Tag Archives: gov20

What Governments can Learn about Citizen Engagement from Air Canada

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Yes. You read that title right.

I’m aware that airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know you’ve really dropped the ball when Congress (which agrees on almost nothing) passes a customer bill of rights explicitly for your industry.

Air Canada, however, increasingly seems to be the exception to this rule. Their recent response to online customer feedback is instructive of why this is the case. For governments interested in engaging citizens online and improving services, Air Canada is an interesting case study.

The Background

Earlier this year, with great fanfare, Air Canada announced it was changing how it managed its frequent flyer reward system. Traditional, it had given out upgrade certificates which allowed customers who’d flown a certain number of flights the air-canada-logoability to upgrade themselves into business class for free. Obviously the people who use these certificates are some of Air Canada’s more loyal customers (to get certificates you have to be flying a fair amount). The big change was that rather than simple giving customers certificates after flying a certain number of miles, customers would earn “points” which they could allocate towards flights.

This was supposed to be a good news story because a) it meant that users had greater flexibility around how they upgraded themselves and b) the whole system was digitized so that travelers wouldn’t have to carry certificates around with them (this was the most demanded feature by users).

The Challenge

In addition to the regular emails and website announcement an Air Canada representative also posted details about the new changes on a popular air traveler forum called Flyertalk.com. (Note: Here is the first great lesson – don’t expect customers or citizens to come to you… go to where they hang out, especially your most hard core stakeholders).

flyertalk_logoVery quickly these important stakeholders (customers) began running the numbers and started discovering various flaws and problems. Some noticed that the top tier customers were getting a lesser deal than ordinary customers. Others began to sniff out how the new program essentially meant their benefits were being cut. In short, the very incentives the rewards program was supposed to create were being undermined. Indeed the conversation thread extended to over 113 pages. With roughly 15 comments per page, that meant around 1500 comments about the service.

This, of course, is what happens with customers, stakeholder and citizens in a digital world. They can get together. They can analyze your service. And they will notice any flaws or changes that do not seem above board or are worse than what previously existed.

So here, on Flyertalk, Air Canada has some of its most sophisticated and important customers – the people that will talk to everyone about Air travel rewards programs, starting to revolt against its new service which was supposed to be a big improvement. This was (more than) a little bit of a crisis.

The Best Practice

First, Air Canada was smart because it didn’t argue with anyone. It didn’t have communication people trying to explain to people how they were wrong.

Instead it was patient. It appeared silent. But in reality it was doing something more important, it was listening.

Remember many of these users know the benefits program better than most Air Canada employees. And it has real impact on their decisions, so they are going to analyze it up and down.

Second, When it finally did respond, Air Canada did several things right.

It responded in Flyertalk.com – again going to where the conversation was. (It subsequently sent around an email to all its members).

It noted that it had been listening and learning from its customers.

More than just listen, Air Canada had taken its customers feedback and used it to revise its air travel rewards program.

And, most importantly, the tone it took was serious, but engaging. Look at the first few sentences:

Thanks to everyone for the comments that have been posted here the last few days, and especially those who took the time to post some very valuable, constructive feedback. While it’s not our intent to address every issue raised on this forum on the changes to the 2011 Top Tier program, some very valid points were raised which we agree should be addressed to the best of our ability. These modifications are our attempt to do just that.

Governments, this is a textbook case on how to listen to citizens. They use your services. They know how they work. The single biggest take away here is, when they complain and construct logical arguments about why a service doesn’t make sense use that feedback to revise the service and make it better. People don’t want to hear why you can’t make it better – they want you to make it better. More importantly, these types of users are the ones who know your service the best and who talk to everyone about it. They are your alpha users – leverage them!

Again, to recap. What I saw Air Canada do that was positive was:

  • Engage their stakeholders where their stakeholders hang out (e.g. not on the Air Canada website)
  • Listen to what their stakeholders had to say
  • Use that feedback to improve the service
  • Communicate with customers in a direct and frank manner

Air Canada is doing more than just getting this type of engagement right. Their twitter account posts actual useful information, not just marketing glop and spin. I’m not sure who is doing social media for them, but definitely worth watching.

There’s a lot here for organizations to learn from. Moreover, for a company that used to be a crown corp I think that should mean there is hope for your government too – even if they presently ban access to facebook, twitter or say, my blog.

Big thank you to Mike B. for pointing out this cool case study to me.

London, UK, Open Government Data Camp Keynote – Nov 18, 2010

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Here is my opening keynote to the Open Government Data Camp held in London earlier this year (2010) on Nov 18th. Pasted below is the day two keynote by the always excellent Tom Steinberg of mysociety.org.

Hope these are thought provoking for novice and veteran tech and open government types, as well as those just curious about how our world is changing.

My speech gets all very serious after the initial 12-year old boy moment. It was a great audience at the camp – really wonderful to have such an engaged group of people.

David Eaves from Open Knowledge Foundation on Vimeo.

Tim Berners-Lee, Prof. Nigel Shadbolt & Tom Steinberg from Open Knowledge Foundation on Vimeo.

An Open Letter on Open Government to the Access to Information, Privacy & Ethics Parliamentary Committee

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The other week I received an invitation from the Canadian Standing Parliamentary Committee on Access to Information, Privacy & Ethics to come and testify about open government and open data on February 1st.

The Committee has talked a great deal about its efforts to engage in a study of open government and since February 1st is quite a bit away and I’d like to be helpful before my testimony, I thought I draft up some thoughts and suggestion for the committee’s strategy. I know these are unsolicited but I hope they are helpful and, if not, that they at least spark some helpful thoughts.

1. Establish a common understanding of the current state of affairs

First off, the biggest risk at the moment is that the Committee’s work might actually slow down efforts of the government to launch an open data strategy. The Committee’s work, and the drafting of its report, is bound to take several months, it would be a shame if the government were to hold back launching any initiatives in anticipation of this report.

Consequently, my hope is that the committee, at is earliest possible convenience, request to speak to the Chief Information Officer of the Government of Canada to get an update regarding the current status of any open government and open data initiatives, should they exist. This would a) create a common understanding regarding the current state of affairs for both committee members and witnesses; b) allow subsequent testimony and recommendations to take into consideration the work already done and c) allow the committee to structure its work so as to not slow down any current efforts that might be already underway.

2. Transform the Committee into a Government 2.0 Taskforce – similar to the Australian effort

Frankly, my favourite approach in this space has been the British. Two Government’s, one Labour, one Conservative have aggressive pursued an open data and open government strategy. This, would be my hope for Canada. However, it does not appear that is is presently the case. So, another model should be adopted. Fortunately, such a model exists.

Last year, under the leadership of Nicholas Gruen, the Australian government launched a Government 2.0 taskforce on which I had the pleasure of serving on the International Reference Group. The Australian Taskforce was non-partisan and was made up of policy and technical experts and entrepreneurs from government, business, academia, and cultural institutions. More importantly, the overwhelming majority of its recommendations were adopted.

To replicate its success in Canada I believe the Committee should copy the best parts of the Australian taskforce. The topic of Canadians access to their government is of central importance to all Canadians – to non-profits, to business interests, to public servants and, of course, to everyday citizens. Rather than non-partisan, I would suggest that a Canadian taskforce should be pan-partisan – which the Committee already is. However, like the Australian Taskforce it should include a number of policy and technical experts from outside government. This fill committee would this represent both a political cross-section and substantive knowledge in the emerging field of government 2.0. It could thus, as a whole, effectively and quickly draft recommendations to Parliament.

Best of all, because of step #1, this work could proceed in parallel to any projects (if any) already initiated by the government and possibly even inform such work by providing interim updates.

I concede such an approach may be too radical, but I hope it is at least a starting point for an interesting approach.

3. Lead by Example

There is one arena where politicians need not wait on the government to make plans: Parliament itself. Over the past year, while in conversations with the Parliamentary IT staff as well as the Speaker of the House, I have worked to have Parliament make more data about its own operations open. Starting in January, the Parliamentary website will begin releasing the Hansard in XML – this will make it much easier for software developers like the creators of Openparliament.ca as and howdtheyvote.ca to run their sites and for students, researchers and reporters to search and analyze our country’s most important public discussions. In short, by making the Hansard more accessible the Speaker and his IT staff are making parliament more accessible. But this is only the beginning of what parliamentarians could do to make for a truly Open Parliament. The House and Senate’s schedules and agendas, along with committee calendars should all be open. So to should both chambers seating arrangement. Member’s photos and bios should be shared with an unrestricted license as should the videos of parliament.

Leadership in this space would send a powerful message to both the government and the public service that Canada’s politicians are serious about making government more open and accessible to those who elect it. In addition, it could also influence provincial legislature’s and even municipal governments, prompting them to do the same and so enhance our democracy at every level.

4. Finally, understand your task: You are creating a Knowledge Government for a Knowledge Society

One reason I advise the Committee to take on external members is because, laudably, many admit this topic is new to them. But I also want the committee members to understand the gravity of their task. Open Government, Open Data and/or Government 2.0 are important first steps in a much larger project.

What you are really wrestling with here is what government is going to look like in an knowledge economy and a knowledge society. How is going to function with knowledge workers as employees? And, most importantly, how is it going to engage with knowledge citizens, many of whom can and want to make real contributions beyond the taxes they pay and don’t need government to self-organize?

In short, what is a knowledge based government going to look like?

At the centre of that question is how we manage and share information. The basic building block of a knowledge driven society.

Look around, and you can see how the digital world is transforming how we do everything. Few of us can imagine living today without access to the internet and the abundance of information it brings to us. Indeed, we have already become so used to the internet we forget how much it has radically changed whole swaths of our life and economy from the travel and music industry to the post to political fund-raising and to journalism.

If today our government still broadly looks and feels like an institution shaped by the printing press it is because, well it is. Deputy Ministers and Ministers still receive giant briefing binders filled with paper. This is a reflection of how we deal within information and knowledge in government, we move it around (for good reasons) in siloes, operating as though networks, advance search, and other innovations don’t exist (even though they already do).

How our government deals with information is at the heart of your task. I’m not saying you have to re-invent government or dismantle all the silos and ministries. Quite the contrary, I believe small changes can be made that will yield significant benefits, efficiencies and savings while enhancing our democracy. But you will be confronting decades, if not centuries of tradition, culture and process in an institution that is about to go through the biggest change since the invention of the printing press. You don’t have to do it all, but even some small first steps will not come easily. I share this because I want you going into the task with eyes wide open.

At the very least we aren’t going first, our cousins both across the Atlantic, the Pacific and our southern border have already taken the plunge. But this should add urgency to our task. We cannot afford to stand by while others renew their democratic institutions while simultaneously enhancing an emerging and critical pillar of a new knowledge economy and knowledge society.

How Tories could do transparency – Globe and Mail

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Today’s blog post appears in the Globe and Mail. You can read it there (please do, also give it a vote).

How Tories could do transparency

Britain’s new Conservative government did something on Friday that Canadians would fine impossible to imagine. After a brief video announcement from Prime Minister David Cameron about the importance of the event, Francis Maude, Minister of the Cabinet Office, and Tim Berners-Lee, inventor of the World Wide Web, announced that henceforth the spending data for every British ministry on anything over £25,000 (about $40,000) would be available for anyone in the world to download. The initial release of information revealed thousands and thousands of lines of data and almost £80-billion (about $129.75-billion) in spending. And starting in January, every ministry must update the data once a month.

For the British Conservative Party, this is a strategic move. Faced with a massive deficit, the government is enlisting the help of all Britons to identify any waste. More importantly, however, they see releasing data as a means by which to control government spending. Indeed, Mr. Maude argues: “When you are forced to account for the money you spend, you spend it more wisely. We believe that publishing this data will lead to better decision-making in government and will ultimately help us save money.” And they might be right. Already, organizations like Timetric, the Guardian newspaper and the Open Knowledge Foundation have visualized, organized and indexed the data so it is easier for ordinary citizens understand and explore how their government spends their money.

These external sites are often more powerful than what the government has. After observing the way these sites handle the data, the minister noted how he wished he’d had access to them while negotiating with some of the government’s largest contractors.

For Canadians, the Conservative-Liberal Democrat coalition government is but a distant example of a world that a truly transparent government could – and should – create. In contrast, Stephen Harper’s Conservatives seem stuck in a trap described by Mr. Maude in his opening sentences: “Opposition parties are always remarkably keen on greater government transparency, but this enthusiasm mysteriously tends to diminish once they actually gain power.” Canada’s Conservatives have been shy about sharing any information with anyone. Afghan detainee files aren’t shared with Parliament; stimulus package accounts were not emailed to the Parliamentary Budget Office, but uselessly handed over in 4,476 printed pages. Even the Auditor-General is denied MP expense data. All this as access-to-information wait times exceed critical levels and Canada, unlike the United States, Britain , Australia and New Zealand, languishes with no open-data policy. Only once has the government pro-actively shared real “data,” when it shared some stimulus data that could be downloaded.

The irony is not only that the Tories ran on an agenda of accountability and transparency, but that – as their British counterparts understand – actually implementing a transparency and open-data policy may be one of the best ways to stamp a conservative legacy on the government’s future. Moreover, it could be a very popular move.

During the digital economy strategy consultations, open data was the second-most popular suggestion. Interestingly, it would appear the Liberals are prepared to explore the opportunity. They are the only party with a formal policy on open data that matches the standards recently set by Britain and, increasingly, in the United States.

Open data will eventually come to Canada. When, however, is unclear. In the meantime it is our colleagues elsewhere that will reap the benefits of savings, improved analysis and better civic engagement. So until Mr. Harper’s team changes its mind, Canadians must look abroad to see what a Conservative government that actually believes in transparency could look like.

David Eaves is a public-policy entrepreneur, open government activist and negotiation expert based in Vancouver

OpenGovWest (BC edition): Are you out west?

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Something good is taking shape in my backyard…

From the city of Vancouver’s open data portal to Apps 4 Climate Action to the Water legislation blog, a great deal of the leadership and cutting edge work in open government is taking place in BC. Many places across the country and around the world look to what is happening on the west coast and are trying to draw lessons and see how it can be replicated.

Recognizing this fact a number of great people have been working behind the scenes for the last couple of months pulling together a conference to share this successes, talk about challenges and opportunities and generally think about what could happen next. The conference…? OpenGovWest BC.

If you are in BC and interested in open government, open data and gov 2.0, here’s a conference designed and built for you.

A number of speakers have already been publicly confirmed, others are, apparently, being held as surprises. There are also slots open for presentations if you have a project you’d like to share with the community out west.

The conference will be taking place on November 10th in Victoria, BC – if you are out west and feel passionate about these topics the same way I do, I hope you’ll consider coming.

And while we are talking about conferences, I also want to share Open Government Data Camp that will be happening in London, UK on November 18th and 19th. I’m excited to say I’ll be there with our friends from the Open Knowledge Foundation and the Sunlight Foundation, along with numerous others. Harder to get too, but also likely to be quite, quite fun…

UK Adopts Open Government License for everything: Why it's good and what it means

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In the UK, the default is open.

Yesterday, the United Kingdom made an announcement that radically reformed how it will manage what will become the government’s most important asset in the 21st century: knowledge & information.

On the National Archives website, the UK Government made public its new license for managing software, documents and data created by the government. The document is both far reaching and forward looking. Indeed, I believe this policy may be the boldest and most progressive step taken by a government since the United States decided that documents created by the US government would directly enter the public domain and not be copyrighted.

In almost every aspect the license, the UK government will manage its  “intellectual property” by setting the default to be open and free.

Consider the introduction to the framework:

The UK Government Licensing Framework (UKGLF) provides a policy and legal overview for licensing the re-use of public sector information both in central government and the wider public sector. It sets out best practice, standardises the licensing principles for government information and recommends the use of the UK Open Government Licence (OGL) for public sector information.

The UK Government recognises the importance of public sector information and its social and economic value beyond the purpose for which it was originally created. The public sector therefore needs to ensure that simple licensing processes are in place to enable and encourage civil society, social entrepreneurs and the private sector to re-use this information in order to:

  • promote creative and innovative activities, which will deliver social and economic benefits for the UK
  • make government more transparent and open in its activities, ensuring that the public are better informed about the work of the government and the public sector
  • enable more civic and democratic engagement through social enterprise and voluntary and community activities.

At the heart of the UKGLF is a simple, non-transactional licence – the Open Government Licence – which all public sector bodies can use to make their information available for free re-use on simple, flexible terms.

An just in case you thought that was vague consider these two quotes from the frame work. This one for data:

It is UK Government policy to support the re-use of its information by making it available for re-use under simple licensing terms.  As part of this policy most public sector information should be made available for re-use at the marginal cost of production. In effect, this means at zero cost for the re-user, especially where the information is published online. This maximises the social and economic value of the information. The Open Government Licence should be the default licence adopted where information is made available for re-use free of charge.

And this one for software:

  • Software which is the original work of public sector employees should use a default licence.  The default licence recommended is the Open Government Licence.
  • Software developed by public sector employees from open source software may be released under a licence consistent with the open source software.

These statements are unambiguous and a dramatic step in the right direction. Information and software created by governments are, by definition, public assets. Tax dollars have already paid for their collection and/or development and the government has already benefited by using from them. They are also non-rivalrous good. This means, unlike a road, if I use government information, or software, I don’t diminish your ability to use it (in contrast only so many cars can fit on a road, and they wear it down). Indeed with intellectual property quite the opposite is true, by using it I may actually make the knowledge more valuable.

This is, obviously, an exciting development. It has generated a number of thoughts:

1.     With this move the UK has further positioned itself at the forefront of the knowledge economy:

By enacting this policy the UK government has just enabled the entire country, and indeed the world, to use its data, knowledge and software to do whatever people would like. In short an enormous resource of intellectual property has just been opened up to be developed, enhanced and re-purposed. This could help lower costs for new software products, diminish the cost of government and help foster more efficient services. This means a great deal of this innovation will be happening in the UK first. This could become a significant strategic advantage in the 21st century economy.

2.     Other jurisdictions will finally be persuaded it is “safe” to adopt open licenses for their intellectual property:

If there is one thing that I’ve learnt dealing with governments it is that, for all the talk of innovation, many governments, and particularly their legal departments, are actually scared to be the first to do something. With the UK taking this bold step I expect a number of other jurisdictions to more vigorously explore this opportunity. (it is worth noting that Vancouver did, as part of the open motion, state the software developed by the city would have an open license applied to it, but the policy work to implement such a change has yet to be announced).

3.     This should foster a debate about information as a public asset:

In many jurisdictions there is still the myth that governments can and should charge for data. Britain’s move should provide a powerful example for why these types of policies should be challenged. There is significant research showing that for GIS data for example, money collected from the sale of data simply pays for the money collection system. This is to say nothing of the policy and managerial overhead of choosing to manage intellectual property. Charging for public data has never made financial sense, and has a number of ethical challenges to it (so only the wealthy get to benefit from a publicly derived good?). Hopefully for less progressive governments, the UK’s move will refocus the debate along the right path.

4.     It is hard to displace a policy leader once they are established.

The real lesson here is that innovative and forward looking jurisdictions have huge advantages that they are likely to retain. It should come as no surprise that the UK made this move – it was among the first national governments to create an open data portal. By being an early mover it has seen the challenges and opportunities before others and so has been able to build on its success more quickly.

Consider other countries – like Canada – that may wish to catch up. Canada does not even have an open data portal as of yet (although this may soon change). This means that it is now almost 2 years behind the UK in assessing the opportunities and challenges around open data and rethinking intellectual property. These two years cannot be magically or quickly caught up. More importantly, it suggests that some public services have cultures that recognize and foster innovation – especially around key issues in the knowledge economy – while others do not.

Knowledge economies will benefit from governments that make knowledge, information and data more available. Hopefully this will serve as a wake up call to other governments in other jurisdictions. The 21st century knowledge economy is here, and government has a role to play. Best not be caught lagging.

From Public Servant to Public Insurgent

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Are you a public insurgent?

Today, a generation of young people are arriving into the public service familiar with all sorts of tools – especially online and social media driven tools – that they have become accustomed to using. Tools like wikis, survey monkeys, doodle, instant messaging or websites like wikipedia, or issue specific blogs enable them to be more productive, more efficient and more knowledgeable.

And yet, when they arrive in their office they are told: “You cannot use those tools here.”

In short, they are told: “Don’t be efficient.”

You can, of course, imagine the impact on moral of having a boss tell you that you must do you work in a manner that is slower and less effective then you might otherwise do. Indeed, today, in the public service and even in many large organizations, we may be experiencing the first generation of a work force that is able to accomplish coordination and knowledge building tasks faster at home than at work.

Some, when confronted with this choice simple resign themselves to the power of their organizations rules and become less efficient. Others (and I suspect not an insignificant number), begin the process of looking for their next job. But what I find particularly interesting is a tinier segment who –  as dedicated employees, that love the public service and who want to be as effective as possible – believe in their mission so strongly that they neither leave, nor do they adhere to the rules. They become public insurgents and do some of their work outside the governments infrastructure.

Having spoken about government 2.0 and the future of the public service innumerable times now I have, on several occasions, run into individuals or even groups, of these public insurgents. Sometimes they installed a wiki behind the firewall, sometimes they grab their laptop and head to a cafe so they can visit websites that are useful, but blocked by their ministry, sometimes they simple send around a survey monkey in contravention of an IT policy. The offenses range from the minor to the significant. But in each case these individuals are motivated by the fact that this is the most, and sometimes only, way to do the task they’ve been handed in an effective way. More interesting is that sometimes their acts of rebellion create a debate that causes the organization to embrace the tools they secretly use, sometimes they it doesn’t and they continue to toil in secret.

I find this trend – one that I think may be growing – fascinating.

So my question to you is… are you a public insurgent? If you are I’d love to hear your story. Please post it in the comments (using an anonymous handle) or send me an email.

Right to Know Week – going on Right Now

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So, for those not in the know (…groan) this week is Right to Know Week.

Right to Know (RTK) Week is and internationally designated week with events taking place around the world. It is designed to improve people’s awareness of their rights to access government information and the role such access plays in democracy and good governance. Here in Canada there is an entire week’s worth of events planned and it is easy to find out what’s happening near you.

Last year, during RTK Week I was invited to speak in Ottawa on a panel for parliamentarians. My talk, called Government Transparency in a Digital Age (blog post about it & slideshare link) seemed to go well and the Information Commissioner soon after started quoting some of my ideas and writings in her speeches and testimony/reports to parliamentary. Unsurprisingly, she has become a fantastic ally and champion in the cause for open data. Indeed, most recently, the Federal Information Commissioner, along with all the her provincial counterparts, released a joint statement calling on their respective governments to proactively disclosing information “in open, accessible and reusable formats.”

What is interesting about all this, is that over the course of the last year the RTK community – as witnessed by the Information Commissioners transformation – has begun to understand why “the digital” is radically transforming what access means and how it can work. There is an opportunity to significantly enlarge the number and type of allies in the cause of “open government.” But for this transformation to take place, the traditional players will need to continue to rethink and revise both their roles and their relationships with these new players. This is something I hope to pick up on in my talk.

So yes… this year, I’ll be back in Ottawa again.

I’ll once again be part of the Conference for Parliamentarians-Balancing Openness and the Public Interest in Protecting Information panel, which I’ll be doing with:

  • David Ferriero, Archivist of the United States
  • Vanessa Brinkmann, Counsel, Initial Request Staff, Office of Information Policy, U.S. Department of Justice; and
  • James Travers of the Toronto Star

Perhaps even more exciting than the panel I’m on though is the panel that shows how quickly both this week and the Information Officer’s are trying to transform. Consider that, this year, RTK will include a panel on open data titled “Push or Pull: Liberating Government Information” it will be chaired by Microsoft’s John Weigelt and have on it:

  • Nathalie Des Rosiers, General Counsel, Canadian Civil Liberties Association
  • Toby Mendel, Executive Director of the Centre for Law and Democracy
  • Kady O’Malley, Parliamentary blogger for CBC.ca’s Inside Politics blog
  • Jeff Sallot, Carleton University journalism instructor and former Globe and Mail journalist

Sadly I have a prior commitment back in Vancouver so won’t be there in person, but hope to check it out online, hope you will too.

Welcome to Right to Know Week. Hope you’ll join in the fray.

Does your Government (and thus you) actually own its data?

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For those who missed it, there was fascinating legal analysis of Public Engines, Inc. effort to sue ReportSee, Inc. the other day on the Berkman centre’s Citizen Media Law Project blog.

If you haven’t read it, I encourage you to take a look. It’s more than a legal brief. It is a cautionary tale for every government official.

Why is this?

The story is as such. Public Engines Inc is paid by police departments to collect and analyze their crime data. Given this privileged position Public Engines strips the data of privacy related information and, through a service called CrimeReports.com, it allows citizens to see maps of it and so forth.

The problem is, this isn’t actually open data. As I argue in the three laws of open data (and the good folks at Berkman seem to share my sense of humour) crime data for cities that contract with Public Engines Inc isn’t open. You can look at the data, but you can’t touch it. Worst still… don’t even think about playing with it (unless you are doing so ON crimereports.com website, in a way that their license lets you – its all quite constraining stuff).

And herein lies Reportsee Inc’s big mistake. It scraped this data from CrimeReports.com and offered it up in a competing manner.

The legal analysis on the post is very much worth reading. At the end of the day, everyone is behaving rationally. Public Engine Inc is trying to protect its monopoly on crime data, and the investment it has made in cleaning it up of private information. Reportsee is simply trying to access what is public data the only place where – in many instances – it appears to be being made available.

The real party to blame here are governments that signed this agreements and that don’t understand that data is both a strategic and public asset. Understandably the smart people at Berkman understood this and jumped all over it:

The bottom line is that this sort of dispute could be avoided if government agencies are more proactive and farsighted when negotiating terms with third-party providers of data management services. In particular, government agencies should maintain control over the resulting data, or at a minimum, require that the contractor permit a wide range of uses of the data. It’s not just in the public interest of promoting government transparency and accountability. It’s also in the agencies’ interest to streamline its public records requests. The agencies are already paying for the data management services anyway, why spend even more government resources in order to respond to redundant public records requests?

Indeed, the post notes that:

…that government agencies often pay third parties to collect, compile and maintain public records data in useful formats, and who may retain rights over the data. This isn’t the first time a third-party data contractor has stepped in the way of a commercial use of data feeds. In the Bay Area a few years ago, Routsey’s iPhone app making use of data feeds with bus and train arrival times got in a jam when the contractor providing the data to MUNI, the public transportation agency, asserted its rights to the data.

So, if you are a government official, this is the critical lesson. Many vendors know that if they control the data, they control you. They’ve got you locked into to buying their software and possible even locked in to buying their consulting services. More importantly, they now have a monopoly over what the public can learn about services and information their tax dollars paid to deliver and collect. No government would ever allow the New York Times or the Globe and Mail to become the exclusive distributor of government information. And yet, everyday, governments sign contracts with software vendors that effectively does just this but with something more basic than information, the raw data. Frightening enough stuff for governments. Still more frightening for us citizens.

Also, having heard tale after tale of government legal offices fighting open data initiatives, I’m reminded of how I wish some government lawyers would take the time they spend preventing the public from accessing public data and reallocate it towards preventing publicly funded data from becoming the monopoly assets of private vendors.

Getting Government Right Behind the Firewall

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The other week I stumbled on this fantastic piece by Susan Oh of Ragan.com about a 50 day effort by the BC government to relaunch its intranet set.

Yes, 50 days.

If you run a large organization’s intranet site I encourage to read the piece. (Alternatively, if you are forced (or begged) to use one, forward this article to someone in charge). The measured results are great – essentially a doubling in pretty much all the things you want to double (like participation) – but what is really nice is how quick and affordable the whole project was, something rarely seen in most bureaucracies.

Here is an intranet for 30,000 employees, that “was rebuilt from top to bottom within 50 days with only three developers who were learning the open-source platform Drupal as they as went along.”

I beg someone in the BC government to produce an example of such a significant roleout being accomplished with so few resources. Indeed, it sounds eerily similar to GCPEDIA (available to 300,000 people using open source software and 1 FTE, plus some begged and borrowed resources) and OPSPedia (a test project also using open source software with tiny rollout costs). Notice a pattern?

Across our governments (not to mention a number of large conservative companies) there are tiny pockets where resourceful teams find a leader or project manager willing to buck the idea that a software implementations must be a multi-year, multimillion dollar roll out. And they are making the lives of public servants better. God knows our public servants need better tools, and quickly. Even the set of tools being offered in the BC examples weren’t that mind-blowing, pretty basic stuff for anyone operating as a knowledge worker.

I’m not even saying that what you do has to be open source (although clearly, the above examples show that it can allow one to move speedily and cheaply) but I suspect that the number of people (and the type of person) interested in government would shift quickly if, internally, they had this set of tools at their disposal. (Would love to talk to someone at Canada’s Food Inspection Agency about their experience with Socialtext)

The fact is, you can. And, of course, this quickly get us to the real problem… most governments and large corporations don’t know how to deal with the cultural and power implications of these tools.

We’ll we’d better get busy experimenting and trying cause knowledge workers will go where they can use their and their peers brains most effectively. Increasingly, that isn’t government. I know I’m a fan of the long tail of public policy, but we’ve got to fix government behind the firewall, otherwise their won’t be a government behind the firewall to fix.