every school board to be spending $15-50K developing iPhone apps.

Which leads to a broader opportunity for the Minister of Education.

Were I the Education Minister, I’d have my technology team recreate the specs of the VSB app and propose an RFP for it but under an open source license and using phonegap so it would work on both iPhone and Android. In addition, I’d ensure it could offer reminders – like we do at recollect.net – so that people could get email or text messages without a smart phone at all.

I would then propose the ministry cover %60 percent of the development and yearly upkeep costs. The other 40% would be covered by the school boards interested in joining the project. Thus, assuming the app had a development cost of $40K and a yearly upkeep of $5K, if only one school board signed up it would have to pay $16K for the app (a pretty good deal) and $2K a year in upkeep. But if 5 school districts signed up, each would only pay $3.2K in development costs and $400 dollars a year in upkeep costs. Better still, the more that sign up, the cheaper it gets for each of them. I’d also propose a governance model in which those who contribute money for develop would have the right to elect a sub-group to oversee the feature roadmap.

Since the code would be open source other provinces, school districts and private schools could also use the app (although not participate in the development roadmap), and any improvements they made to the code base would be shared back to the benefit of BC school districts.

Of course by signing up to the app project school boards would be committing to ensure their schools shared up to date notifications about the relevant information – probably a best practice that they should be doing anyways. This process work is where the real work lies. However, a simple webform (included in the price) would cover much of the technical side of that problem. Better still the Ministry of Education could offer its infrastructure for hosting and managing any data the school boards wish to collect and share, further reducing costs and, equally important, ensuring the data was standardized across the participating school boards.

So why should the Ministry of Education care?

First, creating new ways to update parents about important events – like when report cards are issued so that parents know to ask for them – helps improve education outcomes. That should probably reason enough, but there are other reasons as well.

Second, it would allow the ministry, and the school boards, to collect some new data: professional day dates, average number of snow days, frequency of emergency disruptions, number of parents in a district interested in these types of notifications. Over time, this data could reveal important information about educational outcomes and be helpful.

But the real benefit would be in both cost savings and in enabling less well resourced school districts to benefit from technological innovation wealthier school districts will likely pursue if left to their own devices. Given there are 59 english school districts in BC, if even half of them spent 30K developing their own iPhone apps, then almost $1M dollars would be collectively spent on software development. By spending $24K, the ministry ensures that this $1M dollars instead gets spent on teachers, resources and schools. Equally important, less tech savvy or well equipped school districts would be able to participate and benefit.

Of course, if the City of Vancouver school district was smart, they’d open source their app, approach the Ministry of Education and offer it as the basis of such a venture. Doing that wouldn’t just make them head of the class, it’d be helping everyone get smarter, faster.

Why Social Media behind the Government Firewall Matters

This comment, posted four months ago to my blog by Jesse G. in response to this post on GCPEDIA, remains one of the favorite comments posted to my blog ever. This is a public servant who understands the future and is trying to live it. I’ve literally had this comment sitting in my inbox because this whole time because I didn’t want to forget about it.

For those opposing to the use of wiki’s social media behind the government firewall this is a must read (of course I’d say it is a must read for those in favour as well). It’s just a small example of how tiny transactions costs are killing government, and how social media can flatten them.

I wish more elements of the Canadian government got it, but despite the success of GCPEDIA and its endorsement by the Clerk there are still a ton of forces pitted against it, from the procurement officers in Public Works who’d rather pay for a bulky expensive alternative that no one will use to middle managers who forbid their staff from using it out of some misdirected fear.

Is GCPEDIA the solution to everything? No. But it is a cheap solution to a lot of problems, indeed I’ll bet its solved more problems per dollar than any other IT solution put forward by the government.

So for the (efficient) future, read on:

Here’s a really untimely comment – GCPEDIA now has over 22,000 registered users and around 11,000 pages of content. Something like 6.5 million pageviews and around .5 million edits. It has ~2,000 visitors a week and around 15,000 pageviews a week. On average, people are using the wiki for around 5.5 minutes per visit. I’m an admin for GCPEDIA and it’s sister tools – GCCONNEX (a professional networking platform built using elgg) and GCForums (a forum build using YAF). Collectively the tools are known as GC2.0.

Anyways, I’m only piping up because I love GCPEDIA so much. For me and for thousand of public servants, it is something we use every day and I cannot emphasize strongly enough how friggin’ awesome it is to have so much knowledge in one place. It’s a great platform for connecting people and knowledge. And it’s changing the way the public service works.

A couple of examples are probably in order. I know one group of around 40 public servants from 20 departments who are collaborating on GCPEDIA to develop a new set of standards for IT. Every step of the project has taken place on GCPEDIA (though I don’t want to imply that the wiki is everything – face-to-face can’t be replaced by wiki), from the initial project planning, through producing deliverables. I’ve watched their pages transform since the day they were first created and I attest that they are really doing some innovative work on the wiki to support their project.

Another example, which is really a thought experiment: Imagine you’re a coop student hired on a 4 month term. Your director has been hearing some buzz about this new thing called Twitter and wants an official account right away. She asks you to find out what other official Twitter accounts are being used across all the other departments and agencies. So you get on the internet, try to track down the contact details for the comms shops of all those departments and agencies, and send an email to ask what accounts they have. Anyone who knows government can imagine that a best case turnaround time for that kind of answer will take at least 24 hours, but probably more like a few days. So you keep making calls and maybe if everything goes perfectly you get 8 responses a day (good luck!). There are a couple hundred departments and agencies so you’re looking at about 100 business days to get a full inventory. But by the time you’ve finished, your research is out of date and no longer valid and your 4 month coop term is over. Now a first year coop student makes about $14.50/hour (sweet gig if you can get it students!), so over a 4 month term that’s about $10,000. Now repeat this process for every single department and agency that wants a twitter account and you can see it’s a staggering cost. Let’s be conservative and say only 25 departments care enough about twitter to do this sort of exercise – you’re talking about $275,000 of research. Realistically, there are many more departments that want to get on the twitter bandwagon, but the point still holds.

Anyways, did you know that on GCPEDIA there is a crowd-sourced page with hundreds of contributors that lists all of the official GC twitter accounts? One source is kept up to date through contributions of users that literally take a few seconds to make. The savings are enormous – and this is just one page.

Because I know GCPEDIA’s content so well, I can point anyone to almost any piece of information they want to know – or, because GCPEDIA is also a social platform, if I can’t find the info you’re looking for, I can at least find the person who is the expert. I am not an auditor, but I can tell you exactly where to go for the audit policies and frameworks, resources and tools, experts and communities of practice, and pictures of a bunch of internal auditors clowning around during National Public Service Week. There is tremendous value in this – my service as an information “wayfinder” has won me a few fans.

Final point before I stop – a couple of weeks ago, I was doing a presentation to a manager’s leadership network about unconferences. I made three pages – one on the topic of unconferences, one on the facilitation method for building the unconference agenda, and one that is a practical 12-step guide for anyone who wants to plan and organize their own (this last was a group effort with my co-organizers of Collaborative Culture Camp). Instead of preparing a powerpoint and handouts I brought the page up on the projector. I encouraged everyone to check the pages out and to contribute their thoughts and ideas about how they could apply them to their own work. I asked them to improve the pages if they could. But the real value is that instead of me showing up, doing my bit, and then vanishing into the ether I left a valuable information resource behind that other GCPEDIA users will find, use, and improve (maybe because they are searching for unconferences, or maybe it’s just serendipity). Either way, when public servants begin to change how they think of their role in government – not just as employees of x department, but as an integral person in the greater-whole; not in terms of “information is power”, but rather the power of sharing information; not as cogs in the machine, but as responsible change agents working to bring collaborative culture to government – there is a huge benefit for Canadian citizens, whether the wiki is behind a firewall or not.

p.s. To Stephane’s point about approval processes – I confront resistance frequently when I am presenting about GCPEDIA, but there is always someone who “gets” it. Some departments are indeed trying to prevent employees from posting to GCPEDIA – but it isn’t widespread. Even the most security-conscious departments are using the wiki. And Wayne Wouters, the Clerk of the Privy Council has been explicit in his support of the wiki, going so far as to say that no one requires manager’s approval to use the wiki. I hope that if anyone has a boss that says, “You can’t use GCPEDIA” that that employee plops down the latest PS Renewal Action Plan on his desk and says, “You’ve got a lot to learn”.