Category Archives: public service sector renewal

Getting Government Right Behind the Firewall

The other week I stumbled on this fantastic piece by Susan Oh of Ragan.com about a 50 day effort by the BC government to relaunch its intranet set.

Yes, 50 days.

If you run a large organization’s intranet site I encourage to read the piece. (Alternatively, if you are forced (or begged) to use one, forward this article to someone in charge). The measured results are great – essentially a doubling in pretty much all the things you want to double (like participation) – but what is really nice is how quick and affordable the whole project was, something rarely seen in most bureaucracies.

Here is an intranet for 30,000 employees, that “was rebuilt from top to bottom within 50 days with only three developers who were learning the open-source platform Drupal as they as went along.”

I beg someone in the BC government to produce an example of such a significant roleout being accomplished with so few resources. Indeed, it sounds eerily similar to GCPEDIA (available to 300,000 people using open source software and 1 FTE, plus some begged and borrowed resources) and OPSPedia (a test project also using open source software with tiny rollout costs). Notice a pattern?

Across our governments (not to mention a number of large conservative companies) there are tiny pockets where resourceful teams find a leader or project manager willing to buck the idea that a software implementations must be a multi-year, multimillion dollar roll out. And they are making the lives of public servants better. God knows our public servants need better tools, and quickly. Even the set of tools being offered in the BC examples weren’t that mind-blowing, pretty basic stuff for anyone operating as a knowledge worker.

I’m not even saying that what you do has to be open source (although clearly, the above examples show that it can allow one to move speedily and cheaply) but I suspect that the number of people (and the type of person) interested in government would shift quickly if, internally, they had this set of tools at their disposal. (Would love to talk to someone at Canada’s Food Inspection Agency about their experience with Socialtext)

The fact is, you can. And, of course, this quickly get us to the real problem… most governments and large corporations don’t know how to deal with the cultural and power implications of these tools.

We’ll we’d better get busy experimenting and trying cause knowledge workers will go where they can use their and their peers brains most effectively. Increasingly, that isn’t government. I know I’m a fan of the long tail of public policy, but we’ve got to fix government behind the firewall, otherwise their won’t be a government behind the firewall to fix.

What Munir's Resignation means to Public Servants

This came to me from an anonymous email address, but the author claims to be a public servant. No inside gossip or revelation here, but a serious question about how the public service will react to a critical moment.

The independence of Canada’s public service has been a key part of our governing system. It has its advantages and its drawbacks (discussed in some detail most recently by John Ibbitson in Open and Shut) but it has been important. Munir’s resignation reaffirms this system, how his boss and colleagues react will say a lot about whether other public servants feel the value of independence is still core to the public service.

Read on – it’s thoughtful:

Defining moments. For some individuals these are easy to identify, like when a promising young athlete suffers a career-limiting injury.  For others, such moments come later in life, but are no less real or significant.

The resignation of Munir Sheikh from his position as Chief Statistician of Canada is clearly a defining moment for him personally.  He ends a full career in the Public Service on a point of principle.  This principled stance, necessary in his view to protect the integrity of his organization, has brought pride to many public servants, including this author.

But this act may not only be defining for Mr. Sheikh; it also has the potential to impact on the broader public service.  The Public Service mantra is fearless advice and loyal implementation and we tend to be very good at this.  However, it has always been recognized that this only goes so far.  There are limits to loyal implementation.  Clear examples are when a government attempts to unduly benefit either themselves or their friends through government funds.

Deputy ministers (the position of Chief Statistician is one) are often faced with limit-pushing situations, their ability to manage the delicate political-Public Service relationship is key to their success (and survival) as senior public servants.  When these limits are in danger of being exceeded, the deputy minister can rely on delay to allow time to change the ministers’ mind, and/or intervention from the Prime Minister, via the Privy Council Office.  When these fail, the deputy can either acquiesce (partially or fully) or resign.  This is the theory.  However, in practice I cannot recall the last time a deputy resigned on a point of principle (leaving aside the potential reasons for the former Clerk, Kevin Lynch’s retirement).

Mr. Sheikh has attempted to set a new standard – disregarding the advice of a department is fine – publicly undermining the integrity of that advice is not.  It remains to be seen whether this standard will stick or whether it will in future be seen as a high-water mark for deputy integrity that will never be seen again.

The public and private reactions of the Clerk of the Privy Council will have a significant impact on how others view this resignation.  He is the Prime Minister’s deputy minister, who sets the tone and expectation for all other deputies.  He is also the Head of the Public Service, and helps set the tone for all public servants.  What, if anything, will he say about this issue, to the Prime Minister, deputies and ordinary public servants?  How should we comport ourselves when faced with such issues?

Wayne Wouters, this is your opportunity.  Tell us what you think, this can be your defining moment too.

Learning from Libraries: The Literacy Challenge of Open Data

We didn’t build libraries for a literate citizenry. We built libraries to help citizens become literate. Today we build open data portals not because we have public policy literate citizens, we build them so that citizens may become literate in public policy.

Yesterday, in a brilliant article on The Guardian website, Charles Arthur argued that a global flood of government data is being opened up to the public (sadly, not in Canada) and that we are going to need an army of people to make it understandable.

I agree. We need a data-literate citizenry, not just a small elite of hackers and policy wonks. And the best way to cultivate that broad-based literacy is not to release in small or measured quantities, but to flood us with data. To provide thousands of niches that will interest people in learning, playing and working with open data. But more than this we also need to think about cultivating communities where citizens can exchange ideas as well as involve educators to help provide support and increase people’s ability to move up the learning curve.

Interestingly, this is not new territory.  We have a model for how to make this happen – one from which we can draw lessons or foresee problems. What model? Consider a process similar in scale and scope that happened just over a century ago: the library revolution.

In the late 19th and early 20th century, governments and philanthropists across the western world suddenly became obsessed with building libraries – lots of them. Everything from large ones like the New York Main Library to small ones like the thousands of tiny, one-room county libraries that dot the countryside. Big or small, these institutions quickly became treasured and important parts of any city or town. At the core of this project was that literate citizens would be both more productive and more effective citizens.

But like open data, this project was not without controversy. It is worth noting that at the time some people argued libraries were dangerous. Libraries could spread subversive ideas – especially about sexuality and politics – and that giving citizens access to knowledge out of context would render them dangerous to themselves and society at large.  Remember, ideas are a dangerous thing. And libraries are full of them.

Cora McAndrews Moellendick, a Masters of Library Studies student who draws on the work of Geller sums up the challenge beautifully:

…for a period of time, censorship was a key responsibility of the librarian, along with trying to persuade the public that reading was not frivolous or harmful… many were concerned that this money could have been used elsewhere to better serve people. Lord Rodenberry claimed that “reading would destroy independent thinking.” Librarians were also coming under attack because they could not prove that libraries were having any impact on reducing crime, improving happiness, or assisting economic growth, areas of keen importance during this period… (Geller, 1984)

Today when I talk to public servants, think tank leaders and others, most grasp the benefit of “open data” – of having the government sharing the data it collects. A few however, talk about the problem of just handing data over to the public. Some questions whether the activity is “frivolous or harmful.” They ask “what will people do with the data?” “They might misunderstand it” or “They might misuse it.” Ultimately they argue we can only release this data “in context”. Data after all, is a dangerous thing. And governments produce a lot of it.

As in the 19th century, these arguments must not prevail. Indeed, we must do the exact opposite. Charges of “frivolousness” or a desire to ensure data is only released “in context” are code to obstruct or shape data portals to ensure that they only support what public institutions or politicians deem “acceptable”. Again, we need a flood of data, not only because it is good for democracy and government, but because it increases the likelihood of more people taking interest and becoming literate.

It is worth remembering: We didn’t build libraries for an already literate citizenry. We built libraries to help citizens become literate. Today we build open data portals not because we have a data or public policy literate citizenry, we build them so that citizens may become literate in data, visualization, coding and public policy.

This is why coders in cities like Vancouver and Ottawa come together for open data hackathons, to share ideas and skills on how to use and engage with open data.

But smart governments should not only rely on small groups of developers to make use of open data. Forward-looking governments – those that want an engaged citizenry, a 21st-century workforce and a creative, knowledge-based economy in their jurisdiction – will reach out to universities, colleges and schools and encourage them to get their students using, visualizing, writing about and generally engaging with open data. Not only to help others understand its significance, but to foster a sense of empowerment and sense of opportunity among a generation that could create the public policy hacks that will save lives, make public resources more efficient and effective and make communities more livable and fun. The recent paper published by the University of British Columbia students who used open data to analyze graffiti trends in Vancouver is a perfect early example of this phenomenon.

When we think of libraries, we often just think of a building with books.  But 19th century mattered not only because they had books, but because they offered literacy programs, books clubs, and other resources to help citizens become literate and thus, more engaged and productive. Open data catalogs need to learn the same lesson. While they won’t require the same centralized and costly approach as the 19th century, governments that help foster communities around open data, that encourage their school system to use it as a basis for teaching, and then support their citizens’ efforts to write and suggest their own public policy ideas will, I suspect, benefit from happier and more engaged citizens, along with better services and stronger economies.

So what is your government/university/community doing to create its citizen army of open data analysts?

Banned Blogs

So I’m fed up. I’m tired of hearing about fantastic blogs written by fantastic people that are banned by different federal departments of the Canadian public service.

Banned you say? Isn’t that a little dramatic?

No! I mean banned.

The IT departments of several federal governments block certain websites that are deemed to have inappropriate or non-work related content. Typically these include sites like Facebook, Gmail and of course, various porn sites (a list of well known mainstream sites that are blocked can be found here).

I’ve known for a while that my site – eaves.ca – is blocked by several departments and it hasn’t bothered me (I’ve always felt that blocking someone increase people’s interest in them), But as whispers about the number of blogs blocked grows, I find the practice puzzling and disturbing. These are not casual blogs. One might think this is limited to casual or personel blogs but many of the blogs I hear about are on public policy or the public service. They may even contain interesting insights that could help public servants. They are not sites that contain pornographic material, games or other content that could be construed as leisure (as enjoyable as I know reading my blog is…).

So, in an effort to get a better grasp of the scope and depth of the problem I’d like your help to put together a list. On eaves.ca I’ve created a new page – entitled “Banned Blogs” that lists blogs and the Canadian Federal Government Ministries that ban them. If you are a public servant and you know of a blog that is blocked from your computer please send me a note. If you know a public servant, ask them to check their favourite blogs. If you know of a site that is blocked you can send me an email, at tweet, or an anonymous comment on this blog, I’ll add it to the list. It would be fantastic to get a sense of who is blocked and by which departments. Maybe we’ll even knock some sense into some IT policies.

Maybe.

(Post script: Douglas B. has some great suggestions about how to deal with blocked sites and lists some of the ancient policies that could help public servants fight this trend).

Open Government interview and panel on TVO's The Agenda with Steve Paikin

My interview on TVO’s The Agenda with Steve Paikin has been uploaded to Youtube (BTW, it is fantastic that The Agenda has a YouTube channel where it posts all its interviews. Kudos!). If you live outside Ontario, or were wrapped up in the Senators-Pens playoff game that was on at the same time (which obviously we destroyed in the ratings), I thought I’d throw it up here as a post in case it is of interest. The first clip is a one on one interview between myself and Paikin. The second clip is the discussion panel that occurred afterward with myself, senior editor of Reason magazine Katherine Mangu-Ward , American Prospect executive editor Mark Schmitt and the Sunlight Foundation’s Policy Director John Wonderlich.

Hope you enjoy!

One on one interview with Paikin:

Panel Discussion:

Q&A from O'Reilly Media: Gov 2.0 International Online Conference

I know during my session I wasn’t able to answer everyone’s questions. However, I was able to find a few other questions in the chat and twitter stream. I’m a big believer that everyone should have a chance to ask a question so – with apologies that I couldn’t do them live – here are some responses!

@Subbob: How possible is to have real meaty policy discussion within a gvmt internal wiki, given the possibility of leaks, which may lead to a scandal?

Short answer: Absolutely.
Longer answer: I actually think there are two different points you are raising – (a) can you have a substantive discussion in a wiki and (b) can you do (a) under the threat of a leak.
I think (a) on its own, is definitely doable. Indeed, it may be the best place to have a substantive discussion. It allows a diversity of actors (with the civil service – and possibly some invited from the outside?) to participate. The key is creating a culture where people explain the underlying logic of their arguments and avoid positional statements. Lots of stuff I can port in from the negotiation and collaboration theory space here. Take a look at my presentation “Community Management as the Core Competency of Open Source.”

The threat of a leak increases the range of choices by which one leaks a document, but not the risk (in my opinion) stays the same. Did the installations of telephones in government employees offices increased the risk of leaks? I’d say it just lowered the transaction cost. But should we tear out the phones from government employees offices? Absolutely not. They need them to work. More importantly, as I shared on the conversation – I’m really disturbed by the unintended consequences of these decision to disallow tools cause of the risks of leaks: what does it say about the trust government has in its employees – and its ability to attract or retain top talent. (I talk about this point in more detail here, little bit about it again here.

Much like 3rd world leapfrogged 1st world in mobile, do you see the same thing happening with Gov2?

Super interesting question.

Short answer: Yes

Long answer… it is more complicated.

First, we are definitely straying on the edges of where I’m knowledgeable enough to talk about this, so take everything I say with grains of salt (of course you should approach everything I say, or anyone for that matter, with a healthy amount of skepticism). I think there is an opportunity to governments in developing countries to leap straight to Gov2. Indeed, some of the opportunities around fighting corruption (not have human tellers for many services, who sometimes demand to be bribed before helping) is driving this in places like India. Moreover, I think the cellphone network in Africa may drive some governments to build themselves around such networks, which could cause them to create themselves in networked as opposed to hierarchical manners.

I see two major obstacles. One structural, one cultural.

The structural challenge is the nature of how democratic systems do (and should work). The accountability model found in democracy often means that strong hierarchical lines of control extend out of the executive. This is even more the case in authoritarian regimes. My suspicion is that even though sometimes weak, emerging democracies or emerging markets have as much “unlearning” to do as we do in rethinking these models. Given they may be smaller this might be easier, but…

Never underestimate the culture challenges. For better or worse the Western World has held up its democracies and government institutions as “the model” against which others should measure themselves (and, we should collectively note, in many cases have tied our development funding to promoting that model). This means that rather than inventing something new, replicating what exists in the west has become the gold standard for democracy and governance. I suspect that in many cases replicating these models is actually the goal of many public services in emerging markets or developing democracies – so the barrier is that those on the ground and a goal that will likely steer them away from gov2.0.

Really tricky question that one… Would love to see what examples of gov2.0 exist on the ground in some emerging markets. What a wonderful opportunity.

What is state of knowledge capture in Canada crown agencies? Earliest SoMe projects in US included use of forums as pseudo-wikis for internal knowledge capture.

Great question and I confess I do not know (for those unfamiliar with the term a Crown Corporation is a company owned by the government but run independently – so, for example, Canada Post, would be a Crown Corp). If anyone knows of some projects in this space please comment or send me an email.

Interview on the State of Open Gov and Gov 2.0 on O'Reilly Radar

At the moment I’m at the mid-point of an epic 8 city, two and a half week tour de force (Vancouver-Chicago-Ottawa-Edmonton-Toronto-New York City-Toronto-Austin-Indianapolis-Vancouver) with talks happening at most stops (I’ve three today).

As some of you already know, one of today’s talk is part of the online Gov 2.0 International Conference being hosted by O’Reilly Media. Last count I heard was that over 600 people had registered, so hopefully there will be a good turn out over the intertubes. It is free to attend so click on the link about to check it out.

As part of the lead up to the event I did the following interview on O’Reilly Radar, talking about where Canada is in terms of Open Government and Gov 2.0 as well as touching on some of the themes raised in my chapter “After the Collapse” that O’Reilly published in their recently released book: Open Government: Collaboration, Transparency, and Participation in Practice. Interviews like this are fun as they push my thinking – I hope you find it interesting.

On a related but separate note – C-FAX radio personality Murray Langdon interviewed me about my Globe and Mail GCPEDIA article. If you are in Victoria this morning you should be able to catch it.

Today in the Globe: A Click Heard Across the Public Service

I had the following piece published in the Globe and Mail today. It’s actually better if you read it there since I could easily include the hyperlinks when blogging from my phone.

The piece can be found here:
http://www.theglobeandmail.com/news/politics/a-click-heard-across-the-public-service/article1493566/

A Click Heard Across the Public Service

Quietly, without fanfare, a small but powerful seismic shift took place in the public service last week. Against the roar of the budget, the rumblings around pension reform and the release of the Fourth Report of the Prime Minister’s Advisory Committee on the Public Service it went virtually unnoticed. But the long-term ramifications of this event could be more significant than the others.

So what happened?

The Clerk of the Privy Council Office – the most senior public servant in Canada – logged on to GCPEDIA, created a page and asked public servants to talk to him directly about renewing the bureaucracy. Although a simple act, it has deep significance. In an organization that has struggled with renewing itself for the 21st century, GCPEDIA represents this single most ambitious experiment for rethinking how the public service conducts its business. Like the now famous Wikipedia, GCPEDIA is a wiki: a collection of pages that any public servant can create or edit. But rather than serve as an encyclopedia, it serves as a creative space, a place where public servants can collaborate, share their work openly with others across government and gather a diversity of perspectives on the challenges and programs they work on.

In short, GCPEDIA and other similar platforms offer one of the government’s best opportunities to breakdown silos both within and across ministries.

And this is why it is so distrusted in some quarters. These technologies – increasingly commonplace in the private and non-profit sector for their capacity to improve efficiency and distribute information – challenge cultural norms and processes in hierarchical institutions. More subversive still, at least in a culture that sometimes identifies power with budget or headcount, GCPEDIA costs less than $1.5-million in staff time. It is hard to imagine a tool, service or technology made available to every public servant in Canada in the last decade that’s as affordable.

The arrival of these new social media tools is disruptive. Some public servants are keen users, others are confused and uncertain while still others – particularly managers – see the technology as a threat to their control over information. Consequently, while many – including many young public servants or ministries like Natural Resources – have embraced wikis and Wikipedia, others have directly forbidden their employees to share information or work on the platform.

The Clerk’s decision to use GCPEDIA is thus an important statement – one he intended to be heard across the public service. He is signaling to others, especially those in senior positions, to look closely at GCPEDIA and other new tools and encouraging them to experiment with how it might transform their work.

Like many public servants, the Clerk knows the status quo cannot continue. As William Eggers points out in his interview with Kathryn May, Canadians are increasingly disillusioned by the gap between what government promises and what it delivers. When asked to name major successful government projects over 90 per cent of public servants surveyed provided examples a decade old or more. Moreover, in a world where more and more activity takes place online an increasingly digital citizenry and workforce is not interested in engaging with, or being served by, an analogue government. If the public service is going to succeed in addressing large problems, or even just small ones that cross ministries, it needs to find new ways of working and collaborating internally. Indeed, it is hard to imagine that it will be able to retain good employees unless it gives them modern tools – tools they use for free at home – to do their job.

Battles over pensions, talk about the budget or reports about changing the public service will dominate the headlines, but a more profound debate is quietly taking place – one that will have far reaching consequences to both the future of our government and the country. The Clerk’s mouse click does not end the debate, but it does signal that the leadership is increasingly interested in developing a 21st-century public service and one that is willing to engage in real experiments to achieve it.

The PM’s Advisory Committee on the Public Service: The Good, The Bad, The Hopeful

On February 25th Paul Tellier and David Emerson – two men whose understanding of Ottawa I have a tremendous amount of respect for – released The Fourth Report of the Prime Minister’s Advisory Committee on the Public Service. It is a document that is worth diving into as these reports will likely serve as reference points for (re)thinking on renewing government for the foreseeable future.

The Bad:

On the rough side, I have a single high-level comment: These reports are likely to be as close as we are going to get in Canada to Australia’s Government 2.0 Taskforce (on which I served as part of the international reference group) or Britain’s Cabinet Office Power of Information Taskforce Report (which would have been tremendous to have been involved in).

To be clear, this is not the fault of the committee. Its terms of reference appear to be much broader. This has to predictable consequences. First, relatively little time is dedicated to the general reorganizing of society being prompted by the now 40 year old internet revolution is only carving out a small role. The committee is thus not able to dive into any detail on how the changing role of information in society, on open data, on the power of self-organization, or the rising power and influence of social media could and should re-shape the public service.

Second, much more time is dedicated to thinking about problems around HR and pay. These are important issues. However, since the vision of the public service remains broadly unchanged, my sense is the reforms, while sometimes large, are ultimately tweaks designed to ensure the continuation of the current model – not prompting a rethink (or the laying of groundwork) for a 21st century public service which will ultimately have to look different to stay relevant.

The best example of the implications of this limited scope can be found under the section “Staying Relevant and Connected.” Here the report has two recommendations, including:

The Public Service must take full advantage of collaborative technologies to facilitate interaction with citizens, partners and stakeholders.

The Public Service should adopt a structured approach to tapping into broad-based external expertise. This includes collaboration and exchanges with universities, social policy organizations, think tanks, other levels of government and jurisdictions, private sector organizations and citizens.

These are good! They are also pretty vague and tame. This isn’t so much renewal as it is a baseline for a functioning 20th century public service. More importantly, given some of the other pieces in the report these appear to be recommendations about how the government can engage in pretty traditional manners (exchanges). Moreover, they are externally focused. The main problem with the public service is that its members aren’t even allowed to use collaborative technologies to interact among themselves so how can they possible be ask to collaborate externally? As I say in my OCAD lecture and my chapter in Open Government: Collaboration, Transparency, and Participation in Practice – a digital citizenry isn’t interested in talking to an analogue government. The change required is first and foremost internal. But advocating for such a change is a major effort – one that will require significant culture and process change – which I haven’t found so far in the report and which is probably beyond its scope.

The Good:

That said, when the report does talk about technology and/or collaboration – it broadly says the right things. For example, in the section Creating A Modern, Enabled Workplace the report says:

creating a workplace that will attract, retain and empower public servants to innovate, collaborate and be responsive to the public. Among other things, this must include the adoption of collaborative technologies that are increasingly widespread in other sectors.

And, perhaps more importantly, under the section Strengthening Policy Capacity: A Relevant and Connected Public Service the report states:

A public service operating in isolation runs the risk of becoming irrelevant. We believe that the quality of policy thinking must be enhanced by additional perspectives from citizens, stakeholders and experts from other jurisdictions and other sectors (e.g. business, academia, non-governmental organizations). We believe sound government policy should be shaped by a full range of perspectives, and policy makers must consistently reach beyond the National Capital Region for input and advice.

Furthermore, the Public Service now has an opportunity to engage Canadians, especially younger ones, through the use of Web 2.0 collaborative technologies such as wikis, blogs and social networking. These offer an excellent way for the Public Service to reach out and connect.

Again, great stuff. Although, my concerns from above should also be reiterated. A networked public service is one that will need new norms as it will function very differently. The task force has little to say about this (again because of their expansive purview and not through their own fault). But this issue must be addressed in full. I frequently argue that one reason public servants are so stressed is that they live double lives. They already live in a networked workplace and play by network rules in order to get their job done, however, they are perpetually told they live in a hierarchy and have to pretend they abide by that more traditional rule set. Double lives are always stressful…

The Hope:

As the committee moves forward it says it will:

…consider and advise on new business models for the Public Service with a view to creating an innovative and productive workforce that continues to deliver increasing value for money by taking advantage of new tools and technology;

I hope that open data, open systems and some of the ideas around a network government I’ve been advocating and talking about along with numerous others, get in front of the committee – these all represent building blocks for a significantly more flexible, innovative and product public service.

Withholding FOI requests: In the Private Sector, that's fraud

It was with enormous interest I read on the Globe’s website about a conservative Ministerial Aide “unrealeasing” a document requested by The Canadian Press through an Access to Information request (The Access to Information Act ensures that citizens can request information about the government’s activities).

A federal cabinet minister’s aide killed the release of a sensitive report requested under freedom-of-information in a case eerily similar to a notorious incident in the sponsorship scandal.

What I find fascinating is the neither the minister (now at Natural Resources Canada) or the aide have been asked to resign.

Let’s be abundantly clear, if this were the private sector and a CEO was caught deliberately withholding material information from a shareholder… that would constitute either fraud and/or a violation of whichever provincial securities laws he/she was bound by. Moreover, such a crime that could carry with it a prison sentence.

And yet here, in the most cavalier manner, one of the most basic trusts that ensure accountability in our system is violated with almost no repercussions.

The story does have its dark humour (and a embarrassingly feeble attempt at an excuse):

Mr. Paradis’s current communications director said Mr. Togneri’s intervention was to suggest the Access to Information section offer fewer pages to the requester without charge rather than the entire 137 pages for a fee of $27.40, which had already been paid.

“He went through and thought that a huge section of a very big report wasn’t relevant and that you should be given the option of paying to get it or get the (smaller) chapter” without charge, Margaux Stastny said in an interview. “No one can overrule Access officers.”

The options were never provided to the requester, however. Instead, the department simply sent the censored report and refunded the fee.

Yes, I too am always comforted to know that my government is thinking of me and trying to save me a few pennies by ensuring I don’t see information they know I need not waste my time on.

I, of course, have another solution for how the photo copying money could be saved. What about emailing a digital copy of the report? Of course Access to Information requests (called ATIP or FOI for those in the US) are always handed out in paper, just to ensure you can’t do anything too useful with them… oh and to help ensure that they are late in delivering them.

So while, in this case, the Minister’s staff has committed an enormous gaffe – one that should have (and yet probably won’t) political implications, it is also a window into a broader problem:

FOI = broken.

I belong to a generation that gets information in .3ms (length of a google search) if you take 80 days to get my request to me (and edit it/censor it), you are a bug I will route around. This isn’t just the end of accountability in government, this is the end of the relevancy of government.