Tag Archives: technology

What I'm Digesting: Good Reads from the First Week of January

Government Procurement is Broken: Example #5,294,702 or “The Government’s $200,000 Useless Android Application” by Rich Jones

This post is actually a few months old, but I stumbled on it again the other day and could help but laugh and cry at the same time. Written by a freelance computer developer, the post traces the discovery of a simply iphone/android app the government paid $200,000 to develop that is both unusable from a user interface perspective and does not actually work.

It’s a classic example of how government procurement is deeply, deeply broken (a subject I promise to write more about soon). Many governments – and the bigger they are, the worse it gets – are incapable of spending small sums of money. Any project, in order to work in their system, must be of a minimum size, and so everything scales up. Indeed simply things are encouraged to become more expensive so that the system can process them. There is another wonderful (by which I mean terrifying) example of this in one of the first couple of chapter of Open Government.

How Governments Try to Block Tor by Roger Dingledine

For those who don’t know what Tor is, it’s “free software and an open network that helps you defend against a form of network surveillance that threatens personal freedom and privacy, confidential business activities and relationships, and state security known as traffic analysis.” Basically, if you are someone who doesn’t want anyone – particularly the government – seeing what websites you visit, you need Tor. I don’t think I need to say how essential this service is, if say, you live China, Iran or Syria or obviously Egypt, Libya, Tunisia or any of the other states still convulsing from the Arab Spring.

The hour and 10 minute long speech is a rip roaring romp through the world of government surveillance. It’s scary than you want to know and very, very real. People die. It’s not pretty but it is incredible. For those of you not technically inclined, don’t be afraid, there is techno-babble you won’t understand but don’t worry, it won’t diminish the experience.

The Coming War on General Computation by Cory Doctorow

Another video, also from the Chaos Communication Conference in Berlin (how did I not know about this conference? pretty much everything I’ve seen out of it has been phenomenal – big congrats to the organizers).

This video is Cory Doctorow basically giving everybody in the Tech World a solid reality check the state of politics and technology. If you are a policy wonk who cares about freedom of choice, industrial policy, copyright, the economy or individual liberty, this strikes video is a must view.

For those who don’t know Cory Doctorow (go follow him on Twitter right now) he is the guy who made Minister Moore look like a complete idiot on copyright reform (I also captured their twitter debate here).

Sadly, the lunacy of the copyright bill is only going to be the beginning of our problems. Watch it here:

Open Data Day 2011 – Recaps from Around the World

Government Motivator

I think one of the biggest accomplishments of Open Data Day has been how it has become a motivator – a sort of deadline – for governments keen to share more open data. Think about this. A group of volunteers around the world is moving governments to share more data – to make public assets more open to reuse. For example, in Ireland Fingal County Council released data around trees, parking, playing pitches & mobile libraries for the day. In Ontario, Canada the staff for the Region of Waterloo worked extra hard to get their open data portal up in time for the event. And it wasn’t just local governments. The Government of BC launched new high value data sets in anticipation of the event and the Federal Government of Canada launched 4000 new data sets with International Open Data Day in mind. Meanwhile, the open data evangelist of Data.gov was prepared to open up data sets for anyone who had a specific request.

While governments should always be working to make more data available I think we can all appreciate the benefits of having a deadline, and Open Data Day has helped become just that for more and more governments.

In other places, Open Data Day turns into a place where governments can converse with developers and citizens about why open data matters, and do research into what data the public is interested in. This is exactly what happened in Enschede in the Netherlands where local city staff worked with participants around prioritizing data sets to make open.

Local Events & Cool Hacks

A lot of people have been blogging about, or sharing videos of, Open Data Day events around the world. I’ve seen blog posts and news articles on events in places such as Madrid, Victoria BC, Oakland, Mexico City, Vancouver, and New York City. If there are more, please email them to me or post them on the wiki.

I haven’t been able to keep track of all the projects that got worked on, but here are a sampling of some that I’ve seen via twitter, the wiki and other forums:

Hongbo: The Emergency Location Locator

In Cotonou, Benin the open data day participants developed a web application called Hongbo the Goun word for “Gate.” Hongbo enables users to locate the nearest hospital, drugstore and police stations. As they noted on the open data day wiki, the data sets for this application were public but not easily accessible. They hope Benin citizen can use it quickly identify who to call or where to go in emergencies.

Tweet My Council

In Sydney, Australia participants created Tweetmycouncil. A fantastic simply application that allows a user to know which jurisdiction they are standing in. Simply send a tweet to the hashtag #tmyc and the app will work where you, what council’s jurisdiction you are in and send you a tweet with the response.

Mexican Access to Information Tracker

In Mexico City one team created an application to compare Free of Information requests between different government departments. This could be a powerful tool for citizens and journalists. (Github repo)

Making it Easier for the Next Guy

Another project out of Mexico City, a team from Oaxaca created an API that creates a json file for any public data set. Would be great for this team to connect with Max Ogden and talk about Gut.

Making it Even Easier for the Next Guy

Speaking of, Max Ogden in Oakland shared more on Gut, which is less of a classic app then a process that enables users to convert data between different formats. It had a number of people excited including open data developers at other locations such as Luke Closs and Mike West.

Mapping Census Data in Barcelona

A team of hackers in Barcelona mapped census tracts so they could be visualized, showing things, like say, the number of parks per census tract. You can find the data sets they used in Google Fusion Tabels here.

Foreign Aid Visualizations

In London UK and in Seattle (and possibly other places) developers were also very keen on the growing amount of aid data being made available and in a common structure thanks to IATI. In Seattle developers created this very cool visualization of US Aid over the last 50 years. I know the London UK team has visualizations of their own they’d like to share shortly.

Food Hacking!

One interesting thing about Open Data Day is how it bridges some very different communities. One of the most active are the food hackers which came out in force in both New York and Vancouver.

In New York a whole series of food related tools, apps and visualization got developed, most of which are described here and here. The sheer quantity of participants (120+) and projects developed is astounding, but also fantastic is how inclusive their event is, with lots of people not just working on apps, but analyzing data and creating visualizations to help others understand an issue they share a common passion for: the Food Bill. Please do click on those links to see some of the fun visuals created.

The Ultimate Food API

In Vancouver, the team at FoodTree – who hosted the hackathon there – focused on shipping an API for developers interested in large food datasets. You can find their preliminary API and datasets in github. You can also track the work they’ve done on their Open Food Wiki.

Homelessness

In Victoria, BC a team created a map of local walk-in community services that you can check out at http://ourservices.ca/.

BC Emergency Tweeting System

Another team in Victoria, BC focused on creating twitter hashtags for each official place in the province with the hopes that the province’s Provincial Emergency Program.

Mapping Shell’s Oils Spills in Nigeria

The good people at the Open Knowledge Foundation worked on getting a ton more data into the Datahub, but they also had people learning how to visualize data, one of whom created this visualization of oil spills in Nigeria. Always great to see people experimenting and learning!

Mapping Vancouver’s Most Dangerous Intersections for Bikes

Open Data hacking and biking accident data have a long history together and this hackathon I uploaded 5 years worth of bike accident I managed to get from ICBC to Buzzdata. As a result – even though I couldn’t be present in Vancouver – two different developers took it and mapped it. You can see @ngriffiths‘ here and @ericp’s will be up soon. It was interesting to learn that Broadway and Cambie is the most dangerous intersection in the city for cyclists?

Looking Forward

Last year open data day attracted individual citizens: those with a passion for an issue (like food) or who want to make their government more effective or citizens lives a little easier. However, this year we already started to see the community grow – the team at Socrata hosted a hackathon at their offices in Seattle. Buzzdata had people online trying to help people share their data. In addition to these private companies some of the more established non-profits were out in force. The Open Knowledge Foundation had a team working on making openspending.org more accessible while MySociety helped a team in Canada set up a local version of MapIt.

For those who think that open data can change the world or, even build medium sized economic ecosystems, over night, we need to reset their expectations. But it is growing. No longer are participants just citizens and hacktavists – there are real organizations and companies participating. Few, but they are there. My hope is that this trend will continues. That open data day will continue to have meaning for individuals and hackers but will also be something that larger more established organizations, non-profits and companies will use as a rallying point as well. Something to shoot for next year.

Feedback

As I mentioned at the beginning, Open Data Day is a very decentralized event. We are, of course, not wedded to that approach and I’d love to hear feedback from people, good or bad, about worked or didn’t work. Please do feel free to email me, post it to the mailing list or simply comment below.

Postscript

Finally, some of you may have noticed I became conspicuously absent on the day. I want to apologize to everyone. My partner went into labour on Friday night and so by early morning Saturday it was obvious that my open data day was going to be spent with her. Our baby was 11 days over due so we really thought that we’d be in the clear by Dec 3rd… but our baby had other plans. The good news is that despite 35 hours of labour, baby and boy are doing well!

The Canadian Government's New Web 2.0 Guidelines: the Good, the Bad & the Ugly

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Yesterday, the government of Canada released its new Guidelines for external use of Web 2.0. For the 99.99% of you unfamiliar with what this is, it’s the guidelines (rules) that govern how, and when, public servants may use web 2.0 tools such as twitter and facebook.

You, of course, likely work in organization that survives without such documents. Congratulations. You work in a place where the general rule is “don’t be an idiot” and your bosses trust your sense of judgement. That said, you probably also don’t work somewhere where disgruntled former employees and the CBC are trolling the essentially personal online statements of your summer interns so they can turn it into a scandal. (Yes, summer student border guards have political opinions, don’t like guns and enjoy partying. Shocker). All this to say, there are good and rational reasons why the public service creates guidelines: to protect not just the government, but public servants.

So for those uninterested in reading the 31 page, 12,055 word guidelines document here’s a review:

The Good

Sending the right message

First off, the document, for all its faults, does get one overarching piece right. Almost right off the bat (top of section 3.2) is shares that Ministries should be using Web 2.0 tools:

Government of Canada departments are encouraged to use Web 2.0 tools and services as an efficient and effective additional channel to interact with the public. A large number of Canadians are now regularly using Web 2.0 tools and services to find information about, and interact with, individuals and organizations.

Given the paucity of Web 2.0 use in the Federal government internally or externally this clear message from Treasury Board, and from a government minister, is the type of encouragement needed to bring government communications into 2008 (the British Government, with its amazing Power of Information Taskforce, has been there for years).

Note: there is a very, very, ugly counterpart to this point. See below.

Good stuff for the little guy

Second, the rules for Professional Networking & Personal Use are fairly reasonable. There are some challenges (notes below), but if any public servant ever finds them or has the energy to read the document, they are completely workable.

The medium is the message

Finally, the document acknowledges that the web 2.0 world is constantly evolving and references a web 2.0 tool by which public servants can find ways to adapt. THIS IS EXACTLY THE RIGHT APPROACH. You don’t deal with fast evolving social media environment by handing out decrees in stone tablets, you manage it by offering people communities of practice where they can get the latest and best information. Hence this line:

Additional guidance on the use of Web 2.0 tools and services is in various stages of development by communities of expertise and Web 2.0 practitioners within the Government of Canada. Many of these resources are available to public servants on the Government of Canada’s internal wiki, GCpedia. While these resources are not official Government of Canada policies or guidelines, they are valuable sources of information in this rapidly evolving environment.

Represents a somewhat truly exciting development in the glacially paced evolution of government procedures. The use of social media (GCPEDIA) to manage social media.

Indeed, still more exciting for me is that this was the first time I’ve seen an official government document reference GCPEDIA as a canonical source of information. And it did it twice, once, above, pointing to a community of practice, the second was pointing to the GCPEDIA “Social media procurement process” page. Getting government to use social media internally is I think the biggest challenge at the moment, and this document does it.

The Bad

Too big to succeed

The biggest problem with the document is its structure. It is so long, and so filled with various forms of compliance, that only the most dedicated public servant (read, communications officer tasked with a social media task) will ever read this. Indeed for a document that is supposed to encourage public servants to use social media, I suspect it will do just the opposite. Its density and list of controls will cause many who were on the fence to stay there – if not retreat further. While the directions for departments are more clear, for the little guy… (See next piece)

Sledgehammers for nails

The documents main problem is that it tries to address all uses of social media. Helpfully, it acknowledges there are broadly two types of uses “Departmental Web 2.0 initiatives” (e.g. a facebook group for a employment insurance program) and “personnel/professional use” (e.g. a individual public servant’s use of twitter or linked in to do their job). Unhelpfully, it addresses both of them.

In my mind 95% of the document relates to departmental uses… this is about ensuring that someone claiming to represent the government in an official capacity does not screw up. The problem is, all those policies aren’t as relevant to Joe/Jane public servant in their cubicle trying to find an old colleague on LinkedIn (assuming they can access linkedin). It’s overkill. These should be separate documents, that way the personal use document could be smaller, more accessible and far less intimidating. Indeed, as the guidelines suggest, all it should really have to do is reference the Values and Ethics Code for the Public Service (essentially the “idiots guide to how not to be an idiot on the job” for public servants) and that would have been sufficient. Happily most public servants are already familiar with this document, so simply understanding that those guidelines apply online as much as offline, gets us 90% of the way there.

In summary, despite a worthy effort, it seem unlikely this document will encourage public servants to use Web 2.0 tools in their jobs. Indeed, for a (Canadian) comparison consider the BC Government’s guidelines document, the dryly named “Policy No. 33: Use of Social Media in the B.C. Public Service.” Indeed, despite engaging both use cases it manages covers all the bases, is straightforward, and encouraging, and treats the employee with an enormous amount of respect. All this in a nifty 2 pages and 1,394 words. Pretty much exactly what a public servant is looking for.

The Ugly

Sadly, there is some ugliness.

Suggestions, not change

In the good section I mentioned that the government is encouraging ministries to use social media… this is true. But it is not mandating it. Nor does these guidelines say anything to Ministerial IT staff, most of whom are blocking public servant’s access to sites like facebook, twitter, in many cases, my blog, etc… The sad fact is, there may now be guidelines that allow public servants to use these tools, but in most cases, they’d have to go home, or to a local coffee shop (many do) in order to actually make use of these guidelines. For most public servants, much of the internet remains beyond their reach, causing them to fall further and further behind in understanding how technology will effect their jobs and their department/program’s function in society.

It’s not about communication, it’s about control

In his speech at PSEngage yesterday the Treasury Board Minister talked about the need for collaboration on how technology can help the public service reinvent how it collaborates:

The Government encourages the use of new Web 2.0 tools and technologies such as blogs, wikis, Facebook, Twitter and YouTube. These tools help create a more modern, open and collaborative workplace and lead to more “just-in-time” communications with the public.

This is great news. And I believe the Minister believes it too. He’s definitely a fan of technology in all the right ways. However, the guidelines are mostly about control. Consider this paragraph:

Departments should designate a senior official accountable and responsible for the coordination of all Web 2.0 activities as well as an appropriate governance structure. It is recommended that the Head of Communications be the designated official. This designate should collaborate with departmental personnel who have expertise in using and executing Web 2.0 initiatives, as well as with representatives from the following fields in their governance structure: information management, information technology, communications, official languages, the Federal Identity Program, legal services, access to information and privacy, security, values and ethics, programs and services, human resources, the user community, as well as the Senior Departmental Official as established by the Standard on Web Accessibility. A multidisciplinary team is particularly important so that policy interpretations are appropriately made and followed when managing information resources through Web 2.0 tools and services.

You get all that? That’s at least 11 variables that need to be managed. Or, put another way, 11 different manuals you need to have at your desk when using social media for departmental purposes. That makes for a pretty constricted hole for information to get out through, and I suspect it pretty much kills most of the spontaneity, rapid response time and personal voice that makes social media effective. Moreover, with one person accountable, and this area of communications still relatively new, I suspect that the person in charge, given all these requirements, is going to have a fairly low level of risk. Even I might conclude it is safer to just post an ad in the newspaper and let the phone operators at Service Canada deal with the public.

Conclusion

So it ain’t all bad. Indeed, there is much that is commendable and could be worked with. I think, in the end, 80% of the problems with the document could be resolved if the government simply created two versions, one for official departmental uses, the other for individual public servants. If it could then restrain the lawyers from repeating everything in the Values and Ethics code all over again, you’d have something that social media activists in the public service could seize upon.

My sense is that the Minister is genuinely interested in enabling public servants to use technology to do their jobs better – he knows from personal experience how helpful social media can be. This is great news for those who care about these issues, and it means that pressing for a better revised version might yield a positive outcome. Better to try now, with a true ally in the president’s office than with someone who probably won’t care.

Brain Candy – Great Quotes from Yesterday

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I’m in San Francisco to co-chair the Code for America Summit this week, so lots going on, and some deep blog posts in the works. But first. Fun! Here are some of my favourite quotes I stumbled upon or heard in the last 24 hours.

“The 4-Hour Body” reads as if The New England Journal of Medicine had been hijacked by the editors of the SkyMall catalog.

– Dwight Garner, in the New York Times review of the Four Hour Body by Timothy Ferriss

The entire review is pure genius. Definitely worth reading.

But more quotes await!

“Micro-managing isn’t that third thing that Amazon does better than us, by the way. I mean, yeah, they micro-manage really well, but I wouldn’t list it as a strength or anything. I’m just trying to set the context here, to help you understand what happened. We’re talking about a guy [Jeff Bezos] who in all seriousness has said on many public occasions that people should be paying him to work at Amazon. He hands out little yellow stickies with his name on them, reminding people “who runs the company” when they disagree with him. The guy is a regular… well, Steve Jobs, I guess. Except without the fashion or design sense. Bezos is super smart; don’t get me wrong. He just makes ordinary control freaks look like stoned hippies.”

– Steve Yegge in a now no longer public but still accessible assessment of why Google doesn’t get platforms.

The broader read is fantastic, but this quote – mentioned to me by a friend – I thought was both fun and insightful. There is something to be said for super obsessive bosses. They care about their business. It is worth noting that both Jobs and Bezos founded their companies. A lot of other companies could do with this kind of love and attention – even if, in high doses, it can be totally toxic. It’s a fascinating tension.

So yes, tech and the four hour work week? I must be proximity to the valley… so let’s get away from that.

How about #occupywallst? There is a very interesting analysis of the data behind the We are the 99% tumblr feed over at rortybomb, definitely worth a read. But I was really struck by this quote about the nature of the demands:

The people in the tumblr aren’t demanding to bring democracy into the workplace via large-scale unionization, much less shorter work days and more pay. They aren’t talking the language of mid-twentieth century liberalism, where everyone puts on blindfolds and cuts slices of pie to share. The 99% looks too beaten down to demand anything as grand as “fairness” in their distribution of the economy. There’s no calls for some sort of post-industrial personal fulfillment in their labor – very few even invoke the idea that a job should “mean something.” It’s straight out of antiquity – free us from the bondage of our debts and give us a basic ability to survive.

Ooph. Now that is depressing. But check out his concluding remark.

We have piecemeal, leaky versions of each of these in our current liberal social safety net. Having collated all these responses, I think completing these projects should be the ultimate goal of the 99%

This is what really strikes me. Here you have a welfare state that isn’t even that big by Western standards but is still not trivial in the resources it consumes, and yet it delivers a pretty crappy outcome to a huge number of citizens. It may be that enough funding from the wealthy restores that system and makes it work. But the financial crises in Europe would seem to suggest otherwise. For many, especially in America, the status quo is unacceptable, and the ability to go back may no longer exist. So until we start thinking about what the future looks like, one free of the systems of the past, we’re probably in trouble.

But any effort here is going to run into a pretty serious brick wall when it comes to coalition building. Consider this amazing line from this Change.org petition:

Rhee uses Change.org to post deceptively worded petitions with such titles as: “Join the Fight to Save Great Teachers” and “Pay Effective Teachers What They Deserve.” When you delve into it, she’s working to weaken unions and institute merit pay for teachers. These are insidious, corporate, anti-progressive reforms. Change.org should not be participating in Rhee’s union busting.

Merit pay is an insidious, corporate, anti-progressive reform? You have to be pretty far out on the left to believe that. Indeed, the notion of merit sat at the heart of the progressive revolution. Now I’m no fan of Rhee, but I’m also a believer that good work should be rewarded and, well, bad work should be punished. That isn’t saying your pay should be linked to test scores, but it also doesn’t mean it shouldn’t be linked to nothing other than tenure. If that is union busting, then the progressive movement it totally dead. This is why I think progressive reform is stopped dead in its tracks. The traditional left wants to defend the status quo of government (while happily attacking the equally problematic status quo of wall st.) while I suspect others, many of whom are sympathetic to the #occupywallst message, are actually equally uncomfortable with the status quo in both the public and private sphere.

This is bad news for those of us who don’t want to return to the Gilded Age. There may not be a coalition that can counter the conservatives on the left and the right. Maybe there needs to be a collapse of this complex system before there can be a rebuilding. It’s a pretty depressing and sobering thought.

Okay. so, you got suckered in by a few fun quotes only to find yourself in the serious world of protest politics. Sorry about that, but that’s the kind of technology fueled, politically driven 24 hours its been.

Hope to see you tomorrow…

The Science of Community Management: DjangoCon Keynote

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At OSCON this year, Jono Bacon, argued that we are entering a era of renaissance in open source community management – that increasingly we don’t just have to share stories but that repeatable, scientific approaches are increasingly available to us. In short, the art of community management is shifting to a science.

With an enormous debt to Jono, I contend we are already there. Indeed the tools for enable a science of community management have existed for at least 5 years. All that is needed is an effort to implement them.

A few weeks ago the organizers of DjangoCon were kind enough to invite me to give the keynote at their conference in Portland and I made these ideas the centerpiece of my talk.

Embedded below is the result: a talk that that starts slowly, but that grew with passion and engagement as it progressed. I really want to thank the audience for the excellent Q&A and for engaging with me and the ideas as much as they did. As someone from outside their community, I’m grateful.

My hope in the next few weeks is to write this talk up in a series of blog posts or something more significant, and, hopefully, to redo this video in slideshare (although I’m going to have to get my hands on the audio of this). I’ll also be giving a version of this talk at the Drupal Pacific Northwest Summit in a few weeks. Feedback, as always, is not only welcome, but gratefully received. None of this happens in a vacuum, it is always your insights that help me get better, smarter and more on target.

Big thanks to Dierderik Van Liere and Lauren Bacon for inspiration and help as well as Mike Beltzner, Daniel Einspanjer, David Ascher and Dan Mosedale (among many others) at Mozilla who’ve been supportive and a big assistance.

In the meantime, I hope this is enjoyable, challenging and spurs good thoughts.

What Re-Releases of Star Wars can Teach Us About Art and Product Management

Smarter Ways to Have School Boards Update Parents

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Earlier this month the Vancouver School Board (VSB) released an iPhone app that – helpfully – will use push notifications to inform parents about school holidays, parent interviews, and scheduling disruptions such as snow days. The app is okay, it’s a little clunky to use, and a lot of the data – such as professional days – while helpful in an app, would be even more helpful as an iCal feed parents could subscribe to in their calendars.

That said, the VSB deserves credit for having the vision of developing an app. Positively, the VSB app team hopes to add new features, such as letting parents know about after school activities like concerts, plays and sporting events.

This is a great innovation and without a doubt, other school boards will want apps of their own. The problem is, this is very likely to lead to an enormous amount of waste and duplication. The last thing citizens want is for every school board to be spending $15-50K developing iPhone apps.

Which leads to a broader opportunity for the Minister of Education.

Were I the Education Minister, I’d have my technology team recreate the specs of the VSB app and propose an RFP for it but under an open source license and using phonegap so it would work on both iPhone and Android. In addition, I’d ensure it could offer reminders – like we do at recollect.net – so that people could get email or text messages without a smart phone at all.

I would then propose the ministry cover %60 percent of the development and yearly upkeep costs. The other 40% would be covered by the school boards interested in joining the project. Thus, assuming the app had a development cost of $40K and a yearly upkeep of $5K, if only one school board signed up it would have to pay $16K for the app (a pretty good deal) and $2K a year in upkeep. But if 5 school districts signed up, each would only pay $3.2K in development costs and $400 dollars a year in upkeep costs. Better still, the more that sign up, the cheaper it gets for each of them. I’d also propose a governance model in which those who contribute money for develop would have the right to elect a sub-group to oversee the feature roadmap.

Since the code would be open source other provinces, school districts and private schools could also use the app (although not participate in the development roadmap), and any improvements they made to the code base would be shared back to the benefit of BC school districts.

Of course by signing up to the app project school boards would be committing to ensure their schools shared up to date notifications about the relevant information – probably a best practice that they should be doing anyways. This process work is where the real work lies. However, a simple webform (included in the price) would cover much of the technical side of that problem. Better still the Ministry of Education could offer its infrastructure for hosting and managing any data the school boards wish to collect and share, further reducing costs and, equally important, ensuring the data was standardized across the participating school boards.

So why should the Ministry of Education care?

First, creating new ways to update parents about important events – like when report cards are issued so that parents know to ask for them – helps improve education outcomes. That should probably reason enough, but there are other reasons as well.

Second, it would allow the ministry, and the school boards, to collect some new data: professional day dates, average number of snow days, frequency of emergency disruptions, number of parents in a district interested in these types of notifications. Over time, this data could reveal important information about educational outcomes and be helpful.

But the real benefit would be in both cost savings and in enabling less well resourced school districts to benefit from technological innovation wealthier school districts will likely pursue if left to their own devices. Given there are 59 english school districts in BC, if even half of them spent 30K developing their own iPhone apps, then almost $1M dollars would be collectively spent on software development. By spending $24K, the ministry ensures that this $1M dollars instead gets spent on teachers, resources and schools. Equally important, less tech savvy or well equipped school districts would be able to participate and benefit.

Of course, if the City of Vancouver school district was smart, they’d open source their app, approach the Ministry of Education and offer it as the basis of such a venture. Doing that wouldn’t just make them head of the class, it’d be helping everyone get smarter, faster.

Edmonton Heads for the Cloud

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I’m confident that somewhere in Canada, some resource strapped innovative small town has abandoned desktop software and uses a cloud based service but so far no city of any real size has even publicly said they were considering the possibility.

That is, until today.

Looks like Edmonton’s IT group – which is not just one of the most forward looking in the country continues to make the rubber hit the road – is moving its email and office suite to the cloud. (I’ve posted the entire doc below since it isn’t easy to link to)

They aren’t the first city in the world to do this: Washington D.C., Orlando and Los Angeles have all moved to Google apps (in each case displacing Microsoft Office) but they are the first in Canada – a country not known for its risk taking IT departments.

I can imagine that a lot government IT people will be watching closely. And that’s too bad. There is far too much watching in Canada when there could be a lot of innovating and saving. While some will site LA’s bumpy transition, Orlando’s and DC’s were relatively smooth and are still cities that are far larger than most of their Canadian counterparts. LA is more akin to transitioning a province (or Toronto). Nobody else get’s that pass.

Two things:

1) I’ve highlighted what I think is some of the interesting points in the document being presented to council.

2) A lot of IT staff in other cities will claim that it is “too early” to know if this is going to work.

People. Wake up. It is really hard to imagine you won’t be moving to the cloud at some point in the VERY near future. I frankly don’t care which cloud solution you choose (Google vs. Microsoft) that choice is less important than actually making the move. Is Edmonton taking some risks? Yes. But it is also going to be the first city to learn the lessons, change its job descriptions, work flows, processes and the zillion other things that will come out of this. This means they’ll have a cost and productivity advantage over other cities as they play catch up. And I suspect, that there will never be a catch up, as Edmonton will already be doing the next obvious thing.

If your a IT person in a city, the question is no longer, do you lead or follow. It is merely, how far behind are you going to be comfortable being?

6. 13

Workspace Edmonton

Sole Source Agreement

Recommendation:

That, subject to the necessary funding being made available, Administration enter into a sole source agreement, in an amount not exceeding $5 million, and a period not exceeding five years, with Google Inc., for the provision of computing productivity tools, and that the contract be in form and content acceptable to the City Manager.

Report Summary

The IT Branch undertook a technical assessment of seven options for the delivery of desktop productivity tools. Software as a Service (‘cloud computing’) was identified as the preferred direction as it allows the corporation to work from anytime, place or device. Google Mail and Google Apps were determined to provide the best solution. The change will ensure ongoing sustainability of the services, provides opportunities for service and productivity gains, and align IT services with key principles in The Way We Green, The Way We Live and The Way We Move.

Report

The City Administration Bylaw 12005 requires approval from Executive Committee for Single Source Contracts (contracts to be awarded without tendering) in excess of $500,000, and those contracts that may exceed ten years in duration.

The Workspace Edmonton Program consists of two initiatives, which will allow the delivery of information technology software and services to employees, contractors and third party partners anytime and place, and on any device. In order to accomplish this the administration is proposing moving away from a model where software is installed on every computer to a solution where the software is housed on the internet (‘cloud computing’).

Administration is recommending the implementation of Google Apps Premier Edition as the primary computing productivity tool, with targeted use of Microsoft Office and SharePoint. The recommended direction will allow the City to move to Google Mail as the corporate messaging tool and Google Apps as the primary office productivity tools. It will also allow the corporation access to other applications offered by Google Inc. and partners to Google Inc. Microsoft Office and SharePoint will remain as the secondary office productivity tools for business areas that require these applications for specific business needs. Use of the Microsoft tools will require completion of the appropriate use case and approval by the Chief Information Officer.

Administration is requesting approval to proceed to negotiation of a contract with Google Inc. The sole source agreement is required at this time to allow the program to be developed in 2011. This is foundational work that will allow the program to proceed to implementation in 2012. The contract is also required in order to complete the Privacy Impact Assessment and develop implementation plans.

Benefits

Workspace Edmonton creates the opportunity for the City of Edmonton to significantly change the way we work. Administration will have increased options for delivering services to citizens, including enhanced mobile field services and new opportunities for community consultation and collaboration. The consumer version of Google is free to private citizens and not-for-profit groups and would allow additional options for collaboration with organizations such as community leagues with no net cost to the corporation or organization.

The move to G-Mail will allow the corporation to extend email access to all city employees, improving access to information and communications. It will also allow for implementation of a number of services without additional licensing costs, including:

audio and video chat

group sites to allow improved collaboration with external
partners and community groups

internal Youtube for training and information sharing

increased collaboration through document sharing and simultaneous authoring capabilities

The program presents the opportunity for the City to better address the expectations of the next generation of workers by providing options to bring your device and to work with software many already use. Both Edmonton Public Schools and the University of Alberta have implemented Google Apps.

In addition, the implementation of Google Apps will include an e-records
solution for documents stored in Google Apps. This will be implemented in partnership with the Office of the City Clerk. The benefit of this being alignment with legislated and corporate requirements for records retention, retrieval, and disposal.

Moving to the Software as a Service Model (‘cloud computing’) through the internet will avoid additional hardware and support costs associated with increased service demands due to growth. This solution provides a more sustainable business model, reducing demands on resources for regular product upgrades and services support. Finally, the relocation of software and data to multiple secure data centres facilitates continuation of services during emergencies such as natural disasters and pandemics. City employees will be able to access email and documents through the internet from any office or home computer.

Solution Assessments

The IT Branch undertook a technical assessment of seven office productivity software and service delivery options. A financial assessment of the top three options was subsequently completed and the recommended direction to move to Google Inc. as the service provider was based on these assessments. Following this, the IT Branch undertook a security assessment to ensure the option chosen met security requirements and industry standards. A Privacy Impact Assessment has been initiated and will be completed upon negotiation of an agreement. Precedent in Alberta has been set with both the Edmonton Public School Board and the University of Alberta entering into agreements with Google Inc.

Strategic Direction

The Workspace Edmonton Program supports Council’s strategic direction for innovation and a well managed city, as well as key principles in The Way We Green, The Way We Move, and the Way We Live.

Budget/Financial Implications

Google Messaging and Apps will replace the existing Microsoft Exchange and majority of Office licenses. The funding currently in place for Microsoft license maintenance will be sufficient to fund the annual Google services.

2011 funding for the implementation of overall Workspace Edmonton Program is within the current IT budgets and will be the source of funding. Funding for 2012 will be included in the 2012 budget request. A business case for this initiative was completed and is available for review.

The Workspace Edmonton model aligns with and complements the corporate initiative of Transforming Edmonton. The administration will look for opportunities to integrate the programs and utilize a portion of the funding for Transforming Edmonton to fund Workspace Edmonton change and transition requirements.

Risks

If the recommendation is not supported, Workspace Edmonton will stop and the corporation will be required to either go to Request For Proposal or remain on the existing platform. Remaining on the existing platform will require additional funding in future years to support continued maintenance costs and future growth. (Extending email only to city staff who do not currently have email accounts would cost the corporation approximately $900,000 per year with the existing solution.) Delaying the implementation to 2012 would result in delays to return on investment and achievement of the benefits.

Justification of Recommendation
Technical, financial and security assessments have been completed. The recommended solution meets business requirements, provides opportunities to increase and improve service delivery and is projected to garner a return on investment within 18 to 24 months of implementation. Approval of this recommendation will allow Administration to proceed to negotiation of a contract.

Others Reviewing this Report
• L. Rosen, Chief Financial Officer and Treasurer

WRITTEN BY – D. Kronewitt-Martin | August 24, 2011 – Corporate Services 2011COT006

Shared IT Services across the Canadian Government – three opportunities

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Earlier this week the Canadian Federal Government announced it will be creating Shared Services Canada which will absorb the resources and functions associated with the delivery of email, data centres and network services from 44 departments.

These types of shared services projects are always fraught with danger. While they sometimes are successful, they are often disasters. Highly disruptive with little to show for results (and eventually get unwound). However, I suspect there is a significant amount of savings that can be made and I remain optimistic. With luck the analogy here is the work outgoing US CIO Vivek Kundra accomplished as he has sought to close down and consolidate 800 data centres across the US which is yielding some serious savings.

So here’s what I’m hoping Shared Services Canada will mean:

1) A bigger opportunity for Open Source

What I’m still more hopeful about – although not overly optimistic – is the role that open source solutions could play in the solutions Shared Services Canada will implement. Over on the Drupal site, one contributor claims government officials have been told to hold off buying web content management systems as the government prepares to buy a single solution for across all departments.

If the government is serious about lowering its costs it absolutely must rethink its procurement models so that open source solutions can at least be made a viable option. If not this whole exercise will mean the government may save money, but it will be the we move from 5 expensive solutions to one expensive solution variety.

On the upside some of that work has clearly taken place. Already there are several federal government websites running on Drupal such as this Ministry of Public Works website, the NRCAN and DND intranet. Moreover, there are real efforts in the open source community to accommodate government. In the United States OpenPublic has fostered a version of Drupal designed for government’s needs.

Open source solutions have the added bonus of allowing you the option of using more local talent, which, if stimulus is part of the goal, would be wise. Also, any open source solutions fostered by the federal government could be picked up by the provinces, creating further savings to tax payers. As a bonus, you can also fire incompetent implementors, something that needs to happen a little more often in government IT.

2) More accountability

Ministers Ambrose and Clement are laser focused on finding savings – pretty much every ministry needs to find 5 or 10% savings across the board. I also know both speak passionately about managing tax payers dollars: “Canadians work hard for their money and expect our Government to manage taxpayers dollars responsibly, Shared Services Canada will have a mandate to streamline IT, save money, and end waste and duplication.”

Great. I agree. So one of Shared Service Canada’s first act should be to follow in the footsteps of another Vivek Kundra initiative and recreate his incredibly successful IT Dashboard. Indeed it was by using the dashboard Vivek was able to “cut the time in half to deliver meaningful [IT system] functionality and critical services, and reduced total budgeted [Federal government IT] costs by over $3 billion.” Now that some serious savings. It’s a great example of how transparency can drive effective organizational change.

And here’s the kicker. The White House open sourced the IT Dashboard (the code can be downloaded here). So while it will require some work adapting it, the software is there and a lot of the heavy work has been done. Again, if we are serious about this, the path forward is straightforward.

3) More open data

Speaking of transparency… one place shared services could really come in handy is creating some data warehouses for hosting critical government data sets (ideally in the cloud). I suspect there are a number of important datasets that are used by public servants across ministries, and so getting them on a robust platform that is accessible would make a lot of sense. This of course, would also be an ideal opportunity to engage in a massive open data project. It might be easier to create policy for making the data managed by Shared Service Canada “open.” Indeed, this blog post covers some of the reasons why now is the time to think about that issue.

So congratulations on the big move everyone and I hope these suggestions are helpful. Certainly we’ll be watching with interest – we can’t have a 21st century government unless we have 21st century infrastructure, and you’re now the group responsible for it.

The Audacity of Shaw: How Canada's Internet just got Worse

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It is really, really, really hard to believe. But as bad as internet access is in Canada, it just got worse.

Yesterday, Shaw Communications, a Canadian telecommunications company and internet service provider (ISP) that works mostly in Western Canada announced they are launching Movie Club, a new service to compete with Netflix.

On the surface this sounds like a good thing. More offerings should mean more competition, more choice and lower prices. All things that would benefit consumers.

Look only slightly closer and you learn the very opposite is going on.

This is because, as the article points out:

“…subscribers to Movie Club — who initially can watch on their TV or computer, with phones and tablets planned to come on line later — can view content without it counting against their data plan.

“There should be some advantage to you being a customer,” Bissonnette said.”

The very reason the internet has been such an amazing part of our lives is that every service that is delivered on it is treated equally. You don’t pay more to look at the Vancouver Sun’s website than you do to look at eaves.ca or CNN or to any other website in the world. For policy and technology geeks this principle of equality of access is referred to as net neutrality. The idea is that ISPs (like Shaw) should not restrict or give favourable access to content, sites, or services on the internet.

But this is precisely what Shaw is doing with its new service.

This is because ISPs in Canada charge what are called “overages.” This means if you use the internet a lot, say you watch a lot of videos, at a certain point you will exceed a “cap” and Shaw charges you extra, beyond your fixed monthly fee. If, for example, you use Netflix (which is awesome and cheap, for $8 a month you get unlimited access to a huge quantity of content) you will obviously be watching a large number of videos, and the likelihood of exceeding the cap is quite high.

What Shaw has announced is that if you use their service – Movie Club – none of the videos you watch will count against your cap. In other words they are favouring their service over that of others.

So why should you care? Because, in short, Shaw is making the internet suck. It wants to turn your internet from the awesome experience where you have unlimited choice and can try any service that is out there, into the experience of cable, where your choice is limited to the channels they choose to offer you. Today they’ll favour their movie service as opposed to (the much better) Netflix service. But tomorrow they may decide… hey you are using Skype instead of our telephone service, people who use “our skype” will get cheaper access than people who use skype. Shaw is effectively applying a tax on new innovative and disruptively cheap service on the internet so that you don’t use them. They are determining – through pricing – what you can and cannot do with your computer while elsewhere in the world, people will be using cool new disruptive services that give them better access to more fun content, for cheaper. Welcome to the sucky world of Canada’s internet.

Doubling down on Audacity: The Timing

Of course what makes this all the more obscene is that Shaw has announced this service at the very moment the CRTC – the body that regulates Canada’s Internet Service Providers – is holding hearings on Usage Based Billings. One of the reasons Canada’s internet providers say that have to charge “overages” for those who use the internet a lot is because of there isn’t enough bandwidth. But how is it that there is enough bandwidth for their own services?

As Steve Anderson of the OpenMedia – a consumer advocacy group – shared with me yesterday “It’s a huge abuse of power.” and that “The launch of this service at the time when the CRTC is holding a hearing on pricing regulation should be seen as a slap in the face to the the CRTC, and the four hundred and ninety one thousand Canadians that signed the Stop The Meter petition.”

My own feeling is the solution is pretty simple. We need to get the ISPs out of the business of delivering content. Period. Their job should be to deliver bandwidth, and nothing else. You do that, you’ll have them competing over speed and price very, very quickly. Until then the incentive of ISPs isn’t to offer good internet service, it’s to do the opposite, it’s to encourage (or force) users to use the services they offer over the internet.

For myself, I’m a Shaw customer and a Netflix customer. Until now I’ve had nothing to complain about with either. Now, apparently I have to choose between the two. I can tell you right now who is going to win. Over the next few months I’m going to be moving my internet service to another provider. Maybe I’ll still get cable TV from Shaw, I don’t know, but my internet service is going to a company that gives me the freedom to choose the services I want and that doesn’t ding me with fees that apparently, I’m being charged under false pretenses. I’ll be telling by family members, friends and pretty much everyone I know, to do the same.

Shaw, I’m sorry it had to end this way. But as a consumer, it’s the only responsible thing to do.